Canceling Ford Connectivity Package post trial period

[JayRose]

My one year trial period for Ford Connectivity Package expires on June 30, 2026. It is set to auto-renew at $14.99/month beginning on July 1, 2026. I want to cancel this service before any charges go through. Ford is sending me email notifications that the trial is ending and that I can cancel before the auto-renew. However, when I log into either the app or the web portal, I see under Connected Services the note "Only subscription holder can manage plan." I would assume that I am the subscription holder (I'm certainly the one they will bill $14.99). The car is a lease - maybe the subscription holder is Ford Credit? Any tips on how to get this canceled before the auto-renew? If this fails, I guess I'll have to call them. Thanks!

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[Charge_Rob]

Have you authorized multiple drivers to your vehicle (to share access with a friend, etc.)?

The user that started the subscription is the only one that can manage it. It may be the other user if there are multiple.

 

[JayRose]

Have you authorized multiple drivers to your vehicle (to share access with a friend, etc.)?

The user that started the subscription is the only one that can manage it. It may be the other user if there are multiple.

I think this is the issue. My wife is an authorized user/driver. She must have set up the Connectivity subscription, even though it's billed to me, LOL.
Thanks for your help. Looks like an easy fix. Incredibly stupid that I lose control over something that's billed to my account though.

 

[NY_Cade69]

Incredibly stupid that I lose control over something that's billed to my account though.

Isn't that a definition of marriage?

 

[Tivolino]

Just curious: what does this package even do?

 

[JayRose]

Just curious: what does this package even do?

Wifi hotspot in the car and Ford's built-in navigation.

 

[Tivolino]

That sounds good, but I thought that the car only used an ATT hot spot- I have T-Mobile!

 

[Kamuelaflyer]

Separate subscription from your phone plan. Ford uses AT&T and you pay Ford.

 

[Bob's 2020]

That sounds good, but I thought that the car only used an ATT hot spot- I have T-Mobile!

Off the subject but does anybody know that with the updates is itstill recommended to replace the 12 volt battery still,

 

[RacerX]

So I got an email, since my 3 year service ends in July, so curious if other "owners" (may not be offered to Lease holders) also got this offer - one additional year for free!
I love Blue Cruise for road-trips. Makes the drive much less stressful having Blue Cruise assisting me. Don't get me wrong, I am not the one who lets it drive entirely, I do not let go of the wheel! Yes, I am a control freak (ask my wife!), but Blue Cruise takes a lot of the fatigue out of a 10-11 hour road trip!

 

[Bob's 2020]

Off the subject but does anybody know that with the updates is itstill recommended to replace the 12 volt battery still, at 3 years

 

[RacerX]

@ Bob's 2020, while off topic, from one Bob to another, did you replace the "2020" in your login name? I see you have a full corral, but I don't see a "2020" mustang? I bet the Bullitt is a kick in the pants (ton's of fun-factor power) to drive!

 

[Bob's 2020]

@ Bob's 2020, while off topic, from one Bob to another, did you replace the "2020" in your login name? I see you have a full corral, but I don't see a "2020" mustang? I bet the Bullitt is a kick in the pants (ton's of fun-factor power) to drive!

Then 2020 was the Ranger XLT which I no longer have do to the 25 being added

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