Canceling Order already built?

[luisroffers]

Has anyone canceled their order for their MME that is already built and shipped? I have an upcoming delivery date and my dealer has been absolutely abysmal on any information for the MME. Other than confirming the order last summer I haven't heard from them until I called them to ask about Ford Options. They talked over me and tried to convince me that it doesn't exist, that any "balloon contract" is horrendous and I am absurd for considering a "balloon" product. I tried to explain to them (using the Ford Financing Options page) that this wasn't a typical balloon contract to no avail. I've had such a horrible experience with them that I sat and crunched the numbers -- even if they got their head out of their A$3, Options still puts the payments squarely in the $879 a month range. A Model Y with similar economics comes out to $610.94. Long story short, I'm very seriously considering canceling this late in the game, but I don't know if anyone else has had an easy time of canceling and getting their $500 back once the car had been built and on a train headed to delivery?

Thanks for letting me vent.

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[generaltso]

It really all depends on their cancellation policy. If they didn't tell you upfront that your deposit was refundable, you really have no recourse if they won't give it back. But you won't be on the hook for any more than that.

 

[luisroffers]

It really all depends on their cancellation policy. If they didn't tell you upfront that your deposit was refundable, you really have no recourse if they won't give it back. But you won't be on the hook for any more than that.

Therein lies the problem -- they have literally said nothing through this whole process. It's been so frustrating. Thanks for the comment

 

[JellyBelly]

Has anyone canceled their order for their MME that is already built and shipped? I have an upcoming delivery date and my dealer has been absolutely abysmal on any information for the MME. Other than confirming the order last summer I haven't heard from them until I called them to ask about Ford Options. They talked over me and tried to convince me that it doesn't exist, that any "balloon contract" is horrendous and I am absurd for considering a "balloon" product. I tried to explain to them (using the Ford Financing Options page) that this wasn't a typical balloon contract to no avail. I've had such a horrible experience with them that I sat and crunched the numbers -- even if they got their head out of their A$3, Options still puts the payments squarely in the $879 a month range. A Model Y with similar economics comes out to $610.94. Long story short, I'm very seriously considering canceling this late in the game, but I don't know if anyone else has had an easy time of canceling and getting their $500 back once the car had been built and on a train headed to delivery?

Thanks for letting me vent.

If your dealer informed you that the 500 is refundable when you ordered then you can get it now or when delivered and you dont pick it up. If he told you its non refundable then well.. Or go to the credit card company and dispute.

I have two reservations I am not going to pickup (have an FE). One I cancelled by email even before it went to production but took me five months to get the refund back. Its to be delivered late March. Another due in April being built now (with different dealer), dealer will refund after he receives it - he just wants me to email him saying I dont want it after he gets it.

 

[Thagman]

If your dealer informed you that the 500 is refundable when you ordered then you can get it now or when delivered and you dont pick it up. If he told you its non refundable then well.. Or go to the credit card company and dispute.

I have two reservations I am not going to pickup (have an FE). One I cancelled by email even before it went to production but took me five months to get the refund back. Its to be delivered late March. Another due in April being built now (with different dealer), dealer will refund after he receives it - he just wants me to email him saying I dont want it after he gets it.

 

[Thagman]

Placed order on March 7.
Salesman indicated order was cancelable before vehicle being built.
Got email from Ford build date “week of May 3”
Contacted dealer to cancel on March 25.
Started getting run around from dealer on $500 refund.
Went on dealer website and did a chat.
“I am thinking about placing an order, what is your cancellation policy?. Please email response to xxxxxxxx.”

Got a reply on my xxxxxx email. Now have documented policy from dealer.

Dealer said that could not refund because VIN number has been assigned. (But’s build 5 weeks out)

Sent dealer email on cancellation policy and said I met the condition.

Dealer said I could get refund once I rejected the vehicle once it arrived at Dealership.

Called Capital One Visa. Great people. Explained situation.
They said this is a “no brained, we can help they can’t keep you money for that long!”

They reversed the charge and will contact dealer with reversal. If dealer objects, dealer must document why.
If that happens, then I compile my documentation and send to Visa. They said that what I described as my documentation , dealer has no case.

Pretty sure it will work out.

The reason I canceled is a $899 dealer fee I found out about. Placed a new order with Mullinax Ford. No dealer fees in writing. So back in the order queue

Hope this help anyone in a similar si5uation.

 

[protatoblt]

Placed order on March 7.
Salesman indicated order was cancelable before vehicle being built.
Got email from Ford build date “week of May 3”
Contacted dealer to cancel on March 25.
Started getting run around from dealer on $500 refund.
Went on dealer website and did a chat.
“I am thinking about placing an order, what is your cancellation policy?. Please email response to xxxxxxxx.”

Got a reply on my xxxxxx email. Now have documented policy from dealer.

Dealer said that could not refund because VIN number has been assigned. (But’s build 5 weeks out)

Sent dealer email on cancellation policy and said I met the condition.

Dealer said I could get refund once I rejected the vehicle once it arrived at Dealership.

Called Capital One Visa. Great people. Explained situation.
They said this is a “no brained, we can help they can’t keep you money for that long!”

They reversed the charge and will contact dealer with reversal. If dealer objects, dealer must document why.
If that happens, then I compile my documentation and send to Visa. They said that what I described as my documentation , dealer has no case.

Pretty sure it will work out.

The reason I canceled is a $899 dealer fee I found out about. Placed a new order with Mullinax Ford. No dealer fees in writing. So back in the order queue

Hope this help anyone in a similar si5uation.

What ford is this? Tropical Ford orlando has been giving me a runaround so I'm moving my order to Mullinax

 

[NoVAguy]

Placed order on March 7.
Salesman indicated order was cancelable before vehicle being built.
Got email from Ford build date “week of May 3”
Contacted dealer to cancel on March 25.
Started getting run around from dealer on $500 refund.
Went on dealer website and did a chat.
“I am thinking about placing an order, what is your cancellation policy?. Please email response to xxxxxxxx.”

Got a reply on my xxxxxx email. Now have documented policy from dealer.

Dealer said that could not refund because VIN number has been assigned. (But’s build 5 weeks out)

Sent dealer email on cancellation policy and said I met the condition.

Dealer said I could get refund once I rejected the vehicle once it arrived at Dealership.

Called Capital One Visa. Great people. Explained situation.
They said this is a “no brained, we can help they can’t keep you money for that long!”

They reversed the charge and will contact dealer with reversal. If dealer objects, dealer must document why.
If that happens, then I compile my documentation and send to Visa. They said that what I described as my documentation , dealer has no case.

Pretty sure it will work out.

The reason I canceled is a $899 dealer fee I found out about. Placed a new order with Mullinax Ford. No dealer fees in writing. So back in the order queue

Hope this help anyone in a similar si5uation.

Dealer fees are absurd, but this is another place where participation in X-Plan pricing is a great help. Regardless of what the dealer lists their document fees at, X-Plan only allows them to add up to $100 in doc fees.

 

[Nklem]

Has anyone canceled their order for their MME that is already built and shipped? I have an upcoming delivery date and my dealer has been absolutely abysmal on any information for the MME. Other than confirming the order last summer I haven't heard from them until I called them to ask about Ford Options. They talked over me and tried to convince me that it doesn't exist, that any "balloon contract" is horrendous and I am absurd for considering a "balloon" product. I tried to explain to them (using the Ford Financing Options page) that this wasn't a typical balloon contract to no avail. I've had such a horrible experience with them that I sat and crunched the numbers -- even if they got their head out of their A$3, Options still puts the payments squarely in the $879 a month range. A Model Y with similar economics comes out to $610.94. Long story short, I'm very seriously considering canceling this late in the game, but I don't know if anyone else has had an easy time of canceling and getting their $500 back once the car had been built and on a train headed to delivery?

Thanks for letting me vent.

Why not consider other financing? Bank, credit union or ford credit If the Tesla costs more, it simply cannot have a cheaper payment, do not forget the $7500 tax credit that Tesla does not offer And $2500 options rebate. You can estimate Options payment for 3 years by assuming a 6 year loan at 2.25% or the 4 years at a 7 year loan at 2.25%, the balloon is the remaining balance, assuming you qualify for the lowest rate. Some States, Options is illegal. Maybe your Tesla option is a straight lease. Be sure to have all the Tesla costs factored.

so for$ 879 that’s a $59,000 net purchase plus $2500 rebate, so the car is at least $61500 for the 3 year term or $68,000 net or $70,500 For the 4 year..... you do have to assume sales tax on the whole cost... that is something you would only pay on the Tesla lease value.

 

[Thagman]

What ford is this? Tropical Ford orlando has been giving me a runaround so I'm moving my order to Mullinax

Palm Coast Ford is who I canceled with.
Placed a new order with Mullinax Ford . No dealer fee

 

[ChasingCoral]

Perhaps @hybrid2bev can get them information on Ford Options. I don’t know how much it will help as they don’t sound like a good dealer to work with. Have you tried talking to their GM &/or owner? Start out by telling him/her exactly what you told us and why you’re considering moving your business to a different dealership. If you’re lucky it’s just a bad salesman, not the whole dealership.

 

[hybrid2bev]

Perhaps @hybrid2bev can get them information on Ford Options. I don’t know how much it will help as they don’t sound like a good dealer to work with. Have you tried talking to their GM &/or owner? Start out by telling him/her exactly what you told us and why you’re considering moving your business to a different dealership. If you’re lucky it’s just a bad salesman, not the whole dealership.

@luisroffers if you want, you can PM me your name, the dealership name/city they are in, and any specific person that you are working with. I can have the Ford Credit dealer rep contact them with the information they need for Ford Options.

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