Unsuccessful canceling order

[CAroute-1]

I placed an order via Ford.com for a Mach E back in Sept. 2021 to be delivered to Dealership A. I got lucky in October there was exact spec Mach E available to sell at another dealership B. So I bought it and the next day I called dealership A that I want to cancel and return my $500 deposit.

This dealership is very confused about how to cancel Mach E orders. They mention every Ford car order can be canceled online except Mach E for some reason. I follow up pretty much every 2 weeks and they kept on saying "still checking with their Ford contacts" or "I'm asking my manager". As of now, my order in my online account is still showing active and not scheduled for production yet.

Anyone can give me some tips on how I can get my $500 back? it has been 3 months and this dealership is clueless on a process that I am assuming it should be kind of common? Thanks for your help......

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[RickMachE]

I think they are very clue.

If the car comes in, and you refuse to take it, they give you back your deposit and mark it up and sell it. If they cancel it now, Ford eyes it suspiciously because they don't want dealers putting in fake orders, or ordering under employees' names, etc.

I did same as you but want the order. Dealer offered to give back my deposit, and I said sure. Never happened...

 

[JohnnyForensic]

I placed an order via Ford.com for a Mach E back in Sept. 2021 to be delivered to Dealership A. I got lucky in October there was exact spec Mach E available to sell at another dealership B. So I bought it and the next day I called dealership A that I want to cancel and return my $500 deposit.

This dealership is very confused about how to cancel Mach E orders. They mention every Ford car order can be canceled online except Mach E for some reason. I follow up pretty much every 2 weeks and they kept on saying "still checking with their Ford contacts" or "I'm asking my manager". As of now, my order in my online account is still showing active and not scheduled for production yet.

Anyone can give me some tips on how I can get my $500 back? it has been 3 months and this dealership is clueless on a process that I am assuming it should be kind of common? Thanks for your help......

Yeah, this also depends on your state. In Virginia, for example, the dealer can hold your deposit when you've ordered the car until the car is sold to someone else. Then they have to return the deposit, by law. They could be nice and let it go early if they wanted to, but most won't. Since they know they're going to get to sell your car for probably a nice markup, they should give it back to you, but you know...dealerships.

 

[Mach1E]

I placed an order via Ford.com for a Mach E back in Sept. 2021 to be delivered to Dealership A. I got lucky in October there was exact spec Mach E available to sell at another dealership B. So I bought it and the next day I called dealership A that I want to cancel and return my $500 deposit.

This dealership is very confused about how to cancel Mach E orders. They mention every Ford car order can be canceled online except Mach E for some reason. I follow up pretty much every 2 weeks and they kept on saying "still checking with their Ford contacts" or "I'm asking my manager". As of now, my order in my online account is still showing active and not scheduled for production yet.

Anyone can give me some tips on how I can get my $500 back? it has been 3 months and this dealership is clueless on a process that I am assuming it should be kind of common? Thanks for your help......

First question:
Who has your deposit? Ford or the dealer?

Start there.

If the dealer, they don’t want the order cancelled (which is honestly fine/fair because you backed out). Have them keep the order and give you your deposit back.

 

[CAroute-1]

First question:
Who has your deposit? Ford or the dealer?

Start there.

If the dealer, they don’t want the order cancelled (which is honestly fine/fair because you backed out). Have them keep the order and give you your deposit back.

When we do online order via ford.com, I sent the deposit to Ford. However, it is the dealer that I selected to ship to be responsible for the refund process. That is also stated clearly on ford.com website.

 

[Motomax]

I called my dealer and got my refund within a couple days. They never canceled the order though, they still want the vehicle to sell it to the next guy.

 

[Mach1E]

When we do online order via ford.com, I sent the deposit to Ford. However, it is the dealer that I selected to ship to be responsible for the refund process. That is also stated clearly on ford.com website.

I guess your process was different than mine.

Created a reservation in Feb 2021, paid Ford $500.

When I converted to an order in April, Ford automatically refunded my $500 on the credit card I used for the deposit.

Dealer didn’t require a deposit from me.

But if Ford gave your $500 to the dealer, they should be able to refund quickly. The problem is if the dealer didn’t get anything from Ford, they gotta figure out how to get the $500 then pass it to you.

If they’ve never done it, they likely don’t know how.

 

[Motomax]

I guess your process was different than mine.

Created a reservation in Feb 2021, paid Ford $500.

When I converted to an order in April, Ford automatically refunded my $500 on the credit card I used for the deposit.

Dealer didn’t require a deposit from me.

But if Ford gave your $500 to the dealer, they should be able to refund quickly. The problem is if the dealer didn’t get anything from Ford, they gotta figure out how to get the $500 then pass it to you.

If they’ve never done it, they likely don’t know how.

Only reservations got paid to ford. Regular Orders got paid to the dealer. The dealer name will show up on the credit card statement.

 

[tannerk89]

I’m not 100% positive the Mach-E reservations work the same way as the Lightning, but you can try to call ford customer service and have them transfer your reservation to another dealership. The first dealership has to refund your order at that point and the new dealership will have to decide whether to charge you the reservation fee again, which you could then refuse and the new dealership will have the choice to get the car to sell to someone else or not. Worth a try if it’s not in production yet.

 

[Sail04]

I ordered online through Ford website in July ‘21 (took delivery this month). Just checked my credit card statement to be sure; The deposit went directly to dealership. That dealership has your deposit. They’re playing games.

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