Charging Won't Stop

[GaryE]

Suddenly have an issue with wife's Mach e: apparently, the car won't signal to the Level 2 charging station (a Grizzl-e) that it's reached the target charge; it just keeps charging. We had the target set to 90% and had to manually stop the charging process by removing the plug. The car was indeed charged to 90%. I then tested by restarting charging with a new target of 100%. According to the app, the car reached 99%, but stayed at 99% and would not reach 100% even after an extended period of time. I then used the app to stop the charging process. This worked, charging stopped. Oddly, the app then reported a 100% charge. Hope this makes sense and greatly appreciate any ideas. Thanks!

Sponsored

 

[Ford Motor Company]

Suddenly have an issue with wife's Mach e: apparently, the car won't signal to the Level 2 charging station (a Grizzl-e) that it's reached the target charge; it just keeps charging. We had the target set to 90% and had to manually stop the charging process by removing the plug. The car was indeed charged to 90%. I then tested by restarting charging with a new target of 100%. According to the app, the car reached 99%, but stayed at 99% and would not reach 100% even after an extended period of time. I then used the app to stop the charging process. This worked, charging stopped. Oddly, the app then reported a 100% charge. Hope this makes sense and greatly appreciate any ideas. Thanks!

Hi there! Can you send us a PM with your VIN and Ford dealership information? I’d be happy to look into this on my end.

 

[GaryE]

Hi there! Can you send us a PM with your VIN and Ford dealership information? I’d be happy to look into this on my end.

Thank you very much. "Started a conversation" with you - I hope that's the same as a PM.

 

[JohnnyForensic]

Suddenly have an issue with wife's Mach e: apparently, the car won't signal to the Level 2 charging station (a Grizzl-e) that it's reached the target charge; it just keeps charging. We had the target set to 90% and had to manually stop the charging process by removing the plug. The car was indeed charged to 90%. I then tested by restarting charging with a new target of 100%. According to the app, the car reached 99%, but stayed at 99% and would not reach 100% even after an extended period of time. I then used the app to stop the charging process. This worked, charging stopped. Oddly, the app then reported a 100% charge. Hope this makes sense and greatly appreciate any ideas. Thanks!

I had a similar issue appear the first time I requested a 100% charge (my normal setting is for 90%) after getting the most recent Power-Up. (2.3.0, I think…the one with the larger CarPlay screen.) After that one time requesting 100, it kept going to 100 every time I plugged-in after that even though the location was still set for 90.

I ended-up wiping out my home location for charging and rebuilding it as if it were a new charger, again with the 90% limit. Since then, it’s been fine, so I’m going with some kind of glitch.

 

[generaltso]

Suddenly have an issue with wife's Mach e: apparently, the car won't signal to the Level 2 charging station (a Grizzl-e) that it's reached the target charge; it just keeps charging. We had the target set to 90% and had to manually stop the charging process by removing the plug. The car was indeed charged to 90%. I then tested by restarting charging with a new target of 100%. According to the app, the car reached 99%, but stayed at 99% and would not reach 100% even after an extended period of time. I then used the app to stop the charging process. This worked, charging stopped. Oddly, the app then reported a 100% charge. Hope this makes sense and greatly appreciate any ideas. Thanks!

Are you sure you have it set to "User preferred charge settings", and not "Charge when plugged in"?

 

[GaryE]

Are you sure you have it set to "User preferred charge settings", and not "Charge when plugged in"?

Yes. The car reached 90% around 9:00 PM and continued to charge until the next morning when I noticed it hadn't stopped.

 

[ChasingCoral]

Did you just receive one of the recent OTA updates? At least one of them seems to cause the car to reset to charge to 100%
https://www.macheforum.com/site/threads/unknown-powerup-just-pushed.13740/

 

[GaryE]

I ended-up wiping out my home location for charging and rebuilding it as if it were a new charger, again with the 90% limit. Since then, it’s been fine, so I’m going with some kind of glitch.

Thanks for this suggestion. I tried it and so far, so good.

 

[JamesStew71]

Hi there! Can you send us a PM with your VIN and Ford dealership information? I’d be happy to look into this on my end.

3FMTK1RM4NMA13806. do you think you can retrieve a window sticker

Sponsored