rannebergerme
Member
- First Name
- Mark
- Joined
- Dec 4, 2020
- Threads
- 2
- Messages
- 17
- Reaction score
- 28
- Location
- Washington, DC
- Vehicles
- First Edition Mustang Mach-E E4X
- Thread starter
- #1
All -
I thought I would update the community on an issue I've been experiencing which I suspect is affecting a large number of other new Mach-E owners.
I picked up my brand new Mach-E on Monday, and everything has been working like a charm except for Connected Services to setup the Ford Pass Charging Network trial. There is a pop up that prompts you to update your 'primary address' even though the address is already in the profile and correct. See below for what this looks like:
.
After updating the address and hitting 'Save', the connected services website will look like it's loading and accepting the entry, but then the same pop-up appears - over and over again.
I reached out to Ford support, and after some back and forth, escalation and provision of screenshots, they have confirmed that this is a bug with the form which was developed by a third-party provider.
They designated the highest priority fix level given the impact and importance of a smooth Mach-E launch, and I received an update this morning from them saying that they expect the fix to be pushed into production by EOD 2/26.
So, for any of you out there experiencing this super frustrating bug - help is on the way!
I thought I would update the community on an issue I've been experiencing which I suspect is affecting a large number of other new Mach-E owners.
I picked up my brand new Mach-E on Monday, and everything has been working like a charm except for Connected Services to setup the Ford Pass Charging Network trial. There is a pop up that prompts you to update your 'primary address' even though the address is already in the profile and correct. See below for what this looks like:
.
After updating the address and hitting 'Save', the connected services website will look like it's loading and accepting the entry, but then the same pop-up appears - over and over again.
I reached out to Ford support, and after some back and forth, escalation and provision of screenshots, they have confirmed that this is a bug with the form which was developed by a third-party provider.
They designated the highest priority fix level given the impact and importance of a smooth Mach-E launch, and I received an update this morning from them saying that they expect the fix to be pushed into production by EOD 2/26.
So, for any of you out there experiencing this super frustrating bug - help is on the way!