Connector Lock System Failure

[Manderpsi]

Has anyone else seen this?

Have had the car about 1 yr and have charged at DC chargers all over the place - Electrify America, ChargePoint, EVgo. A couple of weeks ago, I plugged into 150 kW DC charger and got no reaction on the charger screen, but the lock engaged on the car’s charge port. Then the port LEDs turned red and it would not release the connector. Still no acknowledgment on the charger screen that a vehicle was plugged in. Played around with the connector for a few minutes, pulling the trigger on the connector and pressing the button on the charge port. Finally got it to unlock, but then I had a “Connector Lock System Failure” message on the big screen and “Service vehicle soon” message with a wrench on the display in front of the steering wheel. Ever since then, the car will not charge DC. Every time you plug it into DCFC, the charge port light immediately turns red, and it takes a minute or two to get the connector out. Charges on L2 with no problem.

Dealer has had it for 2 weeks now and keeps doing updates on it. At one point they told me it was ready. Picked it up and went straight to a DCFC that was 0.8 miles away to test. Same thing immediately. Lights turned red on the port. Took it back to dealer and had to give them a lesson on why testing it with L2 was not the same as DC. ? Service Mgr said the tech took it to the same charger I did to test it, but the drive logs in the app show otherwise. It never left the dealership lot while they had it. They are still “doing updates” and and have not tested yet on a DC charger.

Getting pretty frustrated with their apparent lack of knowledge on DC vs AC charging. You would like to think Ford would do a better of training their service advisors and techs. ?

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[Mach-Lee]

Tell your dealer to perform TSB 23-2014. You probably need a new lock actuator. It can be damaged from trying to remove the DC cable without waiting for it to unlock first. You need to wait for the solid white ring indication before you touch the cable to remove it.

Here's an older version: https://www.macheforum.com/site/thr...icator-in-the-ipc-and-or-multiple-dtcs.21850/

 

[Manderpsi]

Thanks for the feedback on the TSB. I will send this to my service advisor. Ring would not turn White. Turned red and started flashing while plugged, but the charger screen showed no indication of a vehicle being plugged in. Pushed the button in the middle of the ring and I could hear the lock disengage, but then it immediately re-engaged. Took several attempts of pushing the button in the center of the ring and also the button on the connector before I could finally get the connector out.

 

[Mach-Lee]

Thanks for the feedback on the TSB. I will send this to my service advisor. Ring would not turn White. Turned red and started flashing while plugged, but the charger screen showed no indication of a vehicle being plugged in. Pushed the button in the middle of the ring and I could hear the lock disengage, but then it immediately re-engaged. Took several attempts of pushing the button in the center of the ring and also the button on the connector before I could finally get the connector out.

And just to check you're not trying to use a Tesla charger with an adapter right? It's doing that at Electrify America stations?

 

[Manderpsi]

No adapter. In fact, it was still flashing red after I pulled out the connector.

 

[Manderpsi]

So, I heard back from the dealership today. They have to order a new charger module, and it is on backorder with no estimate of when it will arrive. Told me I could come pick up my car in the meantime. Stuck with L2 charging until the part arrives. ?

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