Deceptive Lease on Mach-E

[beecee]

The dealer changed ownership. So that’s probably a dead end.

the best people to make that determination is the state attorney's office

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[Bilyjck]

Depends on how it was purchased.

If they purchased with all prior responsibilities then they also assume the liabilities.

Yep, and if the original owners are around you can still sue them for liability.

 

[Jtbuster]

In May 2024, I leased a new Ford Mach-E from a national dealer group. When I brought the vehicle in for service last week, I was shocked to discover that the warranty start date began a full year prior to my purchase date.

I met with the leadership team of the dealership's new owners (change in ownership since the lease), and we thoroughly reviewed all the paperwork related to the sale. There was no documentation indicating the warranty start date or the ESP contract associated with the vehicle. At no point during the buying process was I informed or made aware that this “new” vehicle was, in fact, a “mannequin” car previously purchased by the dealership for other purposes a year earlier (368 miles on the OD). There was no disclosure or communication, whether verbal, written, or otherwise, from Sales Management. In short, I was knowingly leased a used vehicle, misrepresenting it as new and selling it with new vehicle incentives, without any disclosure or warning that it was, in fact, not a new car. As a result, I am now left with only 2/3 of the warranty coverage remaining at the time of delivery — despite the vehicle being presented and sold as “new.” Had I been aware of this critical information, I would never have proceeded with the purchase/lease. I believe this constitutes as a potential fraudulent misrepresentation or concealment of material information that is central to the lease contract, thought to have been negotiated in good faith. I have reached out to both Ford Motor Company as well as the dealer group management. I am hoping this can be resolved immediately as I am extremely disappointed.

My understanding is that manufacturer warranties cannot be changed, and there is still a gap of risk if an ESP is offered. If you have any thoughts or solutions, please let me know what is appropriate.

I bought a car previously purchased by the dealership for other purposes a year earlier (124 miles on the OD). I was made aware of this at end of sales but before signing. This resulted in a negotiated reduced sales price.

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