Deposits - what are you hearing?

AndyS_OSU

Active Member
Joined
Nov 26, 2019
Messages
36
Reaction score
18
Location
Texas
Vehicles
2017 Chevrolet BoltEV
Country flag
Curious what you’re hearing from your dealers about deposits at the time of conversion form reservation to order.

The impression I got from my dealer was that the reservation amount would be refunded at the time of order but another $500 deposit would be required to the dealer at the same time. Not sure if that second one is refundable or not.
 

Rocky29670

Member
Joined
Jun 10, 2020
Messages
20
Reaction score
12
Location
Clemson, SC
Vehicles
Mustang Mach E
Country flag
Curious what you’re hearing from your dealers about deposits at the time of conversion form reservation to order.

The impression I got from my dealer was that the reservation amount would be refunded at the time of order but another $500 deposit would be required to the dealer at the same time. Not sure if that second one is refundable or not.
Same thing my dealer told me. I don't get the impression the second one is refundable. They said once you order that it's yours. So if you decide not to buy then I guess you don't get the $500 back.
 

abr

Well-Known Member
Joined
Apr 4, 2020
Messages
87
Reaction score
73
Location
thousand oaks, ca
Vehicles
2010 Fusion Hybrid, 2019 Fusion PHEV
Country flag
Curious what you’re hearing from your dealers about deposits at the time of conversion form reservation to order.

The impression I got from my dealer was that the reservation amount would be refunded at the time of order but another $500 deposit would be required to the dealer at the same time. Not sure if that second one is refundable or not.
According to all prior info, the $500 deposit for RESERVATION will be refunded by Ford when you order (or cancel). Upon ordering, your designated dealer may require a deposit. Make sure you get in writing that this deposit is FULLY refundable if you choose not to go through with purchase. We are all ordering without ever having driven the vehicle and the vast majority have not even seen one in person. I have received written agreement that the dealer deposit is fully refundable if I don't actually purchase.
 

Stickboy46

Well-Known Member
Joined
Jan 29, 2020
Messages
195
Reaction score
198
Location
Kansas
Vehicles
2020 Tesla Model 3 AWD LR
Country flag
Same thing my dealer told me. I don't get the impression the second one is refundable. They said once you order that it's yours. So if you decide not to buy then I guess you don't get the $500 back.
I would find a different dealer if they make the deposit non-refundable on a car you can't see or test drive yet ....
 
OP

AndyS_OSU

Active Member
Joined
Nov 26, 2019
Messages
36
Reaction score
18
Location
Texas
Vehicles
2017 Chevrolet BoltEV
Country flag
  • Thread starter
  • Thread Starter
  • #6
They have been super friendly and pretty candid with me so I’m not too concerned.
 

FredT

Well-Known Member
First Name
Fred
Joined
Feb 1, 2020
Messages
142
Reaction score
64
Location
California
First Name
Fred
Vehicles
1999 Mercedes 320E. 2003 Passat Wagon, just finished lease of 2017 Audi A3 Enron
Occupation
Retired
Country flag
My dealer indicated they wouldn't require a deposit...

Basically "I don't believe we'd have a hard time finding another buyer..."
Same with mine.
 
Joined
Dec 10, 2019
Messages
12
Reaction score
9
Location
Texas
Vehicles
Escape, Edge, Focus, Mach-E reserved
Country flag
I can confirm that Ford refunds your $500 reservation deposit - after I Placed the order online and my dealership submitted the order, thereafter, same day, I received my reservation refund after 2 business days (they say allow up to 10 business days.)

And I did pay a $1,000 order deposit to my dealer which will go towards the vehicle purchase. Each dealer has their own policy on refunding order deposits but mine in particular relayed that my deposit is refundable until I take possession of the vehicle. I would imagine most dealers would operate this way, however, there are likely some that don't.

Although I believe in ALL cases if you cannot take possession of the vehicle for some reason beyond your control - i.e. financing falls through - then they have no choice but to refund your money to you if you reside in the 50 states.

Though as ABR said - you should be able to get their policy in writing. And if it isn't a fair policy then you should look to do business elsewhere.

According to all prior info, the $500 deposit for RESERVATION will be refunded by Ford when you order (or cancel). Upon ordering, your designated dealer may require a deposit. Make sure you get in writing that this deposit is FULLY refundable if you choose not to go through with purchase. We are all ordering without ever having driven the vehicle and the vast majority have not even seen one in person. I have received written agreement that the dealer deposit is fully refundable if I don't actually purchase.
 
  • Like
Reactions: abr

Rconkling

New Member
Joined
Jul 1, 2020
Messages
4
Reaction score
0
Location
STL
Vehicles
Mach E FE
Country flag
Apparantly if Ford transferred the money directly to the dealers, it violates a money laundering law.

I thought I was going to need to give my dealer a deposit but they converted order with out my consent and didnt request any money.
 

opennetus

Well-Known Member
Joined
Jun 23, 2020
Messages
54
Reaction score
44
Location
USA
Vehicles
Ford Fusion
Country flag
It seems like MSRP pricing and a $500 dealer deposit is the ”default” setting in Ford’s online ordering system; Ford’s recommendation. The vast majority of dealers are setup that way, at least in my testing of different dealers in the order system, and based on the reports of other users here.

The “clueless” dealers that don’t seem to know about or understand the online ordering system have that deposit amount and pricing making me think even more so that those are the default parameters Ford sets up for dealers after they are “EV certified” and added to the system. (Not an amount the dealer really thought/strategized about carefully; hard to believe so many dealers would just so happen, by chance, pick the exact same amount)
 

RyZt

Well-Known Member
Joined
Nov 17, 2019
Messages
81
Reaction score
60
Location
San Jose
Vehicles
CMax Hybrid
Country flag
Email / text your dealer and ask whether the deposit is refundable. I reached out to two local dealers, and both provided in writing that the deposit is refundable.
 

Badger_Prof

Active Member
First Name
Randy
Joined
Jun 22, 2020
Messages
39
Reaction score
62
Location
Wisconsin
First Name
Randy
Vehicles
Prior--Nissan Leaf, Now--Bolt EV Premier, On order--Mustang Mach-E Premium AWD ER
Country flag
Curious what you’re hearing from your dealers about deposits at the time of conversion form reservation to order.

The impression I got from my dealer was that the reservation amount would be refunded at the time of order but another $500 deposit would be required to the dealer at the same time. Not sure if that second one is refundable or not.
The $500 reservation deposit will be refunded directly to the source of initial payment upon ordering or cancelling. I have reservations with each of two dealers in Madison, Wisconsin. One (Corey Noltner at Middleton Ford), has been super responsive and is charging a $500 order deposit. The second (Kayser Ford) has chosen to not return my online or phone messages (when I call in, the person who answers does not even know if they have someone who is handling Mach-E orders and when I am transferred to a sales agent, I never get an answer) and is charging a $1000 deposit. I called the Ford Help Line and requested that my reservation with Kayser Ford be moved to Middleton Ford. They said that would take "up to" five days and I cannot place that order until they make the dealer change.
 

ChasingCoral

Well-Known Member
First Name
Mark
Joined
Feb 3, 2020
Messages
1,412
Reaction score
1,521
Location
Maryland
First Name
Mark
Vehicles
Mach-E FE reserved, Nissan Leaf, Toyota Tacoma
Country flag
I converted Saturday. My credit card was hit with a charge directly to Koons Ford Silver Spring, MD for the $500 order deposit. On Monday my reservation deposit was credited to my credit card. I have an email from my dealer the order deposit is refundable.
 

macgyver60

Member
First Name
michael
Joined
Jun 27, 2020
Messages
8
Reaction score
5
Location
New York
First Name
michael
Vehicles
none
Country flag
I had made my reservation with a dealership that happens to be right along my drive to work thinking this would be very convenient but they seem to be totally out of the loop at least on this vehicle. I spoke to two people there on the phone trying to find out if the deposit is refundable. Both times "I don't know anything about this car. Didn't know you could place an order already. I'll have to check and get back to you" Which they never did. Then I decided to stop in this past week on my way to work and the salesman said he had to check with the manager only to come back and say they had no information on the car and knew nothing about the ordering process... "check back in a week or two". The next closest dealer is 1/2 hour in the opposite direction but I am beginning to think it's time to switch. If they don't even know how to order the car what are the chances they will know how to service it when the time comes.
 

opennetus

Well-Known Member
Joined
Jun 23, 2020
Messages
54
Reaction score
44
Location
USA
Vehicles
Ford Fusion
Country flag
I had made my reservation with a dealership that happens to be right along my drive to work thinking this would be very convenient but they seem to be totally out of the loop at least on this vehicle. I spoke to two people there on the phone trying to find out if the deposit is refundable. Both times "I don't know anything about this car. Didn't know you could place an order already. I'll have to check and get back to you" Which they never did. Then I decided to stop in this past week on my way to work and the salesman said he had to check with the manager only to come back and say they had no information on the car and knew nothing about the ordering process... "check back in a week or two". The next closest dealer is 1/2 hour in the opposite direction but I am beginning to think it's time to switch. If they don't even know how to order the car what are the chances they will know how to service it when the time comes.
I had a very similar experience, sadly. It is so frustrating. Their entire job, as a Ford dealer, is to be knowledgeable about Ford's products and they don't even know the most basic of things.
 



Thread starter Similar threads Forum Replies Date
TheSteelRider Mach-E vs the Competition 13
 








Top