Disappointed in FORD SERVICE

[richsi]

While this is true, there is also nothing stopping Ford from disenfranchising a dealership that doesn’t reflect the standard of care that Ford chooses to require. Ford can absolutely decide to not allow a dealership group to renew their franchise agreement. In many cases, they should. Imagine how customer service would improve if Ford set a standard that dealers had to meet in order to stay in business under the blue oval umbrella…

Totally agree with that analyst! Wish it could happen!

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[MyLittlePony2022]

Stay away from Sunnyvale Ford. In fact run away. I had terrible service there twice. I figured the first time was just a one off and someone was having a bad day. Forgive and forget. I had the maintenance contract on my Lincoln. They just checked the boxes that they did the "work" . Got it home and the fluid that was supposed to be checked was low, tires that were to be swapped were not, etc. The second time they did me wrong, I stopped going to them. When you show up to drop your car off, they make you wait and wait and wait, while the service guys/gals BS and drink coffee. Finally, the guy that just drives the cars back and forth acknowledge me and tried his best to help. Let your wallet do the talking.

I hoping to buy, on the week of the 27th Sep, at Morgan Hill Ford. So far, everyone has good input on the buying experience. We will see. I have not heard about their service department. I have a recall on my Lincoln so I may drop it off and see what happens. I am closer to Capital Ford, but I did not get a good vibe from them the last time they did recall work. I think they are too busy and I felt just like a number. Now serving number 299.

 

[richsi]

Stay away from Sunnyvale Ford. In fact run away. I had terrible service there twice. I figured the first time was just a one off and someone was having a bad day. Forgive and forget. I had the maintenance contract on my Lincoln. They just checked the boxes that they did the "work" . Got it home and the fluid that was supposed to be checked was low, tires that were to be swapped were not, etc. The second time they did me wrong, I stopped going to them. When you show up to drop your car off, they make you wait and wait and wait, while the service guys/gals BS and drink coffee. Finally, the guy that just drives the cars back and forth acknowledge me and tried his best to help. Let your wallet do the talking.

I hoping to buy, on the week of the 27th Sep, at Morgan Hill Ford. So far, everyone has good input on the buying experience. We will see. I have not heard about their service department. I have a recall on my Lincoln so I may drop it off and see what happens. I am closer to Capital Ford, but I did not get a good vibe from them the last time they did recall work. I think they are too busy and I felt just like a number. Now serving number 299.

I have a friend (Escape, ICE Vehicle) who swears by Morgan Hill Ford's Service Center, so I think you may find a winner for sure. Also stay away from Capital Ford, you hit it on the head they are a pain in the ass, sales and service. Thanks for the heads up on Sunnyvale Ford. I'm going to give San Leandro Ford a call soon and see if they have an EV mechanic worth his salt, I'm sure they will lie to me but we'll see! Thanks, for the heads up!

 

[richsi]

I was never a fan of them, try to buy a vehicle from them high pressure, just walked away! Service they sold a replacement head job to my mom and when I questioned them on it they couldn’t produce the head they replaced,! Showed me a used head that looked like it was 10 years old!!! Never been back.

 

[MyLittlePony2022]

I have not dealt with Frontier Ford so I do not have a comment. With @richsi comment about Morgan Hill Ford having good service, I am going to give them a try. It is worth the 25 minutes drive if they are good. Worst case, if they do not make me happy, I can always go back to Capital Ford.

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