Disappointed in FORD SERVICE

[richsi]

I took my MME into Fremont Ford (SF Bay Area) because it didn't display the welcome LED's (Pony). I've owned it since April and I think I saw the Pony's twice! There were 3 codes in the ODB2 port all pertaining to the LED's and associated Body Module (Camera Module). The service manager started giving me a lot of grief when I asked if they can update ALL the modules in the vehicle. I showed him the TSB (Trouble Lights on dash) from the forum and he said. "Do You Have Those Codes on the DashBoard"? I said no, and he proceeded to tell me then I can't help you on that! So getting a bit frustrated, I showed him the codes I pulled from the car and he finally quieted down a bit and did write in the service order to update all modules. This was last Tuesday (8/24). Right away he said without hesitation we need the car for 48 Hours, I told him fine. 48 hours later I call him to check on the car and he didn't call back until late in the day saying they just got to the car and he will up date me Friday (8/27). NOTHING no one called I have no clue what they are doing to the car or if the even found anything. I'm done with Ford, especially Fremont Ford. I have a reservation for the Lightning (Truck) I will cancel that for sure and get my money back ($100) and considering selling the MME. If your in the bay area and need an MME let's talk! I sure hope Ford is watching this Forum, your Dealer's SUCK!

Sponsored

 

[Illinibird]

I took my MME into Fremont Ford (SF Bay Area) because it didn't display the welcome LED's (Pony). I've owned it since April and I think I saw the Pony's twice! There were 3 codes in the ODB2 port all pertaining to the LED's and associated Body Module (Camera Module). The service manager started giving me a lot of grief when I asked if they can update ALL the modules in the vehicle. I showed him the TSB (Trouble Lights on dash) from the forum and he said. "Do You Have Those Codes on the DashBoard"? I said no, and he proceeded to tell me then I can't help you on that! So getting a bit frustrated, I showed him the codes I pulled from the car and he finally quieted down a bit and did write in the service order to update all modules. This was last Tuesday (8/24). Right away he said without hesitation we need the car for 48 Hours, I told him fine. 48 hours later I call him to check on the car and he didn't call back until late in the day saying they just got to the car and he will up date me Friday (8/27). NOTHING no one called I have no clue what they are doing to the car or if the even found anything. I'm done with Ford, especially Fremont Ford. I have a reservation for the Lightning (Truck) I will cancel that for sure and get my money back ($100) and considering selling the MME. If your in the bay area and need an MME let's talk! I sure hope Ford is watching this Forum, your Dealer's SUCK!

Yes, you got a really bad deal and it DOES suck! I'd be plenty mad too. However, why let one dealer ruin your experience with your car and cause you to lose all that money. I would simply go to another dealer. Where I live there are 4 Ford dealers within a 20 mile radius so one would have their pick as to where to take it for service. I've had my Fords to two other dealers close to my home and both of them were disappointments and I wouldn't go back. The Ford dealer down the block has proved to have a very good service department so I stick with them and receive good treatment. Don't let one dealer represent all of the Ford Motor Company and rather pick another one whom you're happy with. Just my $0.02

 

[KZ6e1e]

Cancel culture is outta control these days.

 

[Kamuelaflyer]

I took my MME into Fremont Ford (SF Bay Area) because it didn't display the welcome LED's (Pony). I've owned it since April and I think I saw the Pony's twice! There were 3 codes in the ODB2 port all pertaining to the LED's and associated Body Module (Camera Module). The service manager started giving me a lot of grief when I asked if they can update ALL the modules in the vehicle. I showed him the TSB (Trouble Lights on dash) from the forum and he said. "Do You Have Those Codes on the DashBoard"? I said no, and he proceeded to tell me then I can't help you on that! So getting a bit frustrated, I showed him the codes I pulled from the car and he finally quieted down a bit and did write in the service order to update all modules. This was last Tuesday (8/24). Right away he said without hesitation we need the car for 48 Hours, I told him fine. 48 hours later I call him to check on the car and he didn't call back until late in the day saying they just got to the car and he will up date me Friday (8/27). NOTHING no one called I have no clue what they are doing to the car or if the even found anything. I'm done with Ford, especially Fremont Ford. I have a reservation for the Lightning (Truck) I will cancel that for sure and get my money back ($100) and considering selling the MME. If your in the bay area and need an MME let's talk! I sure hope Ford is watching this Forum, your Dealer's SUCK!

There are a dozen Ford dealers within driving distance of Fremont Ford. While I'm not familiar with them any longer (my last experience with those guys was 15 years ago), I'd simply make your service calls with someone else.

 

[agoldman]

Volvo had a great policy. Every time the car was in the shop.. Total Update was run. Then they decided to change that. People complained loudly. Volvo gave in and reinstated the policy. In today's world, it makes "total" sense. It makes even more sense to do this all, or 99% OTA, which Ford and others are no where near, other than Tesla. Updates should be done like on smart phones. Imagine if you had to go to Apple and beg every time an update or patch came out.

But the responsibility is with Ford, to get a handle on the delaers and get some uniformity of the experince and policies, so that we know exactly waht to expect when we buy their cars. Not to mention the dealers ADM policies. It's a mess. Could be the one thing that would drive me to a different brand in the end. There is a limit to how much we are willing to put up with just to have the Mach E or F150 etc, over the competition.

 

[timbop]

Here's the deal with those TSB's: Ford will only pay the dealer to do the updates if the car is throwing the appropriate error codes. So, if the dealer did those TSB's either the dealership eats the cost or charges you.

 

[BMT1071]

Here's the deal with those TSB's: Ford will only pay the dealer to do the updates if the car is throwing the appropriate error codes. So, if the dealer did those TSB's either the dealership eats the cost or charges you.

While that's technically accurate it rarely goes down that way. Most dealerships will perform the updates if you ask nicely and they know how to submit the claim so that they get paid. Things get more difficult if parts are involved.

 

[t12g]

This seems to be another indictment of the dealership model. We're not dealing with Ford. We're dealing with independent dealerships each with their own policies/practices/culture. Some are decent. Some are atrocious. It's upon the consumer to do their own research to figure out which dealership is "better". It's a sad state of affairs really.

 

[richsi]

This seems to be another indictment of the dealership model. We're not dealing with Ford. We're dealing with independent dealerships each with their own policies/practices/culture. Some are decent. Some are atrocious. It's upon the consumer to do their own research to figure out which dealership is "better". It's a sad state of affairs really.

I agree with you but they reflect the FORD name and Ford will ultimately pay the price. I am not loyal to any brand I buy on interest of the vehicle and its features. I wanted a fully electric vehicle, didn't care for the Tesla or GM Chevy Bolt (Thank god I didn't buy that one). So if Ford isn't interested in my business thru their dealerships and refuse to put pressure on them to do a better job, so be it. I'll sell this MME and move to their competitors in a heart beat. Treat me right and I will do right by you. Simple, the money is what's it's all about so they will fail miserably if they are not listening to their customers!

 

[DYohn]

In my experience the dealer makes all the difference. That's why when I decided to go for the Mustang I did a lot of comparison shopping about dealer reputations in my area and visited two of them. Robert Horne Ford over in Apache Junction was interested in the MME and in being my dealer for my on-line order, and not only have they been great to work with on sales and service, they have called me out of the blue asking how I'm doing and if I have any issues or questions with the car. I will highly recommend them to anyone in the Phoenix area interested in a Ford. It's worth the drive for a good dealer.

As an aside, Capitol Ford in San Jose was pretty good when I lived there.

 

[richsi]

In my experience the dealer makes all the difference. That's why when I decided to go for the Mustang I did a lot of comparison shopping about dealer reputations in my area and visited two of them. Robert Horne Ford over in Apache Junction was interested in the MME and in being my dealer for my on-line order, and not only have they been great to work with on sales and service, they have called me out of the blue asking how I'm doing and if I have any issues or questions with the car. I will highly recommend them to anyone in the Phoenix area interested in a Ford. It's worth the drive for a good dealer.

As an aside, Capitol Ford in San Jose was pretty good when I lived there.

Thanks for the tip on Capitol Ford. I will certainly give them a try but it seems the key to all this nonsense is if they have a mechanic that has training on the Mach-E. I am getting my own training just because I want to know, but a side from that Ford is making a big mistake if they don't back their customers. Watching the YouTube video with Sandy Munro and Ford's Chief Engineer Donna Dickson, all I heard was how Ford built the MME with the customer in mind. She kept repeating it time and time again. We care about the customer's experience blah, blah, blah....ya right!

 

[Chuck]

Cancel culture is outta control these days.

It's the new temper tantrum.

 

[richsi]

It's the new temper tantrum.

And your point is?

 

[TheVirtualTim]

A "Ford Dealer" is not Ford. They are independent franchisees. Car companies have very limited control over dealers and how they operate (it frustrates manufacturers to no end. They only use this model because many states require this model.) You can find good & bad dealers for *any* brand. Having found a bad dealer ... don't go back. Look for a different dealer and/or look for recommendations to find out if what sort of experience others have with a dealer before you go there.

I have three local dealers ... all within about 10 minutes of the house. One is bad. The other two have been great (not just my experience ... neighbors in the area tell me they feel the same way about which ones to use vs. avoid.)

As for asking for updates to the car. The dealer cannot just update everything they want. Ford only authorizes service for issues the car is having. Just because an update is available doesn't mean Ford will pay dealer's hourly rate to install them. Instead, Ford provides those Power-Up updates over-the-air so there is no need to take the car to the dealer. A pretty big update is coming soon.

As for the puddle lights... I see these fairly often BUT... I have a detached garage and I'm convinced this makes a difference. I have found that if the key keeps coming in and out of range several times then the car stops turning on the puddle lights.

My hypothesis is that people with attached garages may have their phones get close enough to the car that the lights come on -- even if you haven't entered the garage. After it does this a few times, it stops doing it each time the key is back in range. I have a detached garage far enough from the house that my car never turns on the puddle lights unless I actually open the garage to go up to the car.

Puddle lights remain on only for a limited amount of time (I think it's 30 seconds... but don't hold me to that time) *or* until you unlock the car (as soon as the mirrors unfold the puddle lights switch off.)

 

[agoldman]

A "Ford Dealer" is not Ford. They are independent franchisees.

Yes, and therein lies the problem.

Sponsored