Disappointed in FORD SERVICE

[TheVirtualTim]

Yes, and therein lies the problem.

We have our own state lawmakers to thank for that. In my state (and many others) manufacturers may not own their own dealerships or sell direct to consumers.

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[richsi]

Day #10, MME still at dealership. They claim it has a bad module? (didn't say what module). Ordered part, it came in, installing it now. Service Advisor says, it may or may not fix the issue. He didn't even know what I brought it in for. He said something about flashing lights, OK. This puts a great deal of confidence in me (NOT). This is scary, they can't even diagnose a car issue, my god man it's a computer module same as all the other module's in a ICE vehicle, troubleshoot the damn thing man! So he said quote: " It may or may not fix the problem I just don't know at this point!". I'll be taking my MME back to these guys real soon. I just hope I can get it back and it runs at this point. Ford come on now, train these guys just don't throw a car out there and expect that training will take care of it's self. Dealer's aren't going to spend that kind of money in these times now! If your thinking of buying or have an MME on order, please ask to see the service department of the dealership and grill them about their mechanics and what kind of training they have. Don't do what I did and just expect them to have trained personnel, because they don't in most cases. SWAPTRONICS that's how Ford does it!

 

[RickMachE]

Day #10, MME still at dealership. They claim it has a bad module? (didn't say what module). Ordered part, it came in, installing it now. Service Advisor says, it may or may not fix the issue. He didn't even know what I brought it in for. He said something about flashing lights, OK. This puts a great deal of confidence in me (NOT). This is scary, they can't even diagnose a car issue, my god man it's a computer module same as all the other module's in a ICE vehicle, troubleshoot the damn thing man! So he said quote: " It may or may not fix the problem I just don't know at this point!". I'll be taking my MME back to these guys real soon. I just hope I can get it back and it runs at this point. Ford come on now, train these guys just don't throw a car out there and expect that training will take care of it's self. Dealer's aren't going to spend that kind of money in these times now! If your thinking of buying or have an MME on order, please ask to see the service department of the dealership and grill them about their mechanics and what kind of training they have. Don't do what I did and just expect them to have trained personnel, because they don't in most cases. SWAPTRONICS that's how Ford does it!

So you are advocating that people research the dealer before buying, right? Got it!

I have found that service advisors sometimes can't accurately relate the specifics of the what was found.

I buy from the GM/owner of my dealership. My Service contact is the head of Service.

When I make an appointment, my car goes in within minutes of the scheduled time.

 

[richsi]

So you are advocating that people research the dealer before buying, right? Got it!

I have found that service advisors sometimes can't accurately relate the specifics of the what was found.

I buy from the GM/owner of my dealership. My Service contact is the head of Service.

When I make an appointment, my car goes in within minutes of the scheduled time.

I have an inside person also, but she has only some much power, plus I'm holding the purchase of a Lightning over her head, that seems to push her a bit! But so far not enough in my book!

 

[richsi]

Got my car back after 11 days in the shop. Not fixed, tried to replace module but couldn't get it to program, they tried and eventually had to put the old one back in, I needed the car so I picked it up. They said bring it back when you can. Here's the kicker, I saw my (Puddle Lights, Pony) several times while owning the vehicle but not every time. That's why I took it to Ford. They said I don't have that option in my vehicle (Mach-E, Premium, AWD, Extended). I replied, then if I don't have that option why do I see the Pony Lights? No answer for that, just bring it back in they'll try again! I will never bring it back to Fremont Ford, EVER! When I got home the car was a mess almost like they parked it in a field. I washed it and open the Frunk and the top Panel was falling off, wasn't ever secure, missing clips, ETC. I was lucky and found the clips and reinstalled. NEVER again!

 

[Illinibird]

Got my car back after 11 days in the shop. Not fixed, tried to replace module but couldn't get it to program, they tried and eventually had to put the old one back in, I needed the car so I picked it up. They said bring it back when you can. Here's the kicker, I saw my (Puddle Lights, Pony) several times while owning the vehicle but not every time. That's why I took it to Ford. They said I don't have that option in my vehicle (Mach-E, Premium, AWD, Extended). I replied, then if I don't have that option why do I see the Pony Lights? No answer for that, just bring it back in they'll try again! I will never bring it back to Fremont Ford, EVER! When I got home the car was a mess almost like they parked it in a field. I washed it and open the Frunk and the top Panel was falling off, wasn't ever secure, missing clips, ETC. I was lucky and found the clips and reinstalled. NEVER again!

What a nightmare! The Service Department there is incompetent and I would never bring it back either. I can see that this will be a problem for dealers as the mechanics aren’t as familiar with EV cars and their training was too short. I worry about this with my car but so far things have irked out. Is there another deale you can use?

 

[richsi]

What a nightmare! The Service Department there is incompetent and I would never bring it back either. I can see that this will be a problem for dealers as the mechanics aren’t as familiar with EV cars and their training was too short. I worry about this with my car but so far things have irked out. Is there another deale you can use?

I have to do some homework, but yes several. The one I want to use is 40 mins from me so doubt I'll use them but they were recommended by a friend and get a lot of work from Fremont Ford ex-customers, LOL. I just don't like the disrespect for a customer's car, that is not acceptable in my book! I would fire the mechanic in a heart beat!

 

[Kamuelaflyer]

Got my car back after 11 days in the shop. Not fixed, tried to replace module but couldn't get it to program, they tried and eventually had to put the old one back in, I needed the car so I picked it up. They said bring it back when you can. Here's the kicker, I saw my (Puddle Lights, Pony) several times while owning the vehicle but not every time. That's why I took it to Ford. They said I don't have that option in my vehicle (Mach-E, Premium, AWD, Extended). I replied, then if I don't have that option why do I see the Pony Lights? No answer for that, just bring it back in they'll try again! I will never bring it back to Fremont Ford, EVER! When I got home the car was a mess almost like they parked it in a field. I washed it and open the Frunk and the top Panel was falling off, wasn't ever secure, missing clips, ETC. I was lucky and found the clips and reinstalled. NEVER again!

Go somewhere else. There are half a dozen Ford dealers within a shortish drive of Fremont.

Second, tag @Ford Motor Company and see what they have to say.

 

[richsi]

Go somewhere else. There are half a dozen Ford dealers within a shortish drive of Fremont.

Second, tag @Ford Motor Company and see what they have to say.

WILL DO!!

 

[Illinibird]

I have to do some homework, but yes several. The one I want to use is 40 mins from me so doubt I'll use them but they were recommended by a friend and get a lot of work from Fremont Ford ex-customers, LOL. I just don't like the disrespect for a customer's car, that is not acceptable in my book! I would fire the mechanic in a heart beat!

Hard to believe they would return it
to you like that. My dealer has floor covered by paper mats with car washed.

 

[BMT1071]

WILL DO!!

@Ford Motor Company specifically requested in their intro post that people DM them with specific issues/questions. I'd go that route.
Based on the way things went down you may not receive a survey from Ford about the service visit. If you do, be sure to fill it out. CSI has real impact on them. Google, Yelp, etc reviews sometimes help, too.

 

[richsi]

Hard to believe they would return it
to you like that. My dealer has floor covered by paper mats with car washed.

I don't mind the dirty car, I told them not to wash it, I have a ceramic coating on it. I expected it dirty but not like it was in a field. I wasn't pissed on that, I was pissed at the cover being throw into the Frunk half-assed, that's what really pissed me off!

 

[richsi]

@Ford Motor Company specifically requested in their intro post that people DM them with specific issues/questions. I'd go that route.
Based on the way things went down you may not receive a survey from Ford about the service visit. If you do, be sure to fill it out. CSI has real impact on them. Google, Yelp, etc reviews sometimes help, too.

I did receive a text from someone about the service visit not sure who. All I could do is check was I satisfied with the service, YES? or NO? and a place to write a comment not many lines to write on so I just said NO! and sent it off. I wanted to write so much more, thought it would route me to a larger survey, but just said "THANK YOU". Do you happened to have any contacts, I've seen them on this forums but so hard to find stuff here! ??

 

[BMT1071]

I did receive a text from someone about the service visit not sure who. All I could do is check was I satisfied with the service, YES? or NO? and a place to write a comment not many lines to write on so I just said NO! and sent it off. I wanted to write so much more, thought it would route me to a larger survey, but just said "THANK YOU". Do you happened to have any contacts, I've seen them on this forums but so hard to find stuff here! ??

See here for executive e-mail addresses if you want to take it to the top.
https://www.elliott.org/company-contacts/ford/

 

[JoeDimwit]

A "Ford Dealer" is not Ford. They are independent franchisees.

While this is true, there is also nothing stopping Ford from disenfranchising a dealership that doesn’t reflect the standard of care that Ford chooses to require. Ford can absolutely decide to not allow a dealership group to renew their franchise agreement. In many cases, they should. Imagine how customer service would improve if Ford set a standard that dealers had to meet in order to stay in business under the blue oval umbrella…

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