FordPass app trip planner

[siddhantnigam]

I have a MME route 1. When I am using fordpass to plan trip, it always errors out. Anyone having similar problems. My app version is 4.27.1.

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[Rose 2022 Mach E]

It’s not working for me today either. I have a 2022 premium. Same app version as you and last software update was 4.2.5. I have this issue quite often. It will work fine after your trip lol

 

[RickMachE]

Use ABRP (A Better Route Planner).

 

[siddhantnigam]

It’s not working for me today either. I have a 2022 premium. Same app version as you and last software update was 4.2.5. I have this issue quite often. It will work fine after your trip lol

lol

 

[Jim’s electricMustang]

This seems like a recent issue. Just went on an out of State trip for the first time over the weekend.

Trip planner worked fine till we were almost home. Then the circle going nowhere.

 

[MissouriMachE]

Yes we had this issue too after a similar trip. Here is what I found to work, despite Ford Support not being able to assist. Go to your vehicle and bring up navigation. I do not recall if you have to click "Search" but a small menu pops up with other menu options like "My Trips", "Saved", "Recent" etc. I found that after I removed the two saved trips from "My Trips" and deleting "recent", this completely solved my Ford Pass app "trip planner" issue. It loaded in seconds after this. I am not sure if one saved trip was causing the issue, or if we hit some limit in recents or saved trips, but I would start by removing your saved trips via Navigation in your MME. Then test the Ford Pass app "trip planner" again. that may fix it or you may have to remove a few more from "saved" or "recent" (apologies not in the car at the moment and do not recall exactly what these are)
Hope this helps someone. What tipped me off was this was happening for both me and my wife and at first we thought maybe Ford was having issues with the site. After several days later, and no success with calling Ford, I decided to dig deeper and it came down to one or more "saved", "recent", or "my trips" that we have saved in the car.

 

[Jim’s electricMustang]

Yes we had this issue too after a similar trip. Here is what I found to work, despite Ford Support not being able to assist. Go to your vehicle and bring up navigation. I do not recall if you have to click "Search" but a small menu pops up with other menu options like "My Trips", "Saved", "Recent" etc. I found that after I removed the two saved trips from "My Trips" and deleting "recent", this completely solved my Ford Pass app "trip planner" issue. It loaded in seconds after this. I am not sure if one saved trip was causing the issue, or if we hit some limit in recents or saved trips, but I would start by removing your saved trips via Navigation in your MME. Then test the Ford Pass app "trip planner" again. that may fix it or you may have to remove a few more from "saved" or "recent" (apologies not in the car at the moment and do not recall exactly what these are)
Hope this helps someone. What tipped me off was this was happening for both me and my wife and at first we thought maybe Ford was having issues with the site. After several days later, and no success with calling Ford, I decided to dig deeper and it came down to one or more "saved", "recent", or "my trips" that we have saved in the car.

Missouri,

Thanks for the tip. My wife just got home with the MME and it worked great!

Jim

 

[MissouriMachE]

Jim,
Happy to hear it, thanks for letting us know

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