Help in asking dealer to apply updates

[Jimrpa]

agreed. But when ford can’t adequately apply updates I figured the dealer could apply them. Since it’s kind of annoying that the seats sometimes work, the wireless charger overheats, now wireless CarPlay doesn’t work and profiles are stuck on guest. I’m patient but I also expect ford to get their act together since the car has been out over 2 years.

also interesting that when I called ford’s BEV team and asked them to check/work with dealer to apply updates, they mentioned “the Recall has been applied and resolved but some people still get an error and if you do, take it to the dealer immediately because some people may still get an error”. Nothing about a bad part that should be replaced pretty much on all cars. The fact that they know it will eventually fail is an unsatisfactory recall remediation as mentioned on this forum ad nauseam.

im in tech. I get bugs. But if they don’t have the OTA stabilized by the time my ford options is up in 2 years I will not be getting another ford.

You are listing legitimate issues that should be resolved. Your job isn’t to tell the dealer HOW to resolve them (short of initiating “lemon law”/“buy back”), your job is to keep after the dealer to resolve your problems. THEIR job is to take steps to do that. Whether that’s updating modules, calling Ford engineers, sacrificing Ford Corcels to obscure car gods at midnight during new moons, or whatever. Keep after the dealer to resolve your issues.

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[machdady]

You are listing legitimate issues that should be resolved. Your job isn’t to tell the dealer HOW to resolve them (short of initiating “lemon law”/“buy back”), your job is to keep after the dealer to resolve your problems. THEIR job is to take steps to do that. Whether that’s updating modules, calling Ford engineers, sacrificing Ford Corcels to obscure car gods at midnight during new moons, or whatever. Keep after the dealer to resolve your issues.

not sure i agree. my job is not to keep after the dealer to know how to service a car that has been in production for 2 years. it's their job to know more than me and to resolve issues with ford without me having to research them on my own, if they want to win my business when i buy another car.

you might be right, but i'm too tired calling and spending 1.5 hours on the phone with support and not getting a call back from the dealer. the good news is they did apply some update (because supposedly some updates are stuck - not quite sure that is accurate). i was able to reset my carplay and things are looking ok for the next few days at least.

the good news is that they gave me a discount on my new A/S tire install