Help Needed

[Derail_90]

Hi. I purchased my 2021 Mach E GT last April. Since I have taken my vehicle to the dealership 6 times for software concerns. My safety features (Lane keep, Frontal collision, blind spot, etc) will fault out intermittent. The vehicle was originally under warranty the first 3 times it went totally he dealership. No fix to date and after reprogramming the vehicle 3 times now even more technology issues have arose (4-Wheel drive system fault intermittent and Driver-side rear window rolls down at times while parked without request) Ford hasn’t been of great help. The 4th trip to dealership the dealer attempted to charge me $1500 for reprogramming. Ford stepped in and paid all but $375. Still no fix.

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[yousee4]

Hi. I purchased my 2021 Mach E GT last April. Since I have taken my vehicle to the dealership 6 times for software concerns. My safety features (Lane keep, Frontal collision, blind spot, etc) will fault out intermittent. The vehicle was originally under warranty the first 3 times it went totally he dealership. No fix to date and after reprogramming the vehicle 3 times now even more technology issues have arose (4-Wheel drive system fault intermittent and Driver-side rear window rolls down at times while parked without request) Ford hasn’t been of great help. The 4th trip to dealership the dealer attempted to charge me $1500 for reprogramming. Ford stepped in and paid all but $375. Still no fix.

Since the issues started under warranty and still aren’t fixed, I’d push Ford corporate directly and ask for a field service engineer to get involved. Also worth looking into your state’s lemon law or consumer protections so you’re not stuck paying for something they can’t resolve.

 

[Derail_90]

Thanks a lot for this response. Even if I didn’t purchase the vehicle new? I think in Texas where the car is registered the lemon law is only new cars or used cars under 24 months old. In regard to Fprd cooperate how should I contact them? I’ve reached out and have an open case with Ford EV customer relations team and even requested a field service engineer but not 100% sure if the dealership had that happen.

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