Left deposit at Ford. Dealer did not credit and now won't refund

[scottjays]

Dealer in Delray Beach FL was selected at time of Ford order and deposit was left online, credit charged June 30. Mustang was delivered Late Nov. (great vehicle) had a pretty great easy experience at dealership. I forgot about the deposit, When I placed I figured it would on sales order sheet. again my bad for not checking but now they are not quick to respond to this deposit. I offered to show them the credit card statement...but they really should be able to see the deposit as this dealership was the one I selected. Any one else experience this ?

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[Maquis]

One option is to dispute the charge on your card.

 

[phil]

Yes, the dealer "forgot" to credit mine, and stopped returning my calls. I had to call the GM. He needed me to be nice on the Ford dealer feedback survey, so he refunded me immediately. Literally, in less than a minute.

I believe that 'forgotten' deposits are a big component of the dealership profit model.

 

[Mach1E]

You could also try Ford.

Ford automatically refunded mine when I converted my reservation to an order.

Dealer never got my $500.

Basically, it depends on who “has your money.” That’s who will give it back to you. If the dealer never got the $500, then they have nothing to refund, it would be up to Ford.

 

[scottjays]

One option is to dispute the charge on your card.

I told them today...check in hand by Monday o

You could also try Ford.

Ford automatically refunded mine when I converted my reservation to an order.

Dealer never got my $500.

Basically, it depends on who “has your money.” That’s who will give it back to you. If the dealer never got the $500, then they have nothing to refund, it would be up to Ford.

My credit card statement shows the dealerships name charged me the $500 deposit

 

[nhammerschmidt]

I told them today...check in hand by Monday o

My credit card statement shows the dealerships name charged me the $500 deposit

You most likely cant dispute a charge after 60 days

 

[engnrng]

You most likely cant dispute a charge after 60 days

You can file a dispute with the credit card company any time. Most will immediately credit it back to the card, then pursue the offender. Some will cite a 60 day limitation, but it is easy to cancel such a card and find a different one who values you as a customer.

 

[Cherie]

Dealer in Delray Beach FL was selected at time of Ford order and deposit was left online, credit charged June 30. Mustang was delivered Late Nov. (great vehicle) had a pretty great easy experience at dealership. I forgot about the deposit, When I placed I figured it would on sales order sheet. again my bad for not checking but now they are not quick to respond to this deposit. I offered to show them the credit card statement...but they really should be able to see the deposit as this dealership was the one I selected. Any one else experience this ?

When I got home I realized same, Dealer found no record of my deposit(!) , so I emailed the finance guy a copy of my credit card statement, and then they refunded my card.

 

[scottjays]

Deposit was received. I left great review after receiving. This was motivating them.

 

[jglor]

I had a similar scenario. My deposit was $1000 and I asked about it when I made the purchase, but it was a Saturday and they said their business office was closed, and they couldn't verify the deposit, but they'd get my money back the next Monday. I did get something in writing on that at least.
No response on Monday. A few voicemails later and I finally went in on a weekday. They said they were working on it (yeah right) and they'd let me know ASAP.
On the way home they called and said they'd credit my card the deposit amount, and did just that. I think coming in was the only way to get them to actually act on it.

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