Lemon Law for Backordered Parts

[redditn00b92]

I love my Mach-E, but I've had trouble with OTAs and the APIM since I purchased it a year ago. Its a 2021 Job 1 California Route 1 running about as a old of software as you can get at this point. When I purchased the vehicle used, it was clear the 1.7.1 "stuck" update was going to be a problem. The APIM was locked out by the previous dealer. It took me 2-3 times with various dealers to get them to to finally order me a new APIM. It's now been on order for 3+ months, and I was assigned a case number by the Ford BEV team. They've been very helpful but today informed me that "somehow my APIM order was cancelled" and a new one has been placed.

At this point, that seems ridiculous. I've been quite patient. Does anyone know if Lemon Laws (specifically in Texas) would cover something that can't be fixed due to parts sourcing issues? In my view, my car's value is significantly less until this is resolved because OTAs are an expected feature of the vehicle.

Sponsored

 

[mpshizzle]

I can't speak to lemon laws, but from my own experience, I would try another dealer. I've had some dealers that are absolutely the worst with ordering parts. They use the classic "We'll call when it's in" line and then it falls through the crack EVERY time.

So my best advice would be to switch dealers and be a VERY squeaky wheel. Call them often and ask for status updates. Unfortunately I've found the only way to get help from a Ford dealer so to be an annoying thorn in their side

 

[NewGuy]

What issues is the lack of updates causing for you?

 

[Maquis]

You need to check your state’s lemon laws. Some are based on being in the shop for the same problem x number of times, others for being without the vehicle x number of days, or maybe either condition.

Sponsored