Mach-E Not Starting, not battery?

LeMachE

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Hi all,

Hate to have this be my first post, however, I have had a reoccurring issue with my Mach-E and I'm stumped and the dealer seems to be stumped as well.

I've seen posts regarding the LVB and the car not starting, thought that was my issue. For the record, it's been pretty cold here in Minnesota, but the car has run great, just an expected hit to my mi/kwH. Three times now, my car has not started and I've been able to jump it with a booster pack and get it running. When it wouldn't start, the red LVB idiot light comes on and there are several other errors shown. Brand new LVB battery in November 2021. I took it to the dealer and had them run tests on the LVB to see if that was the issue -- 3 battery tests later and everything is checking out fine. When the car is operating normally, there are no errors, idiot lights, nothing to indicate there is a problem. Then yesterday, everything went south.

Drove my car 40 miles to ship something, parked, turned the car off. Got back to the car, turned it on (no errors), drove to a friend's house, and turned it off again. About 45 minutes later I went to leave and the car would not start (HVB 79% SOC, Air Temperature 10F). Great, I have my jump pack with me, and shouldn't be an issue. The car would not start with the jump pack. The friend comes out, jumper cables on the cars, would not start. Tried for 2.5 hours different combinations of waiting and starting and the car will show "ready" for about 1-2 seconds and then errors galore! Pre-Collision Assist, ABS, Auto-Hold, AdvanceTrac, Stop Safely Now, and all the idiot lights. Furious Googling resulted in only LVB problems and nothing relating to this issue. Reset the screen, nothing. Master reset, nothing.

My friend had a voltmeter so we checked the LVB and it read 12.8v on its own, 14-ish when jumper cables were in the mix. He also plugged in OBD reader and there weren't any issues with the SOC of the LVB and it was reading the same voltage as the voltmeter. There seemed to be nothing wrong with the LVB or HVB. All the accessories were working as well -- I turned off the HVAC, lights, everything I could think of to turn off, put my seatbelt on, closed the hood, put the key fob in the fob holder in the center console, talked nice to the car, said several prayers, cursed at the car, and the car just wouldn't "start". I suspect it has something to do with a connector for HVB not engaging or a control module malfunctioning. I can hear a click when I push the start button but it does not engage (or stay engaged). And, yes, I had my foot on the brake well before I pushed the start button ;). I have uploaded a video while trying to start the car while on jumper cables.

Luckily, my dealer and service department is amazing. A quick text and a phone call and there is a tow truck going to pick it up today and the service department is going to work on it. Hopefully, it continues to show this issue so they can finally diagnose and fix the problem. I haven't seen anything on the forum specifically related to an LVB having charge, testing green, and the car still not starting so thought I'd post and see if someone has an idea about it or if someone else had this issue and it was resolved.

Love my MME, regardless.
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Budman

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Hi all,

Hate to have this be my first post, however, I have had a reoccurring issue with my Mach-E and I'm stumped and the dealer seems to be stumped as well.

I've seen posts regarding the LVB and the car not starting, thought that was my issue. For the record, it's been pretty cold here in Minnesota, but the car has run great, just an expected hit to my mi/kwH. Three times now, my car has not started and I've been able to jump it with a booster pack and get it running. When it wouldn't start, the red LVB idiot light comes on and there are several other errors shown. Brand new LVB battery in November 2021. I took it to the dealer and had them run tests on the LVB to see if that was the issue -- 3 battery tests later and everything is checking out fine. When the car is operating normally, there are no errors, idiot lights, nothing to indicate there is a problem. Then yesterday, everything went south.

Drove my car 40 miles to ship something, parked, turned the car off. Got back to the car, turned it on (no errors), drove to a friend's house, and turned it off again. About 45 minutes later I went to leave and the car would not start (HVB 79% SOC, Air Temperature 10F). Great, I have my jump pack with me, and shouldn't be an issue. The car would not start with the jump pack. The friend comes out, jumper cables on the cars, would not start. Tried for 2.5 hours different combinations of waiting and starting and the car will show "ready" for about 1-2 seconds and then errors galore! Pre-Collision Assist, ABS, Auto-Hold, AdvanceTrac, Stop Safely Now, and all the idiot lights. Furious Googling resulted in only LVB problems and nothing relating to this issue. Reset the screen, nothing. Master reset, nothing.

My friend had a voltmeter so we checked the LVB and it read 12.8v on its own, 14-ish when jumper cables were in the mix. He also plugged in OBD reader and there weren't any issues with the SOC of the LVB and it was reading the same voltage as the voltmeter. There seemed to be nothing wrong with the LVB or HVB. All the accessories were working as well -- I turned off the HVAC, lights, everything I could think of to turn off, put my seatbelt on, closed the hood, put the key fob in the fob holder in the center console, talked nice to the car, said several prayers, cursed at the car, and the car just wouldn't "start". I suspect it has something to do with a connector for HVB not engaging or a control module malfunctioning. I can hear a click when I push the start button but it does not engage (or stay engaged). And, yes, I had my foot on the brake well before I pushed the start button ;). I have uploaded a video while trying to start the car while on jumper cables.

Luckily, my dealer and service department is amazing. A quick text and a phone call and there is a tow truck going to pick it up today and the service department is going to work on it. Hopefully, it continues to show this issue so they can finally diagnose and fix the problem. I haven't seen anything on the forum specifically related to an LVB having charge, testing green, and the car still not starting so thought I'd post and see if someone has an idea about it or if someone else had this issue and it was resolved.

Love my MME, regardless.
Others on this forum know more than I but I think you will be getting suggestions to look at the High Voltage Junction Box (HVJB) or Battery Energy Control Module (BECM). Search for those terms on the forum and you will find similar symptons to yours. You have provided some great diagnostic info to work with.

I am a fellow Minnesotan, what dealer are you working with? I have a 2022 Mach E on order with Metropolitan Ford in Eden Prairie. I have been following issues like your's on the forum closely. Hope it gets resolved or a recall fix identified before mine arrives.
 
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LeMachE

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Others on this forum know more than I but I think you will be getting suggestions to look at the High Voltage Junction Box (HVJB) or Battery Energy Control Module (BECM). Search for those terms on the forum and you will find similar symptons to yours. You have provided some great diagnostic info to work with.

I am a fellow Minnesotan, what dealer are you working with? I have a 2022 Mach E on order with Metropolitan Ford in Eden Prairie. I have been following issues like your's on the forum closely. Hope it gets resolved or a recall fix identified before mine arrives.
Thank you for the reply! I purchased and am servicing my MME through Atwater Ford and I have nothing but great things to say about them. Working with a small town dealer has its perks -- I just texted them the info about the HVJB and BECM as a heads up. I believe a lot of these issues we have seen crop up are from the earlier production of the MME. From what I've seen, Ford has been pretty great about getting info on these issues and addressing them. I would think your 2022 model should have the major issues ironed out!
 

Ford Motor Company

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Hi all,

Hate to have this be my first post, however, I have had a reoccurring issue with my Mach-E and I'm stumped and the dealer seems to be stumped as well.

I've seen posts regarding the LVB and the car not starting, thought that was my issue. For the record, it's been pretty cold here in Minnesota, but the car has run great, just an expected hit to my mi/kwH. Three times now, my car has not started and I've been able to jump it with a booster pack and get it running. When it wouldn't start, the red LVB idiot light comes on and there are several other errors shown. Brand new LVB battery in November 2021. I took it to the dealer and had them run tests on the LVB to see if that was the issue -- 3 battery tests later and everything is checking out fine. When the car is operating normally, there are no errors, idiot lights, nothing to indicate there is a problem. Then yesterday, everything went south.

Drove my car 40 miles to ship something, parked, turned the car off. Got back to the car, turned it on (no errors), drove to a friend's house, and turned it off again. About 45 minutes later I went to leave and the car would not start (HVB 79% SOC, Air Temperature 10F). Great, I have my jump pack with me, and shouldn't be an issue. The car would not start with the jump pack. The friend comes out, jumper cables on the cars, would not start. Tried for 2.5 hours different combinations of waiting and starting and the car will show "ready" for about 1-2 seconds and then errors galore! Pre-Collision Assist, ABS, Auto-Hold, AdvanceTrac, Stop Safely Now, and all the idiot lights. Furious Googling resulted in only LVB problems and nothing relating to this issue. Reset the screen, nothing. Master reset, nothing.

My friend had a voltmeter so we checked the LVB and it read 12.8v on its own, 14-ish when jumper cables were in the mix. He also plugged in OBD reader and there weren't any issues with the SOC of the LVB and it was reading the same voltage as the voltmeter. There seemed to be nothing wrong with the LVB or HVB. All the accessories were working as well -- I turned off the HVAC, lights, everything I could think of to turn off, put my seatbelt on, closed the hood, put the key fob in the fob holder in the center console, talked nice to the car, said several prayers, cursed at the car, and the car just wouldn't "start". I suspect it has something to do with a connector for HVB not engaging or a control module malfunctioning. I can hear a click when I push the start button but it does not engage (or stay engaged). And, yes, I had my foot on the brake well before I pushed the start button ;). I have uploaded a video while trying to start the car while on jumper cables.

Luckily, my dealer and service department is amazing. A quick text and a phone call and there is a tow truck going to pick it up today and the service department is going to work on it. Hopefully, it continues to show this issue so they can finally diagnose and fix the problem. I haven't seen anything on the forum specifically related to an LVB having charge, testing green, and the car still not starting so thought I'd post and see if someone has an idea about it or if someone else had this issue and it was resolved.

Love my MME, regardless.
Hi there! This doesn't sound like an experience we want you to have with your Mach-E. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd like to look into this on my end.
 


Gimme_my_MME

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Hi there! This doesn't sound like an experience we want you to have with your Mach-E. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd like to look into this on my end.
Uhhh, they said which dealer right above this
 

Mach-Lee

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Well you certainly tried. Only additional thing I would suggest is lifting the negative cable to reset everything. If it still won’t go then you have some kind of hardware failure.

Read my topic on tow points before the tow truck comes to avoid them causing $$$$$ damages.
 
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LeMachE

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Well you certainly tried. Only additional thing I would suggest is lifting the negative cable to reset everything. If it still won’t go then you have some kind of hardware failure.

Read my topic on tow points before the tow truck comes to avoid them causing $$$$$ damages.
I haven't tried the negative cable detach, but I think we are at the point where we can assume it is a hardware failure. The dealer themselves are towing it and they are very knowledgeable on the Mach-E so I have confidence they know what they're doing. I did see your post and I have the pdf saved of the tow points just in case I ever need a tow from someone who has never towed a Mach-E before.
 

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Thank you for the reply! I purchased and am servicing my MME through Atwater Ford and I have nothing but great things to say about them. Working with a small town dealer has its perks -- I just texted them the info about the HVJB and BECM as a heads up. I believe a lot of these issues we have seen crop up are from the earlier production of the MME. From what I've seen, Ford has been pretty great about getting info on these issues and addressing them. I would think your 2022 model should have the major issues ironed out!
Well. I am in Florida and 1/4/22 my HVJB ND BECM went out so it’s not just a cold weather issue
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