Plug and charge not working (am I screwed)

[Toy_collector]

Ever since I got my 2022 Mach E (28,000 miles) I've not been able to use plug and charge (at Electrify America). I can plug the car in and start it from the ford pass app or the EA app and it works fine but plug and charge says payment declined. I've tried putting in a different CC but it doesn't help/work. It seems very strange that I can start it from the app which uses the same credit card as plug and charge is supposed to. Since it has always worked from the app I didn't worry about it but now, with the Tesla chargers coming online and apparently requiring plug and charge, I'm worried that I won't be able to use them. I've spent literally hours on the phone multiple times with ford pass help people but they've been unable to help me. They just keep telling me that everything is setup correctly. I even had one person tell me you are supposed to manually start it and it was working correctly. I know that isn't the case but didn't want to argue with someone that obviously didn't know what they were talking about. I've also tried this at multiple different plugs and locations in different cities. Has anyone else had this problem and got it resolved? @Ford Motor Company Please HELP!!

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[JRB100]

I had this exact situation in January. Ford Pass would not connect and declined payment. I had to use the EA app to receive a charge.

A few days later, I called the number on Ford Pass. (It took three transfers to get to the right department!) They checked my settings in the car and on the phone. All was good.

EA also had an odd problem too. The charging station charged me for 99kW of energy (not possible for a Select w/standard range battery) in 18 minutes for a 52% level. They credited me the full charge.

I have not tried an EA since then but curious to see if it works now.

 

[sdoo25]

From some of the YouTube videos on Tesla Supercharging it appears that you can initiate the charge from the Tesla app too.

 

[AhardFSU]

Ever since I got my 2022 Mach E (28,000 miles) I've not been able to use plug and charge (at Electrify America). I can plug the car in and start it from the ford pass app or the EA app and it works fine but plug and charge says payment declined. I've tried putting in a different CC but it doesn't help/work. It seems very strange that I can start it from the app which uses the same credit card as plug and charge is supposed to. Since it has always worked from the app I didn't worry about it but now, with the Tesla chargers coming online and apparently requiring plug and charge, I'm worried that I won't be able to use them. I've spent literally hours on the phone multiple times with ford pass help people but they've been unable to help me. They just keep telling me that everything is setup correctly. I even had one person tell me you are supposed to manually start it and it was working correctly. I know that isn't the case but didn't want to argue with someone that obviously didn't know what they were talking about. I've also tried this at multiple different plugs and locations in different cities. Has anyone else had this problem and got it resolved? @Ford Motor Company Please HELP!!

You don’t need plug and charge to start a charging session at a Tesla SC. Ford has a explainer on this. Use the Ford pass app, pick your station, look on the bottom of the SC pedestal for the pedestal number, select it and start your charging session.

 

[Toy_collector]

You don’t need plug and charge to start a charging session at a Tesla SC. Ford has a explainer on this. Use the Ford pass app, pick your station, look on the bottom of the SC pedestal for the pedestal number, select it and start your charging session.

Thanks!! I was hoping someone would say that. I'm also a little concerned that it may not recognize that it is a Ford though. I thought the ones that said you could select it from the app were when they were at magic dock stations and not just the generic version 3 or 4 stations.

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