Basic Cable
Active Member
- First Name
- John
- Joined
- Jan 18, 2021
- Threads
- 3
- Messages
- 38
- Reaction score
- 62
- Location
- Alabama
- Vehicles
- 2021 Mach E FE
- Occupation
- Software Developer
- Thread starter
- #1
Let me start by saying I love my First Edition. I've had it since March of 2021. If Ford were to buy back my car, I would probably wait until the NACS plug was added and buy another Mach-E.
The TL;DR is that I haven't had bluecruise or any sort of cruise for 8 months (and paid for the 3 year in March), and been stuck at the dealer for 2+ months.
Here's the back story of my issue. January 15th, I had an appointment with my dealer, which is about 100 miles away. There are 2 dealerships that are within 3-4 miles of my home, but one lied to me (story for another day), and the other told me that they don't have the equipment or skills to work on my car. I bought the car from the 100 mile away dealer as well. They have actually been fantastic. Back to it: my appointment was at 9 AM, so I left my house around 7AM. That day, however, was a day of a crazy winter storm, and the closer I got to the dealership, the worse the weather got. While driving there, I got a message saying bluecruse was unavailable. I actually got within 30 miles from the dealership when my wife called and told me that the dealership itself had a message saying that due to weather that they were closed. So I turned around and started back home. The range was low, so I had to stop to get a charge. When I did I noticed that NONE of the cameras on the car were working - I chalked it up to that the entire car was covered with ice:
. I got home eventually. But after that - none of the cameras - including the driver watching cameras worked., just a black screen on the 15 inch screen, and no ability to turn on any level of cruise control. I called the dealership and told them what happened the next day. I assumed that something got too cold or got water in it. They scheduled me for February 22nd to come in. That was fine, and they fixed the cameras on the outside - but the CMR module had to be replaced. They told me that they'd call me when the part came in. They never called about it. Incidentally on the way home I got a message that one pedal was unavailable.
So in May I got the call that my HVJB fix was available, and so I made an appointment on June 4th to bring it in. I get there with only the one-pedal issue showing up, but of course no bluecruise. I thought that they had introduced the one-pedal fault bug when they updated the car in February, but that turned out to be a wiring issue. The HVJB fix and the one pedal were fixed within a couple of weeks, but the CMR module would have to be replaced. So that came, but the car refused to work. They did some troubleshooting, and replaced it more than once. They called Ford to get some engineering help, and nothing worked. So I called every week to get an update, with no real progress. (The dealer said they've called Ford but the engineering team is very busy, etc...)vMy car has been sitting there for a month now without moving (thanks FordPass for allowing me to see where it is) and the battery over these two months has gone from 60% to 40%. Last week I called Ford directly to see if I could expedite it. They told me that yes indeed that this has been escalated to the engineering team and that it's as far along as it possibly can be.
So I called yesterday, Friday the 2nd to see if anything had moved forward. He told me that they're still waiting for Ford. I said it's been so long that the rental's SiriusXM trial stopped as a joke. He then brought up the buy-back, not me. This leads me to my advice ask from the group - do you think I should attempt a buy-back? It's been 8 months without the functionality, and I even paid the $600 three year extension. I love the car, but paying for the note for my shitty rental (they don't loan out Mach-E's) isn't worth it. I'm also afraid to take it home because what if Ford all of a sudden wants to look at it.
What would you all do?
The TL;DR is that I haven't had bluecruise or any sort of cruise for 8 months (and paid for the 3 year in March), and been stuck at the dealer for 2+ months.
Here's the back story of my issue. January 15th, I had an appointment with my dealer, which is about 100 miles away. There are 2 dealerships that are within 3-4 miles of my home, but one lied to me (story for another day), and the other told me that they don't have the equipment or skills to work on my car. I bought the car from the 100 mile away dealer as well. They have actually been fantastic. Back to it: my appointment was at 9 AM, so I left my house around 7AM. That day, however, was a day of a crazy winter storm, and the closer I got to the dealership, the worse the weather got. While driving there, I got a message saying bluecruse was unavailable. I actually got within 30 miles from the dealership when my wife called and told me that the dealership itself had a message saying that due to weather that they were closed. So I turned around and started back home. The range was low, so I had to stop to get a charge. When I did I noticed that NONE of the cameras on the car were working - I chalked it up to that the entire car was covered with ice:
. I got home eventually. But after that - none of the cameras - including the driver watching cameras worked., just a black screen on the 15 inch screen, and no ability to turn on any level of cruise control. I called the dealership and told them what happened the next day. I assumed that something got too cold or got water in it. They scheduled me for February 22nd to come in. That was fine, and they fixed the cameras on the outside - but the CMR module had to be replaced. They told me that they'd call me when the part came in. They never called about it. Incidentally on the way home I got a message that one pedal was unavailable.
So in May I got the call that my HVJB fix was available, and so I made an appointment on June 4th to bring it in. I get there with only the one-pedal issue showing up, but of course no bluecruise. I thought that they had introduced the one-pedal fault bug when they updated the car in February, but that turned out to be a wiring issue. The HVJB fix and the one pedal were fixed within a couple of weeks, but the CMR module would have to be replaced. So that came, but the car refused to work. They did some troubleshooting, and replaced it more than once. They called Ford to get some engineering help, and nothing worked. So I called every week to get an update, with no real progress. (The dealer said they've called Ford but the engineering team is very busy, etc...)vMy car has been sitting there for a month now without moving (thanks FordPass for allowing me to see where it is) and the battery over these two months has gone from 60% to 40%. Last week I called Ford directly to see if I could expedite it. They told me that yes indeed that this has been escalated to the engineering team and that it's as far along as it possibly can be.
So I called yesterday, Friday the 2nd to see if anything had moved forward. He told me that they're still waiting for Ford. I said it's been so long that the rental's SiriusXM trial stopped as a joke. He then brought up the buy-back, not me. This leads me to my advice ask from the group - do you think I should attempt a buy-back? It's been 8 months without the functionality, and I even paid the $600 three year extension. I love the car, but paying for the note for my shitty rental (they don't loan out Mach-E's) isn't worth it. I'm also afraid to take it home because what if Ford all of a sudden wants to look at it.
What would you all do?
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