UPDATE: Ford Pass Can't Connect to Vehicle?

[kamorela]

UPDATE:
After trying the few really hopeful tips and suggestions from other forum members, all to no avail, I spent about an hour and a half in my driveway determined to fix this mess. I soon learned that my issues began - coincidentally? - on June 9, the day Ford Pass updated to v5.21.0. Hmmm.

Anyway, after many many fails and getting more and more frustrated, and going down rabbit holes I still couldn't connect my phone via BT to set up PaaK. Oddly, my phone WAS connected to my car, I just couldn't set up PaaK via BT.

Then during all that, somewhere/somewhen I had a direction to go to the phone setting on my vehicle display and "Add phone" (even though my phone was clearly already there) which, when I did THAT, it walked me through finishing PaaK setup. I can't remember all the details nor the logic of adding a phone when it already exists but it worked and all is now good, PaaK works normally again, no 'Can't connect' messages.

Just for fun, though, I'm going to put my extra fob in the car in a faraday pouch.

Final jab: Hey Ford, It just shouldn't be this difficult!

PaaK: Samsung Galaxy S25 Ultra
Vehicle: 2024 Premium AWD ER

I use PaaK and have for months now. For the last 3 days, when I drive somewhere - anywhere - and try to lock my car using Ford Pass after exiting, I get a message that says 'Unable to connect' and the vehicle controls have disappeared. Instead it displays 'Settings' which, when selected, instead of going of Settings, displays the message 'Temporarily Unavailable - Sorry, we are having system problems. Close app and try again.'

Closing the app and trying again, even after multiple attempts, doesn't fix anything, I keep getting the same message. Ford Pass is basically useless at that point. However, when I walk away, the mirrors fold and I get the short horn honk and get a text from Ford Pass that the walk-away lock feature has been executed. At that point Ford Pass is back to normal and everything works fine.

My phone, Android Auto and Ford Pass are all up to date (as far as I can tell). I haven't made any system or vehicle changes (again, that I know of...and you'd think I'd know if I changed something?).

Comments/opinions/suggestions?

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[Wayne-001]

I assume you tried completely turning off your phone and turning it back on? And checked the BT settings?
Yeah, obvious things...

 

[slider162]

Same thing happened to me last month. Eventually had to pull the Gatway Fuse under the glovebox. It is fuse 21. Pull the fuse, wait 10 minutes, put the fuse back in.

 

[vsguru]

If all else fails, I'd reinstall the Ford App. @Mustangor posted the steps recently:

https://www.macheforum.com/site/threads/paak-and-android-16.46707/post-974970

Good luck! ?

 

[andyney]

PaaK: Samsung Galaxy S25 Ultra
Vehicle: 2024 Premium AWD ER

I use PaaK and have for months now. For the last 3 days, when I drive somewhere - anywhere - and try to lock my car using Ford Pass after exiting, I get a message that says 'Unable to connect' and the vehicle controls have disappeared. Instead it displays 'Settings' which, when selected, instead of going of Settings, displays the message 'Temporarily Unavailable - Sorry, we are having system problems. Close app and try again.'

Closing the app and trying again, even after multiple attempts, doesn't fix anything, I keep getting the same message. Ford Pass is basically useless at that point. However, when I walk away, the mirrors fold and I get the short horn honk and get a text from Ford Pass that the walk-away lock feature has been executed. At that point Ford Pass is back to normal and everything works fine.

My phone, Android Auto and Ford Pass are all up to date (as far as I can tell). I haven't made any system or vehicle changes (again, that I know of...and you'd think I'd know if I changed something?).

Comments/opinions/suggestions?

Mine does the same, mines iPhone 15 and it shows it on screen but just says it’s on all the time doesn’t update charge status or things it’s hit and miss if it works, as per picture car is locked and on charge but won’t update ?????

 

[kamorela]

I assume you tried completely turning off your phone and turning it back on? And checked the BT settings?
Yeah, obvious things...

Yes, still does it, no change. Thanks though

 

[kamorela]

If all else fails, I'd reinstall the Ford App. @Mustangor posted the steps recently:

https://www.macheforum.com/site/threads/paak-and-android-16.46707/post-974970

Good luck! ?

Thanks Dennis, I followed your link and tried it...no luck. I also deleted Ford App from my phone and reinstalled...nope.

 

[slider162]

Thanks Dennis, I followed your link and tried it...no luck. I also deleted Ford App from my phone and reinstalled...nope.

Time to pull the fuse.

 

[cooltatts]

Did you try pulling the power cord plug from the fuse panel in the passemger footwell? I did this when my phone app and the car went out of sync. About a week into ownership (April 2025) on my MME24. Worked perfectly afterwards and no issues since (and I've changed phones twice).

 

[kamorela]

Did you try pulling the power cord plug from the fuse panel in the passemger footwell? I did this when my phone app and the car went out of sync. About a week into ownership (April 2025) on my MME24. Worked perfectly afterwards and no issues since (and I've changed phones twice).

No, I didn't. But I did manage to fix it. Yay! ?

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