67 Stang Convertible

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Thanks for sharing. I am scheduled for the same meeting on Monday.
Well then drive home the PAAK issue. Seems to be big on the forum. Hoping on weekends when I don't need keys to the office just to have my phone and leave the FOB "on the hook".
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imstriker

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This is a great topic and I am thrilled to hear they reached out. PaaK is terrible and I could only take that comment as a joke. Since I have decided to use it 100% of the time, I can say with fidelity it is horrible. And to add insult to injury, it often takes 30+ seconds to convince the car to let me type in a passcode. So this leads to my latest musings...

- Why does Ford not seem to have any direct way to get customer feedback? The Sync feedback does not cover most of what does not work. I would be happy to tell them every time the car irritates me.

- Has anyone on here actually experienced any bug fix? We are 4ish months in now and they do not seem to have fixed any small customer facing bug with OTA as promised. Has any one on the early release channel had a bug fixed? I don't want intelligent charging, I want these little annoyances to start going away.

I have never had a car that can create so much enjoyment, yet also so much annoyance as this one. I'm really excited you got to talk to some engineers, maybe they will get to work on some things now. Ford is really going to start losing goodwill if they don't make some progress. Sorry, the PaaK thing really set me off. *Rant mode off* and I again apologize to the forum.
 

Jimrpa

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Having 98% success is the same as plain old failing. I've used FOBs for over 20 years, and it only failed when the battery died (either car or FOB). If Ford wants us to use PAAK, they need to make it work 100%. Currently my success rate with PAAK is about 90%, That's not good enough.

I agree that Ford should have popped for 2 FOB, but ended up getting a 2nd FOB just in case.

Somewhat of topic, but Ford should have made it easier to jump the 12V battery. The current Byzantine procedure sucks mittens.
You realize that nothing (except death) is 100% successful, right?
 

RonTCat

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Tips for any meeting like this...

I know you want to say something is "terrible", but that is, like PaaK sometimes, at best 5% effective (maybe almost zero). "PaaK is terrible" to some people might mean the PaaK app is the wrong color because they are colorblind, but it works 100% of the time for them.

You need to take as much emotion as you can out of it, and just state EXACTLY what you don't like about the feature.

Saying something like "I expect PaaK to work 100% of the time. I find when I go to the supermarket it works 90% of the time, and the few times it didn't work I (my wife/partner) was stranded. I likely won't use PaaK again because of this". Or "PaaK takes 30 seconds most times to unlock my vehicles, even when I am right next to the car, and the FOB takes less than 1 second and works every time. Not worth the bother to use PaaK, especially when it's raining."
 

RonTCat

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This is a great topic and I am thrilled to hear they reached out. PaaK is terrible and I could only take that comment as a joke. Since I have decided to use it 100% of the time, I can say with fidelity it is horrible. And to add insult to injury, it often takes 30+ seconds to convince the car to let me type in a passcode. So this leads to my latest musings...

- Why does Ford not seem to have any direct way to get customer feedback? The Sync feedback does not cover most of what does not work. I would be happy to tell them every time the car irritates me.

- Has anyone on here actually experienced any bug fix? We are 4ish months in now and they do not seem to have fixed any small customer facing bug with OTA as promised. Has any one on the early release channel had a bug fixed? I don't want intelligent charging, I want these little annoyances to start going away.

I have never had a car that can create so much enjoyment, yet also so much annoyance as this one. I'm really excited you got to talk to some engineers, maybe they will get to work on some things now. Ford is really going to start losing goodwill if they don't make some progress. Sorry, the PaaK thing really set me off. *Rant mode off* and I again apologize to the forum.
Disclaimer: I am just using this post as a generic example, not as anything against the poster.

This kind of illustrates my prior post. The only tidbit in this whole post that is useful is "it often takes 30+ seconds to convince the car to let me type in a passcode". The person listening will go glassy eyed on the rest of this as another "just go faster on everything" kind of generic rant, and their will be nothing about an actual problem to solve as a outcome.
 


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For the button question a real button to open the Trunk would have been better than going to Car>Access>Open Trunk. Especially since sometimes I close the car before I open the trunk
Do you mean a button on the outside of the car for the trunk? Because there is one just above the license plate. Otherwise, when you turn off the car, the touchscreen goes to the page with the soft-button to open it as well.
 

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Ford wants us to use PAAK, they need to make it work 100%
I disagree. I’ve never once had to use a backup code. When I said 98% success I’m referring to walking up to the car and having it work perfectly. The other 2% of the time the car lagged before recognizing the PAAK, only once have I had to unlock the phone before the car recognized it.
 
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GoGoGadgetMachE

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Do you mean a button on the outside of the car for the trunk? Because there is one just above the license plate. Otherwise, when you turn off the car, the touchscreen goes to the page with the soft-button to open it as well.
I realize in the big picture this is a small thing, but a hard button would allow pushing the button in the "open the car door but realize I need the trunk" scenario which would mean the hatch would be open about the time you get back there instead of waiting for it to open. It doesn't take a long time to open of course, so this is a small thing, but it is a valid annoyance to point out.
 

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Its only a week and maybe 25 attempts. But PaaK has worked 100% for me each time. It goes a lot faster at home as I have both the car and phone hooked up to my garage WiFi. I certainly plan to use PaaK as much as I can. I do have to use the backup code occasionally, but its not too hard. Not sure how to avoid that step.

My one big issue, if I stay logged in it drains my Android battery super quick. If Ford can fix that I'm good.
 

GoGoGadgetMachE

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Its only a week and maybe 25 attempts. But PaaK has worked 100% for me each time. It goes a lot faster at home as I have both the car and phone hooked up to me garage WiFi. I certainly plan to use PaaK as much as I can.

My one big issue, if I stay logged in it drains my Android battery super quick. If Ford can fix that I'm good.
yeah, FordPass battery use is a real issue right now and would be something I would call out as a specific issue if I was in such a call - and I'd show the appropriate screen on my Galaxy to show the engineer the high battery usage number:

Ford Mustang Mach-E My Zoom meeting with many Ford Mach-E engineers/employees Screenshot_20210610-094551_Device care (2)


it's gotten better over time, but I also have learned to manage it manually a bit by enabling battery optimization on the app (which impacts reliability) and using the notification "Cancel" action when I know I don't need the connection), which is what's keeping it until 25%+, but I still believe that (in this case) 8.8% is too high.

Ford Mustang Mach-E My Zoom meeting with many Ford Mach-E engineers/employees 1623332974750


(see? measurable, actionable feedback :) )
 
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Eosin

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Its only a week and maybe 25 attempts. But PaaK has worked 100% for me each time. It goes a lot faster at home as I have both the car and phone hooked up to my garage WiFi. I certainly plan to use PaaK as much as I can. I do have to use the backup code occasionally, but its not too hard. Not sure how to avoid that step.

My one big issue, if I stay logged in it drains my Android battery super quick. If Ford can fix that I'm good.
If you are having to use the backup code sometimes, how did you conclude paak has worked 100% for you each time?

You provided an example of how it is failing right after reporting a 100% success rate.
 

imstriker

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Disclaimer: I am just using this post as a generic example, not as anything against the poster.

This kind of illustrates my prior post. The only tidbit in this whole post that is useful is "it often takes 30+ seconds to convince the car to let me type in a passcode". The person listening will go glassy eyed on the rest of this as another "just go faster on everything" kind of generic rant, and their will be nothing about an actual problem to solve as a outcome.
I certainly do not want to get into a back and forth on this. Note that I am not the one that worked with the engineers and was just stating my piece. I am a CTO and would be more then happy to be quite pedantic about details if given the chance. Ford does not give me that chance so I really do not see a point to go beyond generic on here. If Ford allowed feedback somewhere I would be more then happy to give it. I'm not sure just go faster is relevant here versus just go somewhere. I can expect that this car would have bugs, but there appears to be 0 movement on them being fixed. I have requested several times now that my dealer apply the "fix" for SSM but they have still not been able to schedule that. So yes, too generic, fair enough. If you can get someone who actually can fix a problem, I would be happy to share a great deal of detail.
 

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I disagree. I’ve never once had to use a backup code. When I said .98% success I’m referring to walking up to the car and having it work perfectly. The other 2% the car lagged before recognizing the PAAKsnf only once gave I had to unlock the phone before the car recognized it.
My favorite PAAK fail was when I approached the car with the phone in my shirt pocket and pressed the open door button. Without any lag or second thought, the car alarm went off. Nothing I tried in the app helped. So I had to run upstairs to get my FOB to turn the alarm off. This happened in the middle of the day. But imagine if it was in the middle of the night. I don't think my neighbors would be so understanding.

Let me ask a question. What was the percentage of the time that your FOB failed to work perfectly and immediately? In my case it's ZERO on multiple cars over 20 years, with the obvious exception of a dead battery. It's not the end of the world, but you say PAAK failure rate is about 2% over what? A couple of months?
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