Vehicle Ignores Charging Hours

[RickMachE]

Note - this existed with my Ford Energi also, which used MyFordMobile, not FordPass.

I have peak rate from 11AM - 7PM Mon - Fri. I setup a charging profile for Home to charge from 7PM - 11AM (note - it will not let me setup a profile from 7PM to midnight, and then midnight to 11AM due to overlapping times [midnight], plus that didn't work for Ford Energi.

Vehicle correctly reflects this charging time.

There are no departure times scheduled.

There are no other charge locations stored, and no other charge hours.

Vehicle is adequately charged, so there is no "it has to charge outside those hours because it's so low". It's at 60%, and was at 100% (dealer delivery) the day prior.

Plug in vehicle, it starts to charge... Only way to stop it from charging is to unplug it, or install WiFi outlet to cut juice (currently charging with 110 volts).

Hours are determined by a rate plan, same utility and rate plan that Ford has at HQ. Populates hours correctly. Ford Support suggests to change to hard-coded hours. Makes no difference. With the Ford Energi, despite discussing this at their weekly meetings, they came up with no solution. With the Energi, it was hit or miss, sometimes it would start charging, sometimes it would not. That's why we used the WiFi outlet.

My dealer has already pushed Ford to get an Engineer on this, because he's annoyed that I'm annoyed.

Anyone experience similar issue? Once we hook up the 220 charger, no more outlet timer, and it's a real pain to go and plug it in at 7PM at night (have to open two garage doors to get to vehicle. Plus it should work.

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[hybrid2bev]

Note - this existed with my Ford Energi also, which used MyFordMobile, not FordPass.

I have peak rate from 11AM - 7PM Mon - Fri. I setup a charging profile for Home to charge from 7PM - 11AM (note - it will not let me setup a profile from 7PM to midnight, and then midnight to 11AM due to overlapping times [midnight], plus that didn't work for Ford Energi.

Vehicle correctly reflects this charging time.

There are no departure times scheduled.

There are no other charge locations stored, and no other charge hours.

Vehicle is adequately charged, so there is no "it has to charge outside those hours because it's so low". It's at 60%, and was at 100% (dealer delivery) the day prior.

Plug in vehicle, it starts to charge... Only way to stop it from charging is to unplug it, or install WiFi outlet to cut juice (currently charging with 110 volts).

Hours are determined by a rate plan, same utility and rate plan that Ford has at HQ. Populates hours correctly. Ford Support suggests to change to hard-coded hours. Makes no difference. With the Ford Energi, despite discussing this at their weekly meetings, they came up with no solution. With the Energi, it was hit or miss, sometimes it would start charging, sometimes it would not. That's why we used the WiFi outlet.

My dealer has already pushed Ford to get an Engineer on this, because he's annoyed that I'm annoyed.

Anyone experience similar issue? Once we hook up the 220 charger, no more outlet timer, and it's a real pain to go and plug it in at 7PM at night (have to open two garage doors to get to vehicle. Plus it should work.

Try these two things.

Go into the vehicle Sync (not in the app) and set the weekend charging schedule to be less than 24 hours per day (I have mine set from midnight to 11 pm). Manually set your weekday schedule hours (don’t use automatically selected DTE rate hours from FordPass)

Check in the FordPass app that you have this selected: go to Vehicle then Manage EV then Charge Times:

 

[SJ_Okay]

Note - this existed with my Ford Energi also, which used MyFordMobile, not FordPass.

I have peak rate from 11AM - 7PM Mon - Fri. I setup a charging profile for Home to charge from 7PM - 11AM (note - it will not let me setup a profile from 7PM to midnight, and then midnight to 11AM due to overlapping times [midnight], plus that didn't work for Ford Energi.

Vehicle correctly reflects this charging time.

There are no departure times scheduled.

There are no other charge locations stored, and no other charge hours.

Vehicle is adequately charged, so there is no "it has to charge outside those hours because it's so low". It's at 60%, and was at 100% (dealer delivery) the day prior.

Plug in vehicle, it starts to charge... Only way to stop it from charging is to unplug it, or install WiFi outlet to cut juice (currently charging with 110 volts).

Hours are determined by a rate plan, same utility and rate plan that Ford has at HQ. Populates hours correctly. Ford Support suggests to change to hard-coded hours. Makes no difference. With the Ford Energi, despite discussing this at their weekly meetings, they came up with no solution. With the Energi, it was hit or miss, sometimes it would start charging, sometimes it would not. That's why we used the WiFi outlet.

My dealer has already pushed Ford to get an Engineer on this, because he's annoyed that I'm annoyed.

Anyone experience similar issue? Once we hook up the 220 charger, no more outlet timer, and it's a real pain to go and plug it in at 7PM at night (have to open two garage doors to get to vehicle. Plus it should work.

Im having a similar issue… originally it was because I had departure times set, which I’ve since learned you can not use in conjunction with a charging schedule (very annoying). So I deleted all my departure times from my settings in the car and programmed in my new charging schedule, then checked that these had synced with the FordPass app… they had. Car started charging when it should have, which was good, but then immediately threw me this message via the app… then it did the same after I returned with the car from a quick trip to the supermarket. I’m currently waiting to see if it is in fact going to stop charging when it should (in 10 minutes time) and these messages are just bugs, or if it is ignoring the schedule.

I’ve always had it set the preferred schedule as @hybrid2bev has recommended. Will let you know in 10 minutes! ??

 

[SJ_Okay]

So as I suspected, the car will not stop charging at the programmed times.

So not only can I not use departure times with a charging schedule, but the car ignores my schedule all together… It will start on time, but it won’t stop charging when it should. Very annoying. @Ford Motor Company / @Ford Team - any ideas?

 

[Murse-In-Airy]

There are many threads here where we puzzled out the charging logic. But I’ll give you my quick suspicions and let you search the other threads.

1. within the car did you save your location as “home”. I assume so since you made a schedule.
2. Did you select “charge when plugged in?” I assume not since you set up a charging schedule.
3. Did you set a max charge percentage. The car reads max charge percentages as minimum charge percentages as well. And if the car calculates it cannot reach your max charge in the hours you schedule, it will charge outside your schedule.

You say you’re using 110V outlet so you’ll only be getting about 1% battery per hour. While you’re giving it 16 hours to charge, if you’re more than 16% away from you’re targeted State of Charge, the car is trying to get you to that desired percent. The car will prioritize getting you’re battery topped off over sticking to your desired hours.

 

[RickMachE]

Yes

No

No.

All sounded plausible, but the initial problem occurred with no set limit, i.e. 100%.

 

[Murse-In-Airy]

All sounded plausible, but the initial problem occurred with no set limit, i.e. 100%.

So it’s trying to reach 100% on a 110 Volt socket. Of course it’s going to charge continuously.

 

[RickMachE]

I guess that's possible. With the Energi, it charged in 6 hours and always was done overnight. And still charged too before the set time even though it knew it would be done.

Guess we'll see when I get the 220 installed, although I may choose to have the charger control the hours.

 

[SJ_Okay]

There are many threads here where we puzzled out the charging logic. But I’ll give you my quick suspicions and let you search the other threads.

1. within the car did you save your location as “home”. I assume so since you made a schedule.
2. Did you select “charge when plugged in?” I assume not since you set up a charging schedule.
3. Did you set a max charge percentage. The car reads max charge percentages as minimum charge percentages as well. And if the car calculates it cannot reach your max charge in the hours you schedule, it will charge outside your schedule.

You say you’re using 110V outlet so you’ll only be getting about 1% battery per hour. While you’re giving it 16 hours to charge, if you’re more than 16% away from you’re targeted State of Charge, the car is trying to get you to that desired percent. The car will prioritize getting you’re battery topped off over sticking to your desired hours.

I know you weren’t asking me, but I’m going to chime in too, as the OP and I have some similar issues I think.

1) An issue I have with my home charge location is that it is set to some random location 30 miles away, and you can’t correct it. It shows this in both the FordPass and the car. However both FordPass and car show the correct location for the car… it’s just the “Home” location that is miles away and no way of correcting it.

2) Nope, it’s turned off.

3) Set to 80%. Since learnt we can not use departure times and charge schedule concurrently, however I’ve since learnt that even with my departure times off, the car will now not stop charging when charge time window closes. It starts when it should, but doesn’t stop ??‍

Does anyone know if there is a way to formally flag these issues to Ford? The submit feedback form in the car is next to useless. No way of me reporting this specific issue.

 

[Murse-In-Airy]

Does anyone know if there is a way to formally flag these issues to Ford? The submit feedback form in the car is next to useless. No way of me reporting this specific issue.

Best to send them a PM to start a conversation. Maybe with a link to this thread for visibility.

I can’t speak to your GPS issue at all. But knowing the car treats a max charge percentage like a “must reach this number,” it’s not surprising that the car doesn’t stop charging when your set charge window closes. The car thinks it must reach reach the set charge % (or 100% if you haven’t set a “maximum). If you’re saying the car ignores your set max charge %, then I’d say it’s probably your gps issue.

 

[jeremyk]

I feel like there are time zone issues with the app and scheduling. I just stopped using the scheduling completely.

Frequently when I plug in the vehicle the charge, the app will report the GMT time, telling me I've already plugged it in for 4 hours when I just plugged it in (I'm in Eastern time). I've found no pattern to this, sometimes it's fine. So I can imagine if the car/app thinks they're the wrong time, a schedule won't work.

 

[Sweetwater]

After doing all your programing did you go to the very
bottom and press SAVE ?

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