PaaK issues possible resolution with update. All trims / models.

[SnBGC]

Encouraging news. I know a lot of folks here really want that feature to work. Sounds like it is getting close.

I have to take my car in for a new windshield (again).
I bet they are going to load the PaaK recall since they can charge Ford for it. I won't say anything and see what happens. Should be interesting...

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[RSH]

Impressive bit of tech work here--I feel like I'm watching a spy movie and you guys are working for the NSA...

I'm so glad you said that. I just read with the hope that something will sink in.

 

[DevSecOps]

I got home to 20 DMs with requests for VIN look ups. I think I got everyone, but the DM system here leaves a lot to be desired. If I missed you just re-DM me and I'll run it.

One thing that I'm starting to notice is that some people have had the PaaK specific update performed but there's a number of other systems that are out of date. Mostly the SYNC system and many associated PCM sub modules. I'm not sure if these systems also have something to do with PaaK such as power management during sleep which could have negative affects. So until the car is completely updated I can't conclude if other outdated modules are causing issues with PaaK. Maybe there's someone who knows the inner brains of the MME a bit better that could shed light on that.

 

[Logal727]

Just an FYI - if you've had the PaaK recall done relatively recently, you likely already have this RFA version installed. @DevSecOps was nice enough to check my VIN and confirm that I don't need this RFA update. I had the PaaK recall done at the dealer on 9/17.
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I got home to 20 DMs with requests for VIN look ups. I think I got everyone, but the DM system here leaves a lot to be desired. If I missed you just re-DM me and I'll run it.

One thing that I'm starting to notice is that some people have had the PaaK specific update performed but there's a number of other systems that are out of date. Mostly the SYNC system and many associated PCM sub modules. I'm not sure if these systems also have something to do with PaaK such as power management during sleep which could have negative affects. So until the car is completely updated, such as what myself and Ben have done, I can't conclude if other outdated modules are causing issues with PaaK. Maybe there's someone who knows the inner brains of the MME a bit better that could shed light on that.

yeah I feel like this is where the disparity lies, there’s a different software build for each vehicle depending on which version each module is, I think the one Ford guy said they see gonna start doing OTA module updates one by one

 

[DevSecOps]

yeah I feel like this is where the disparity lies, there’s a different software build for each vehicle depending on which version each module is, I think the one Ford guy said they see gonna start doing OTA module updates one by one

Of course a lot of what we are doing is speculative because of the fact that none of us work for Ford. I would actually conclude however that we often times know more than the mechanics at Ford dealerships. In the case of PaaK we know the module that controls PaaK and we know there's a new module update for it. Based on 3 cars being fully updated we have seen near perfect PaaK responses from the car. When I first started this thread I was cautious about going beyond the GT line, but I think we determined that there's reason to say it could help everyone. FWIW I can confirm the software bundle for PaaK is the same for GT and Non-GT builds. I can see this on non-GT builds via the update history.

What we are doing is trying to get more evidence to support the claim that these updates resolve many issues that we have with PaaK. At first I thought that I wouldn't see anyone with the updates, but gradually I have. There is a noted difference in my updates and those with the PaaK update already. So as time goes on I think we can draw a more definitive conclusion.

 

[Logal727]

Of course a lot of what we are doing is speculative because of the fact that none of us work for Ford. I would actually conclude however that we often times know more than the mechanics at Ford dealerships. In the case of PaaK we know the module that controls PaaK and we know there's a new module update for it. Based on 3 cars being fully updated we have seen near perfect PaaK responses from the car. When I first started this thread I was cautious about going beyond the GT line, but I think we determined that there's reason to say it could help everyone. FWIW I can confirm the software bundle for PaaK is the same for GT and Non-GT builds. I can see this on non-GT builds via the update history.

What we are doing is trying to get more evidence to support the claim that these updates resolve many issues that we have with PaaK. At first I thought that I wouldn't see anyone with the updates, but gradually I have. There is a noted difference in my updates and those with the PaaK update already. So as time goes on I think we can draw a more definitive conclusion.

Is it still mostly FDRS updates you are seeing?

 

[Logal727]

Of course a lot of what we are doing is speculative because of the fact that none of us work for Ford. I would actually conclude however that we often times know more than the mechanics at Ford dealerships. In the case of PaaK we know the module that controls PaaK and we know there's a new module update for it. Based on 3 cars being fully updated we have seen near perfect PaaK responses from the car. When I first started this thread I was cautious about going beyond the GT line, but I think we determined that there's reason to say it could help everyone. FWIW I can confirm the software bundle for PaaK is the same for GT and Non-GT builds. I can see this on non-GT builds via the update history.

What we are doing is trying to get more evidence to support the claim that these updates resolve many issues that we have with PaaK. At first I thought that I wouldn't see anyone with the updates, but gradually I have. There is a noted difference in my updates and those with the PaaK update already. So as time goes on I think we can draw a more definitive conclusion.

Also, no kidding we know more than the dealerships, we know more than Ford support most times. Check out my post in the FordPass forum, a weird issue I’m having with something with my VIN and FordPass. No idea who to reach out to about that without getting the run around.

 

[DevSecOps]

Is it still mostly FDRS updates you are seeing?

Most of the vehicles that have the PaaK update are missing SYNC, PCM, TCU and PCM sub module updates. Yes it's using FDRS to query the DB.

 

[benk016]

Well I drove up to see my parents for the weekend and PaaK is back to being a pain today. I purposely left the fob at home. Lots of no key detected the first few tries, then it works. And a few times with no key detected while driving again. So really this update didn't make it any more reliable for me. It looked promising testing it at home, but back to real world usage and it messes up enough to be annoying.

Maybe my phone is having a bad day today and will work better tomorrow.

 

[DevSecOps]

Well I drove up to see my parents for the weekend and PaaK is back to being a pain today. I purposely left the fob at home. Lots of no key detected the first few tries, then it works. And a few times with no key detected while driving again. So really this update didn't make it any more reliable for me. It looked promising testing it at home, but back to real world usage and it messes up enough to be annoying.

Maybe my phone is having a bad day today and will work better tomorrow.

Hmmm mine has been flawless and I've gone in and out of the car many times over and never had an issue. Did you do the PCM as well? Do you think it could have rolled back because of it just taking the config change without updating the version?

We have multiple modules at play. The RFA module receives the bluetooth signal from the bluetooth antennas. When the RFA module is activated by one of the bluetooth signals, it sends out a signal that is received by the BCM, the GWM and the TCU.

 

[tuminatr]

Send me your VIN and I'll check

I will probably do the same, had the PAAK recall done at the dealer and I still have issues. Yesterday I walked up to the car without a keyfob but with my phone and unlocked the doors got in the car said no key detected and then proceeded to ask me for my backup start code. I don't use PAAK because of the issues

 

[memcm_expert]

I had this done at a dealership yesterday. And I can confirm that PaaK works a lot better. It worked every time I went someplace yesterday and had no "key not found" warnings. I to noticed that the car would recognize me at a much further distance and if it had been sitting for awhile, I would have to press the door button once to wake it up and then it worked fine.

However, I did have an interesting side effect after the update.

The Navigation tab for Sync would no longer appear. I did get Nav to working by using Voice Commands ("Okay Ford", Navigate to....). But I never received any voice prompts from Sync, which I had it set for. Also, I never received any voice or tone turn notifications, either. Once I got Navigation to come up, the Nav tab did reappear.

My "Easy Exit" function for the drivers seat still does not work properly. Sometimes it does return back to its memory position, sometimes it does not. This has been ongoing since purchase.

New issue to report.

The "Parking Break" will magically engage at low speeds (less than 5mph) or after the car shuts off. This has happened to me 3 times so far in the past week. This happened before the update. I am pretty sure they are on separate systems. I will continue to monitor that one for sure.

 

[DR.J56]

I received my premium on September 20th. I asked the dealer to apply all updates but not sure that happened. I have an 80-90% success rate with Paak. The car is slow to wake frequently but it works eventually. If I can’t get the car to wake in 5-10 seconds I open FP and that usually fixes it. Twice I got out to get my mail and left my phone in the car. I get back to no key detected. I get the annoying double honk while out of the car. Interestingly the back up code doesn’t work or is slow (and takes a while to even get into the screen to input it) and by the time I’ve closed FP and reopened it, the car is drivable. Not sure if the backup code is working or it’s Paak starting up again. Sending my VIN DevSecOps. You must get tired of doing this…...



T

 

[DevSecOps]

I would have to press the door button once to wake it up and then it worked fine.

As I stated in my original post, via edits, this is the only thing that I experience that some might call a bug as well. It only happens after the car has been idle for many hours. If I run into the store and come out the car lights up to welcome me. Only after an extended period of time will the car require a button push to wake. I did a video showing this behavior. I'll link it below. I don't mind this at all. As long as the door opens I'm a happy camper, I don't need the welcome lights. The car needs it's beauty sleep.

The Navigation tab for Sync would no longer appear.

I'm curious to see what other updates you might need. If you send me your VIN I could check.

The "Parking Break" will magically engage

I don't think this would have anything to do with the modules that control PaaK. Again, I would like to see what they did when you got the PaaK update.

As a side note, there was a GSM module update released last night. I'm not sure what it contains as we don't have "patch notes" but the GSM module is the gear shift module. This could be something that would be addressed in that update. What's of huge importance with this is that the GSM update CAN NOT be performed OTA. I have a feeling that we're going to see a TSB on this soon. So far, all vehicles that's I've run VINs on today, including my own, have the GSM update available.

Started a thread on this here: https://www.macheforum.com/site/threads/gear-shift-module-update-available.10936/

I asked the dealer to apply all updates but not sure that happened.

We confirmed it did not happen

Here's the video which will also be posted on the original post.

 

[Logal727]

We confirmed it did not happen

I guarantee all they did was check “System Updates” on the screen. Don’t expect the dealer to be proactive in applying TSBs.

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