OTA 1.7.1 Stuck, anyone else have issue updating?

[eldecarlo]

I wonder if they even tried the right fix or just kept on trying to push updates and failed, like my 4 hours at the dealer

Yes, they did the correct fix. I have been heavily involved since the first time they tried a month ago. Plus they were in communication with Ford the whole time. I guess I’m unlucky on this one.

Sponsored

 

[samlaw13]

Well no luck! Dealer has had vehicle since Thursday and keeps getting an error message. Ford has advised to replace APIM module. Couple days for it to come in. Does anyone know if this will resolve the issue?

They denied my dealers request for a APIM replacement so consider yourself lucky

 

[eldecarlo]

They denied my dealers request for a APIM replacement so consider yourself lucky

Was that after the fix came out or before? I believe there is going to be a lot of replacements since fix doesn’t work for some people.

 

[Scorpy2643]

They denied my dealers request for a APIM replacement so consider yourself lucky

They actually shipped an APIM to my dealer, and then told them not to install it.

 

[SashaLondon]

I have new failed 1.7.1 update dated 29th March (after it went in for the fix).

 

[samlaw13]

Was that after the fix came out or before? I believe there is going to be a lot of replacements since fix doesn’t work for some people.

Yeah, it was after. I made an appointment for last Tuesday and asked if they could do the TSB and they said yes. It failed and now I have to wait a week before they can try again

 

[Logal727]

I have new failed 1.7.1 update dated 29th March (after it went in for the fix).

But are you stuck? ?

 

[SashaLondon]

I think so, the dealer does not.

 

[eldecarlo]

Does anyone know if they install an APIM module, will it solve the issue?

 

[Bookworm214]

Picked up my car a few minutes ago. I'm now able to toggle Auto Updates on and off and I now have version numbers for Sync. Still no idea what OTA I'm on, assuming it's 1.7.1. They spent a good deal of time connected with Ford either by email or on the phone. Not a lot of info on the invoice. Not familiar with the "Recover APIM with Fast Boot" scenario. Maybe someone here can explain. VIN is 3FMTK3R76MMA08773 if some of you software and hardware gurus can gather any intel.

 

[Gimme_my_MME]

Picked up my car a few minutes ago. I'm now able to toggle Auto Updates on and off and I now have version numbers for Sync. Still no idea what OTA I'm on, assuming it's 1.7.1. They spent a good deal of time connected with Ford either by email or on the phone. Not a lot of info on the invoice. Not familiar with the "Recover APIM with Fast Boot" scenario. Maybe someone here can explain. VIN is 3FMTK3R76MMA08773 if some of you software and hardware gurus can gather any intel.

That's the recovery tool developed for this issue.
Also why did you blank out your VIN and then put it in your message?

 

[Bookworm214]

That's the recovery tool developed for this issue.
Also why did you blank out your VIN and then put it in your message?

I knew somebody would notice that. ? I blanked it out out of habit. Then, I figured they aren't really top secret, you can walk right up to any car and it's right there. Figured posting it might help someone figure out what updates they actually did yesterday before they actually figured out the APIM issue.

 

[ocr_salty]

I have new failed 1.7.1 update dated 29th March (after it went in for the fix).

May least they’re trying to deploy it to you. I can’t seen anything in the API that they’re even trying.

 

[dml105]

Well I don’t have my car back yet, but according to FordPass, my car is unstuck! After months of saying it’s automatic updates are off, FordPass says it is on. Progress!

 

[dml105]

Update: I get updates!

Car is still at the dealer, but FordPass reports "Action Required" as the car is now trying to download and install 2.4.2. W00t!!

Sponsored