Horrific buying experience!!

[Richcruz121]

I know I’m not alone on this, but WOW!!
And not WOW in a good way, WOW in the worst kinda of way.
Ford of Montebello…
Ordered my Mach-E online in Sept-21 and purchased it April-20.
The sales manager tried to add a Dealer Mark up and tried to play the back and forth game of “Let me see what i can do”… He finally came back and said. “I was able to get you MSRP”.. Uh, yeah like he did me a huge favor!
The car was missing the interior protection floor mats and they refused to loan me or provide any floor mats until a CS manager got involved.
The car was missing the CHARGER!
The car was missing the Flat tire kit!
The car came with a huge ding on the door.
They ordered the mats and the charger and the tire kit. The charger and tire kit came in but the charger was missing both 110 & 240 plugs as well as the bag.
They told me they would have to reorder.
The next day they called and said they’d give me one from another car.
When i got there (10 miles away) they changed their mind.
I didn’t get it until the same CS Manager got involved.
It just seems like they didn’t know how to sell this car and that the floor staff have no real concept of customer service.
In addition, everybody i interacted with said “Please don’t forget to give us 5 stars on the survey”… ARE YOU KIDDING ME??
The only people that were AMAZING were the Finance lady Sandy and the CS Manager Josie. Everyone else seemed to not care about anything other than the survey.
That’s my rant…

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[mamejunkie]

Even if the interior protection package wasn't available, it should have came with standard floor mats. Also the charger and flat tire kit should have been part of the car without having to do any special ordering. Wonder if it was missing from the factory or someone at the dealership took it out and didn't put it back in.

Either way it sucks. But look at the bright side, some other people really got screwed with the dealership adding ADM or useless package addons and not willing to budge. Good for you for standing your ground and getting MSRP.

 

[Avelli]

Give them 1 start on the survey. Seriously that stuff hits them hard.

 

[Skepteach]

Note this down in the case you need an "it could be worse" anecdote.

 

[mdpmdp]

Also the charger and flat tire kit should have been part of the car without having to do any special ordering. Wonder if it was missing from the factory or someone at the dealership took it out and didn't put it back in.

Based on the fact they were going to take it from another car for him and then changed their mind, my guess is they've been pretty willy nilly with the chargers.

 

[Logal727]

Give them 1 start on the survey. Seriously that stuff hits them hard.

Make sure it’s the one from Ford. Do 1 Star on all the surveys. They like to play games and send multiple surveys and confuse you.

 

[agoldman]

seems just about like business as usual to me. .. unfortunately

 

[Ranger Rick]

I know I’m not alone on this, but WOW!!
And not WOW in a good way, WOW in the worst kinda of way.
Ford of Montebello…
Ordered my Mach-E online in Sept-21 and purchased it April-20.
The sales manager tried to add a Dealer Mark up and tried to play the back and forth game of “Let me see what i can do”… He finally came back and said. “I was able to get you MSRP”.. Uh, yeah like he did me a huge favor!
The car was missing the interior protection floor mats and they refused to loan me or provide any floor mats until a CS manager got involved.
The car was missing the CHARGER!
The car was missing the Flat tire kit!
The car came with a huge ding on the door.
They ordered the mats and the charger and the tire kit. The charger and tire kit came in but the charger was missing both 110 & 240 plugs as well as the bag.
They told me they would have to reorder.
The next day they called and said they’d give me one from another car.
When i got there (10 miles away) they changed their mind.
I didn’t get it until the same CS Manager got involved.
It just seems like they didn’t know how to sell this car and that the floor staff have no real concept of customer service.
In addition, everybody i interacted with said “Please don’t forget to give us 5 stars on the survey”… ARE YOU KIDDING ME??
The only people that were AMAZING were the Finance lady Sandy and the CS Manager Josie. Everyone else seemed to not care about anything other than the survey.
That’s my rant…

Be sure to torch them on the survey. They say it reflects on the sales person, but how else is Ford going to learn that their dealer network has flaws? This impacts the perception of Ford IP and brand. They should know when something is wrong. If a dirty dealer wants to throw a sales rep under the bus or punish them for the whole team's screw up, that's a shame on them, not a shame on you.

 

[TonyaE]

4 things to check before I drive away:
1.Mats (I paid for them)
2. Charger with ALL the cords
3. Tire repair kit
4. Check to make sure my 12v battery bolts? Nuts? are tight and watch them check it.
Edit: I missed one

Never had to worry about a battery before, SMH.

 

[generaltso]

3. Check to make sure my 12v battery bolts? Nuts? are tight and watch them check it.

I wouldn't put too much effort into that one. They're not going to have any idea what you're talking about.

 

[TonyaE]

I wouldn't put too much effort into that one. They're not going to have any idea what you're talking about.

That one is my biggest concern.

 

[generaltso]

That one is my biggest concern.

It shouldn't be. I've only seen one report of a loose nut on the jump post. That's one too many, but not enough to suggest you're likely to see it with your car.

 

[krazieboy]

In the area, i abosultly dislike alhambra and Montebello Ford. always been unprofessional in everything they do. I rather drive further away just to service my car than bring it to those 2 places.


2022 get carpet floor mats also, make sure they provide that!

 

[TonyaE]

It shouldn't be. I've only seen one report of a loose nut on the jump post. That's one too many, but not enough to suggest you're likely to see it with your car.

I hope you are right. I’m praying all the folks that are involved in building my car had a good nights sleep and a banana before work.?

 

[SpaceEVDriver]

I hope you are right. I’m praying all the folks that are involved in building my car had a good nights sleep and a banana before work.?

We've seen one complaint, on a forum that attracts negative experiences, after 40,000+ cars delivered. It's not a common problem.

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