My complete MachE order timeline from start to finish

[mmap]

Here is a pretty much full accounting of my order journey. Live everyone I found the lack of information and communication to be a bit frustrating at times. And of course the dealer/sales could've been more responsive... I will make a separate post later detailing my actual purchase (once it is actually finalized, lol).

10/1/2021 - Ordered Select IBSM (directly at dealer, not online).
10/15 - Start getting worried because I haven't gotten any emails from Ford, email sales guy (no response)
10/20 - Email sales guy again, this time responds with order number and reassurance
10/21 - Order accepted e-mail from Ford
10/23 - Stopped by in-person to look at a Ford Escape with a friend, changed my order to a California Route 1 (RWD, IBSM)
11/9 - Email asking if there's any news/update (no response)
12/3 - Email asking if there's any news/update (no response)
12/9 - Email asking if there's any news/update. Response "maybe towards the end of the month"
1/7/2022 - Email asking if there's any news/update (no response)
1/20 - Email asking if there's any news/update (no response)
1/22 - Email asking if there's any news/update. Response: Scheduled for 2/18, provided with VIN
2/15 - Email asking if there's any news/update. Response: Re-scheduled for week of 3/21
2/25 - Scheduled for production email from Ford (week of 3/21)
3/15 - Window sticker available, "In Production" status
3/24 10am - Modules begin to populate
3/25 1pm - Built e-mail from Ford
3/26 7pm - ordertrack.app says "In Transit"
3/28 4:50am - Shipped email from Ford (ETA 4/28 - 5/06)
4/06 11:17am - "BayedDate" in Palsapp
4/07 2:07am - Delivered to Birmingham, MO (Ramp 6P) Voltz/Norfolk Southern
4/11 - Got railcar information from Ford Chat
4/11 4:50pm - Railcar scanned in Cerro Gordo, IL
4/12 1:50pm - Railcar scanned in Harbor, OH
4/12 8:02pm - Intermediate Arrival Conway, PA
4/13 - No update (Still in Conway, PA)
4/14 5:32pm - Railcar scanned New Florence, PA
4/15 2:53am - Intermediate arrival Enola, PA
4/16 - No update (Still in Enola, PA)
4/17 4:00pm - Notification Ground Only, Port Wilmington, DE
4/18 9:45am - PCON (railcar constructive placement) Port Wilmington, DE
4/19-28 - No updates (still PCON)
4/29 4:20pm - RMTY (railcar empty available for pickup) Port Wilmington, DE
4/29 4:30pm - "Pending Pickup" in United Road
5/01 - (a Sunday) United Road "Estimated Delivery" shows as 5/4
5/02
- 7:30am - United Road picked up from Port Wilmington
- 10:30am - United road delivered to dealer
- 1:20pm - Seemingly automated email from sales guy saying they are "expecting your Mach E this week"
- 6pm-ish - Delivered to @mmap

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[ryley19]

4/19-28 - No updates (still PCON)

Roughly 10 days just waiting to get picked up?!?!?! That is brutal. Is this the common experience?

 

[NJ_MachE]

Roughly 10 days just waiting to get picked up?!?!?! That is brutal. Is this the common experience?

I thought it might be an outlier, but I'm at Day 8 in Newark... Now matching the amount of time the car spent in KC

 

[Blue highway]

Thanks for sharing this.

Supply Chain and Logistics are a disaster in 2022 but a ~month in transit, seems like a really long time to me.

 

[ryley19]

I thought it might be an outlier, but I'm at Day 8 in Newark... Now matching the amount of time the car spent in KC

@NJ_MachE I almost put your name in my last response because it seemed like a long time since you provided an update. Was hoping you had a better experience.

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