Having Trouble Finding Dealer to do Warranty Windshield/Roof Reseal

[Fixbear]

Make sure the dealer you are talking to has a body/collision shop

Was given an enterprise rental no questions asked too


Total number of Ford dealers vs EF certified Ford dealers bears this out, IMHO. Some folks just don't want to accept change

I to had to go to two dealers. The first one has a body shop and is EV certified. But did not want to do it. Politely asked if we could take it to the sale dealer. After calling several times, and not getting return calls from the Body shop, Then calling the sales rep. Call returned and booked and waiting a month, we took it in for a three-day period (winter, outside glass company, and cure time). They had guaranteed a loaner, but on arrival, they said they didn't have any. Went out to the showroom and talked to the saleswomen that we had delt with. We then drove home with a loaner. Different managers in different Departments view things differently. Especially the Body shop. And some times they don't get along. This recall involved 4 different entities working together. Heard recently that the 15 year Body shop manager is now gone. High tech is changing the demands of the field.

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[Giselle]

Good afternoon. Would you please send over a private message with your VIN and preferred dealer name/location so I can look into this concern on my end? Thank you!

I would really appreciate your help!! Where do I send a private message?

 

[J5hort]

Arrrrg!
Was previously working with a contact at 24 Ford of Easton to do my recall, substitute transportation and 10K checkup. Now that I am at 10K miles I decided to call/schedule.... and my contact was no longer employed there!

Waited on hold for about 1/2 hour only to hear from new contact that said they cannot do the work and body shop is 2 months out. So much for consistent practices. Now restarting the search for a dealer that can do the work. There must be a better way...

 

[Giselle]

Good afternoon. Would you please send over a private message with your VIN and preferred dealer name/location so I can look into this concern on my end? Thank you!

2nd Request: How do I sent you a private message? I'd appreciate any help you can provide.

 

[MaineSailor]

Good afternoon. Would you please send over a private message with your VIN and preferred dealer name/location so I can look into this concern on my end? Thank you!

Giselle,

You left click on the words "Ford Motor Company" below the Ford logo in the left pane, then scroll down on the screen that will pop up and left click on the "Start Conversation" box. Good Luck!

 

[MaineSailor]

This whole windshield/pano roof recall is a nightmare! Rowe Ford in Westbrook, Maine had my car for over a week, they had problems with their "usual" glass guy, then had to try to get another glass company into their shop to do the work. I finally gave up, went and got my car back. I have an appointment at another Ford dealer with an in-house body shop (Yankee Ford in South Portland, Maine). I'm driving 45 minutes to get to either of these places. The service dept at Yankee told me today that a lot of glass companies are nervous about doing this work, and will not take these jobs on. Hopefully, their glass outfit will come through!

 

[Giselle]

Giselle,

You left click on the words "Ford Motor Company" below the Ford logo in the left pane, then scroll down on the screen that will pop up and left click on the "Start Conversation" box. Good Luck!

Thank you, I appreciate your guidance!!! My Mach E is my first Ford, I love it but trying to get the recall addressed is beyond frustrating.

 

[TOBG]

I to had to go to two dealers. The first one has a body shop and is EV certified. But did not want to do it. Politely asked if we could take it to the sale dealer. After calling several times, and not getting return calls from the Body shop, Then calling the sales rep. Call returned and booked and waiting a month, we took it in for a three-day period (winter, outside glass company, and cure time). They had guaranteed a loaner, but on arrival, they said they didn't have any. Went out to the showroom and talked to the saleswomen that we had delt with. We then drove home with a loaner. Different managers in different Departments view things differently. Especially the Body shop. And some times they don't get along. This recall involved 4 different entities working together. Heard recently that the 15 year Body shop manager is now gone. High tech is changing the demands of the field.

I had a similar ordeal. My dealer kept putting it off with buzz words like "working with glass company" takes 2-3 week to order the parts. After two months of this nonsense I switched dealers and they have me scheduled the second week of July. The only reason for the delay was due to short week of July 4th. So although I didn't buy the car from them they have been very accommodating.

 

[J5hort]

Quick update on my recall. I was able to get my recall done, along with a few other updates and the 10K inspection w/ tire rotation done this past week.

Recalls addressed included:
22S41 - Main HV Contracor tor Welding
22C22 - Windshield Reseal
21P22 - Software Calibration

Seems a shame that all my local dealers would not do this and I had to travel to the next state (RI) to get it done.

That said, any MA Mach-e owners needing this recall should consider making a trip to Tasca in Cranston, RI. Not only do I appreciate the rich heritage of the location (if you are any kind of Ford fan you will know what I mean), but the attention to service is excellent. I highly recommend. The recall was done in a day or so and there is a rental department onsite. Kudos to Jess, Eric and Brenda for taking care of me and my Mach-e.

 

[Giselle]

UPDATE July 11, service scheduled for August 11! Hopefully it works out. When the dealer in Portland called me, I asked if they'd have a rental or loaner for me to use. They said they'd call back to let me know, I asked when, they wouldn't/couldn't tell me. My fear was that they'd call a day or two before my scheduled service date and I would hear, "Oh, you need a loaner?" We'll need to reschedule", yet again! I called Ford Customer Care again, they called the dealer and stayed on the phone while the dealer agreed to order a rental for me. I need to drive to Portland, over an hour away, drop my car off, the dealer will take me to pick up a rental. No information was offered about how long it would take so I asked, they said it would be 3-5 days. Is it the pandemic, are dealers just as frustrated as owners about this recall, is my frustration coming through in my voice? Why has it been so arduous to get this scheduled, get answers, get full service? The recall isn't done yet but I'm hopeful.....

 

[J5hort]

UPDATE July 11, service scheduled for August 11! Hopefully it works out. When the dealer in Portland called me, I asked if they'd have a rental or loaner for me to use. They said they'd call back to let me know, I asked when, they wouldn't/couldn't tell me. My fear was that they'd call a day or two before my scheduled service date and I would hear, "Oh, you need a loaner?" We'll need to reschedule", yet again! I called Ford Customer Care again, they called the dealer and stayed on the phone while the dealer agreed to order a rental for me. I need to drive to Portland, over an hour away, drop my car off, the dealer will take me to pick up a rental. No information was offered about how long it would take so I asked, they said it would be 3-5 days. Is it the pandemic, are dealers just as frustrated as owners about this recall, is my frustration coming through in my voice? Why has it been so arduous to get this scheduled, get answers, get full service? The recall isn't done yet but I'm hopeful.....

As mentioned before... to some of the members closer to Ford. Consideration for something like glass replacement and substitute transportation to utilize and existing model of mobile repair for the glass that would ultimately make the need for finding a dealer willing to perform recall, supply a car, schedule a time for it all to work, unnecessary. This new model will likely challenge existing "dealers". Just seems like a better option for the customer. Just schedule a time with a glass replacement company when car is at home or work and do the repair. I actually have a crack in my windshield and even though I just had the windshield resealed via the recall, I need to have Safelite come out and fill the crack. So, I get to experience both methods.

 

[GoGoGadgetMachE]

As mentioned before... to some of the members closer to Ford. Consideration for something like glass replacement and substitute transportation to utilize and existing model of mobile repair for the glass that would ultimately make the need for finding a dealer willing to perform recall, supply a car, schedule a time for it all to work, unnecessary. This new model will likely challenge existing "dealers". Just seems like a better option for the customer. Just schedule a time with a glass replacement company when car is at home or work and do the repair. I actually have a crack in my windshield and even though I just had the windshield resealed via the recall, I need to have Safelite come out and fill the crack. So, I get to experience both methods.

yeah, it's fair that this has not really been a great situation. I know my recall took a long time to get scheduled, then a long time (literally weeks) to be done from when I dropped the vehicle off, which was not at all what I was expecting.

it turns out the work is more complicated than I realized, based on what some other members have posted around the instructions and the outcomes, but that wasn't well communicated at all.

Does someone like Safelite do panorama glass work as well? I don't know. Since the recall does both roof and windshield, if only windshield could be done, that wouldn't necessarily improve things in the big picture, although I guess "half bad" is better than "all bad". ?

 

[J5hort]

yeah, it's fair that this has not really been a great situation. I know my recall took a long time to get scheduled, then a long time (literally weeks) to be done from when I dropped the vehicle off, which was not at all what I was expecting.

it turns out the work is more complicated than I realized, based on what some other members have posted around the instructions and the outcomes, but that wasn't well communicated at all.

Does someone like Safelite do panorama glass work as well? I don't know. Since the recall does both roof and windshield, if only windshield could be done, that wouldn't necessarily improve things in the big picture, although I guess "half bad" is better than "all bad". ?

I have a Select, so no glass roof. There are calibrations that need to be done on windshield replacements due to the cameras, sensors, etc for some vehicles...but I'm pretty sure that the mobile glass companies handle that as well.

 

[GoGoGadgetMachE]

I have a Select, so no glass roof. There are calibrations that need to be done on windshield replacements due to the cameras, sensors, etc for some vehicles...but I'm pretty sure that the mobile glass companies handle that as well.

ah good point on the roof. I regularly forget it's not glass for everyone.

Some members have reported their dealer just outsources the glass work anyway... so yeah, your proposal of "cutting out the middleman" makes even more sense at that point.

 

[JohnSernyk]

I had been trying to get a dealer to take care of the windshield removal and reseal and the panoramic roof reseal recalls on my 2021 Mustang Mach E first edition since I first was notified of the recall. We were living in Indiana at the time. I kept getting the run around by the dealership who had delivered my Mach E that they couldn't get it scheduled, it was so complex to organize, they wouldn't return my calls, the service agent kept changing, etc. I was so fed up with that dealership that I tried a second dealership in the area but they never followed up at all.

We moved to SW Missouri in July 2023 and in December I worked with the closest Ford dealer in Joplin (they were extremely responsive and great to deal with) and they got it scheduled for December 18, 2023. It was supposed to take 2-3 days but when the auto glass repair firm was removing the windshield, they broke the windshield. I was worried that might happen as windshields are usually attached very well and I can imagine are very difficult to remove intact. The dealership had to order a replacement and it took a couple of weeks for them to receive the new windshield. It's a unique windshield and had to be ordered directly from Ford. After it arrived it was installed very promptly and they completed the panoramic roof reseal. From the time of receipt of the replacement windshield it took them only a couple of days to complete the work. I picked my Mach E up on January 13. The dealership provided me free use of a loaner Mustang Mach E from December 18 through January 13 when they had possession of my Mach E to do the recalls.

They did VERY nice work. What a difference a truly responsive dealership made in getting these recalls done. It did take a bit longer that anticipated but that was because the old windshield broke when it was being removed and they had to order a new windshield.

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