Really MME is so bad or something wrong with Forum?

[Volfan615]

I originally purchased a 2022 Premium AWD in May and liked it so much, I traded for a GTPE last month. Sure it has it's quirks and all but I would still do it again. The biggest issue for me is waiting on the HVJB to go cause I know it eventually will. Ford should just start replacing them starting with the GTs and then working their way down.

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[HSVMWCS]

I'm venting on this forum, admittedly a bit too often, about the purchase/delivery experience. I am at the home stretch of taking delivery and every added delay is harder to take! It's difficult to remain excited after a string of broken expectations, and now I'm just frustrated.

But I am going through that because I want the vehicle. I'm hopeful that it won't be a lemon and it will drive as great as a lot of the reviews say. I'm very excited to be an EV owner, and this is still my EV of choice.

MME has some unresolved battery issues. Previously I read it somewhere else on this forum that only 0.5% of MME had that issue, so it is generally reliable, which I agree. However, when someone criticized those who launched two class action lawsuits against Ford were greedy, I disagreed...... bacause I am one of those 0.5%. My MME has been out-of-service for more than a month. My local stealership said the last MME they repaired with the same battery issue took several months. Even so, no loaner car would be provided.

I have no idea about the wait time for my MME to get repaired. While it only has 8K mileage, the decline of its resale value shall not be my responsibility. All I can say is..... Good luck with your MME!! Wish I were one of those 99.5% of MME owners

 

[TGIF]

It’s a forum. It attracts people with problems snd issues,. It makes things seem worse than they are. Nothing more than that.

I’ve had my Premium AWD ER for 17 months. Not a single problem. But that would make for a boring forum.

No real issues in 5 months of ownership. It can be hard to decide if an action is a feature or a bug, though. It’s got complicated software so, for instance, is the pony projection not appearing because of a bug or because Im not interacting correctly? Answer: it’s the latter. I can disagree with Ford‘s decision to set it up that way but it can generate a thread or more on a projection problem. BTW, I was quite satisfied with my dealership experience.

 

[CB1234]

Remember that when people have a problem with a car, they search out answers online and then end up on a forum. So it makes sense that issues will show up more than simple "I love my car" postings.

I tried an experiment and googled "Honda Odyssey forum". Hondas are well built, reliable cars (I've owned multiple in my life). The first site I found, I went to the "2018+ Forum" page, and on the first page, I saw:

"Damn BMS"
"2019 Odyssey Idle Engine car freeze"
"Window seals"
"The person I call cannot hear me."
"22 EX with an odd engine whine"
"2018 Honda Odyssey not starting (sometimes)
"Issue Opening Passenger Side Front Door"
"Easy to fix 21 exl not keeping correct clock time"
"2022 Odyssey rumbling / vibration at idle when A/C on"
"Tapping Noise Front Wheel Well Area"
"Knocking noise front passenger tier (after new tires installed)
"Oh no! My brand-new 23 sport is already making a weird noise."

This isn't to pick on the Honda Odyssey (again, a fine car) - it's just to point out that people with problems about a car ask about them on forums. I suspect this will happen with any popular car forum - try it and report back!

And also, this isn't to discount issues with the Mach E - like every car in the world, it's not perfect and has some issues (although I do love mine overall). It's to demonstrate that "issues mentioned in a web forum" is not a reliable way to determine how good a car is.

 

[ktn]

Overall I have been very happy with my car.
except for some things that are real

1: terrible bounciness
2: real funky PAAK- if you don’t use PAAK then eliminate this as a problem
3: biggest issue is the HVBJB that will fail , we just don’t know when

there have been a few software glitches that are not major but this forum has been a wealth of knowledge and one of the best I have ever seen.

people have been available to help out above and beyond the call of duty.

Exact same issues for me too.

 

[RickMachE]

MME has some unresolved battery issues. Previously I read it somewhere else on this forum that only 0.5% of MME had that issue, so it is generally reliable, which I agree. However, when someone criticized those who launched two class action lawsuits against Ford were greedy, I disagreed...... bacause I am one of those 0.5%. My MME has been out-of-service for more than a month. My local stealership said the last MME they repaired with the same battery issue took several months. Even so, no loaner car would be provided.

I have no idea about the wait time for my MME to get repaired. While it only has 8K mileage, the decline of its resale value shall not be my responsibility. All I can say is..... Good luck with your MME!! Wish I were one of those 99.5% of MME owners

Have you contacted Ford's BEV team?

If the HVBJB failed, they should be all over this.

 

[jeffdawgfan]

MME from 4/2021. No issues or problems yet at 22K miles except for an annoying left rear door rattle that no one can seem to locate. Gonna have to do it myself as the dealer can not "replicate" issue.

 

[HSVMWCS]

Have you contacted Ford's BEV team?

If the HVBJB failed, they should be all over this.

I contacted Ford's customer relations (CR) in mid-August. Sadly, the local stealership still decided to provide sub-par services and no loaner car. After Ford's CR specialist escalated my case, local stealership seemed more responsive and promised a loaner car in late October.

I have not contacted Ford's BEV team specifically yet, because I assumed Ford's CR knows what they are doing. How can I contact Ford's BEV team?

 

[TheSteelRider]

MME from 4/2021. No issues or problems yet at 22K miles except for an annoying left rear door rattle that no one can seem to locate. Gonna have to do it myself as the dealer can not "replicate" issue.

I corrected the emphasis in your post.

 

[RickMachE]

I contacted Ford's customer relations (CR) in mid-August. Sadly, the local stealership still decided to provide sub-par services and no loaner car. After Ford's CR specialist escalated my case, local stealership seemed more responsive and promised a loaner car in late October.

I have not contacted Ford's BEV team specifically yet, because I assumed Ford's CR knows what they are doing. How can I contact Ford's BEV team?

Call Ford and say "I would like to be connected to the BEV team".

You should have a loaner. And, Ford should make reimburse you for payments.

 

[Fixbear]

MME has some unresolved battery issues. Previously I read it somewhere else on this forum that only 0.5% of MME had that issue, so it is generally reliable, which I agree. However, when someone criticized those who launched two class action lawsuits against Ford were greedy, I disagreed...... bacause I am one of those 0.5%. My MME has been out-of-service for more than a month. My local stealership said the last MME they repaired with the same battery issue took several months. Even so, no loaner car would be provided.

I have no idea about the wait time for my MME to get repaired. While it only has 8K mileage, the decline of its resale value shall not be my responsibility. All I can say is..... Good luck with your MME!! Wish I were one of those 99.5% of MME owners

I'm really sad for you that you have a bad dealer experience. It seems why Farley is changing the dealership model as best he can within the franchisee agreements. It may take a while for us to see dealer satisfaction to improve, but I believe we will see it. I've watched it happen before. It seems to go up and down with how much hands-on Ford applies to them.

 

[Murse-In-Airy]

I’d say it isn’t a bad car. It’s this forum as representative of several issues, most of which have been pointed out above. It I’ll add my voice anyway.

1. for most of us, this is a first electric car. There’s lots to learn (huge amount) so we found a place to ask questions… many of which look like a complaint due to a lack of understanding on the question askers part.

2. It’s a first year model. So it has quirks, in addition to electric vehicle differences. More people complaining about things / asking questions.

3. Software is hard. People expect things to work as advertised and they don’t. FordPass doesn’t sync well with the car, the numbers shown in FordPass may not be realistic. Charge settings placed in FordPass may not sync with the car. GPS may misread things. Most of this never mattered in our past cars, so we show up here to ask about it / complain.

4. There are a couple problems, for which TSBs have been forthcoming and fixed made. 18 months ago we had wind noise and driver’s doors that wouldn’t open without opening another door first. These were identified, in large part due to conversations here, and subsequently fixed.

5. I think our community inflates small issues due to high expectations. It’s an expensive car and people want Luxury car perfection. The B&O sound system doesn’t sound like I want it to. Is that a car problem? Or is that a me problem? I asked. If this was a $20K Corolla I wouldn’t have even asked. So I think our higher expectations result in more mundane concerns looking like “complaints.”

6.There’s a lot of new tech. Does blue cruise hanging to the left side of the lane indicate a big? A problem? A fault? Or just something some of us don’t like? So more complaints / questions over things that may be working as designed but some don’t like.

7. Lastly, nobody has ever been drawn to a car forum by googling “my car is awesome and I want to find a community of other people who own this car that I can tell about my car.” People find the forum by googling “Mach-E drivers door not opening,” or Mach-E not charging at EV-Go.” “Mach-E radio poor sound?” So most forum traffic are people looking up their concerns or questions.

We are a good resource to help you sort your issues, but most all of them are minor inconveniences or misunderstandings. Can’t wait for all the “my range disappeared” threads that will start any moment now. I have made a few threads celebrating my cars, and I’ve gotten help with a couple issues. Currently driving around with a damaged HVBJB but thanks to this forum I knew exactly what to do to start the process of getting it replaced.

 

[shelnian]

I believe the HVBJB issue has been corrected for all MMEs manufactured after 5/24/2022. The HVB contactors, in the HVBJB, were rated for the use but about 1/8 of a percent (about one in a thousand) had a defect that causes them to fail during high current events such as wide open throttle and DC fast charging. Ford worked with the manufacturer to correct this issue, so I'm confident that my MME's HVBJB, manufactured after 5/24/2022, won't fail. Ford issued a software update that detects a failing contactor and notifies the owner before it fails so the owner can get it to the dealer for repair. It doesn't make economic sense for Ford to replace all HVBJBs with such a low failure rate.

 

[HSVMWCS]

I'm really sad for you that you have a bad dealer experience. It seems why Farley is changing the dealership model as best he can within the franchisee agreements. It may take a while for us to see dealer satisfaction to improve, but I believe we will see it. I've watched it happen before. It seems to go up and down with how much hands-on Ford applies to them.

Previously when I had my windshield/roof recalled, my local stealership refused to provide a loaner already. Therefore, I contacted Ford's customer relationship for help. Instead of contacting me to schedule an appointment, the local stealership called to notify me that an appointment had been made at 7:00-7:15 am on March 23. If I showed up late, even for one minute, I would lose my loaner car, go back to the very last of the queue, and wait for another 3-5 months.

I naively thought my local stealership would have learned from this incident. Obviously I was wrong. They still refused to provide a loaner car in mid-August, knowing my HVBJB issue would take a few months to repair.

I drove a Fusion Hybrid for 8 years and then got an MME in 2021. I am done with Ford from now on...... 95% because of the local stealership.

Bye, Ford~~~

 

[AllenXS]

I’ve had issues with mine. Got into the HVBJB club and the stick on OTA 1.71.
The local dealership worked hard through all the issues and it’s working great.
It’s fun. In 20 years it may seem as old and rudimentary as we all drive way better models, but for now this is great, warts and all.

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