Every night, I get an "alarm triggered" message on my Fordpass app

[jchen14]

Every night, I get an "alarm triggered" message on my Fordpass app. The message shows that the alarm went off because a door(s) opened. I go to check on my Mach E, but the car is perfectly fine. The car's flashers are on for the duration and will shut off on its own eventually. Sometimes I will get the error message multiple times. Is anyone else having this issue?

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[Mach-Lee]

Update the door modules, that will fix it.

 

[jchen14]

Update the door modules, that will fix it.

Do I take it to my dealer for that?

 

[Mach-Lee]

Do I take it to my dealer for that?

Yes, there's no TSB yet but they can call the hotline about it. It only takes about 20 minutes to update them.

 

[jchen14]

Yes, there's no TSB yet but they can call the hotline about it. It only takes about 20 minutes to update them.

Thanks a lot. I will call my Ford dealer sometime this week and ask them about it.

 

[Ford Motor Company]

Every night, I get an "alarm triggered" message on my Fordpass app. The message shows that the alarm went off because a door(s) opened. I go to check on my Mach E, but the car is perfectly fine. The car's flashers are on for the duration and will shut off on its own eventually. Sometimes I will get the error message multiple times. Is anyone else having this issue?

Hi there. This alarm concern doesn’t sound like something we want you to experience with your Mach-E. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd be happy to look into how I can assist you on my end.

 

[RKEV]

Every night, I get an "alarm triggered" message on my Fordpass app. The message shows that the alarm went off because a door(s) opened. I go to check on my Mach E, but the car is perfectly fine. The car's flashers are on for the duration and will shut off on its own eventually. Sometimes I will get the error message multiple times. Is anyone else having this issue?

I have had a random alarm issue for over month. The alarm triggers at night, and sometimes multiple times a night, and the Ford Pass app claims there was an unathorized entry, which did not happen.

I took the car to my Ford dealer and they said they were unable to replicate the issue, but Ford had them replace the alarm sensors, which I did not think was the issue. My car was with the dealer for over a week.
Sure enough, after picking up the car, the random alarm issue has happened several more times, although not as often. Seems like a software bug to me, but what do I know?

 

[mach2]

I have this exact same problem. This is my second MachE and my first one was problem free. I purchased mine a week and a half ago and after owning for 2 days, it has started to have the alarm go off every single night. Almost always between 4 AM and 6 AM. Really ridiculous and annoying. It scared the crap out of me because I parked in a city the 3rd night I owned it (first time this happened) and woke up and looked at my for pass which told me my car had been broken in to at 5 AM (an hour before). Threw on clothes and ran to the parking garage from the hotel at 6AM only to find the car sitting there fine. Thought it was a fluke until it went off again in a parking lot at a mall later that day. Now every night it goes off...

 

[Anthony]

I also am experiences this problem. It just started after the New Year. Happened once mid-day. And now it's gone off 4 times in the last 24 hours. (1/3 10:29 pm, 1/4 2:21 am, 1/4 4:45 am, 1/4 9:32 am). The official message on my FordPass app is "...security system has detected door opened and triggered the alarm at..."

 

[mach2]

I was told by ford that I need to take it to a dealer to have it fixed. I do not plan to do that since it appears to be a widespread software issue. What do others think? To keep it from happening, I have left car unlocked last two nights and haven't had the issue. Not a great solution if I have to park anyplace other than my garage

 

[Maquis]

I was told by ford that I need to take it to a dealer to have it fixed. I do not plan to do that since it appears to be a widespread software issue. What do others think? To keep it from happening, I have left car unlocked last two nights and haven't had the issue. Not a great solution if I have to park anyplace other than my garage

See posts 2 & 4.

 

[jchen14]

I called my dealer today. The service guy told me that my cad had a lot of “errors” on his end. He recommended that I bring it in next week although it could take severe days to fix if there are no parts available? I have had issues with my car’s modem not communicating with Ford rendering my FordPass app unable to get any vehicle updates. Also, a handful of other software bugs.

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