Update for Frunk System Fault: 30 hours at the dealer and not complete

[DavidJ]

My car started flashing a message: "Frunk System Fault - Service Required." The frunk works (manually), but I brought it in for service first thing yesterday. The dealer says that the car needed an update and that the update is not complete. Does anyone understand what could be happening here. They could have downloaded the software for a mission to Mars in 30 hours. I'm wondering if my car is stuck in a do-loop at Ford and the update will "never" finish. The dealer says that some updates take 30 minutes and some take "forever." Does anyone understand this? Is there any way to contact Ford to get someone to check on whether the update is going through? I'm baffled and frustrated.

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[generaltso]

This may not be your issue, but you get that fault if the BCM is updated without also updating the GFM. If that's the issue, it takes about 5 minutes to fix.

 

[DavidJ]

30 hours plugged into the update system -- so far. And the dealer doesn't get any indication of the time remaining.

 

[grinder]

They may want to try a different cable. I think others mentioned the cable can be flaky. Good luck!

 

[Neil4Real]

Lol, this is just dealer speak. Your car is sitting there and they haven't done anything yet and are yanking your chain.

 

[hybrid2bev]

Lol, this is just dealer speak. Your car is sitting there and they haven't done anything yet and are yanking your chain.

+1
Every time I take my car in to the dealer my car sits there for at least 4 days before they even start working on it.

But at least the EV tech there always updates every module even if I didn't present an issue.

 

[DavidJ]

Finally done after 33 hours. It was simple, they did the following: "Check TSB SSM, Found TSB 22-2446. Found NEC to reprogram GWM and APIM twice each, after program received DTC U0100 and U0293 in GFM, performed software update on GFM, Clear Codes received STC U101E and stop safely now. Performed SOBDMC calibration. Clear codes and road tested."

I understand the last two words.

Perhaps it has never occurred to anyone at Ford Motor Company that some of their customer might not know all these acronyms and codes, and might be reasonably intelligent people who are interested in knowing what was done to heir vehicles. Or perhaps Ford Motor Company has some objection to communicating intelligibly to its customers.

Come on now.

 

[BMT1071]

Finally done after 33 hours. It was simple, they did the following: "Check TSB SSM, Found TSB 22-2446. Found NEC to reprogram GWM and APIM twice each, after program received DTC U0100 and U0293 in GFM, performed software update on GFM, Clear Codes received STC U101E and stop safely now. Performed SOBDMC calibration. Clear codes and road tested."

I understand the last two words.

Perhaps it has never occurred to anyone at Ford Motor Company that some of their customer might not know all these acronyms and codes, and might be reasonably intelligent people who are interested in knowing what was done to heir vehicles. Or perhaps Ford Motor Company has some objection to communicating intelligibly to its customers.

Come on now.

Warranty RO write ups are not written for the customer, they are written for the manufacturer. That being said, the dealer should have explained to you in greater detail if that is what you wanted. Most customers couldn't care less as long as it was free and their concerns were addressed.

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