Lets give a shout out to the GOOD dealers

[AngryMan]

I was just on another thread and some of the owners were saying we should name the dealers that did us right instead of just slamming the bad ones .
So post the names of the dealers where you had a positive experience so other members who may live near you can take the recommendation under consideration.
It might be a good idea to post the issue that the dealer took care of for you so if its a big repair (HVBJB or windshield recall ) the rest of us can pick and choose which dealer might be better to address the issue

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[AngryMan]

Putting your state first thing might make it easier for us to skip the areas instead of going through each post .
Ok Ill start us off ......


OHIO
Liberty Ford Southwest in Parma Ohio
My OTAs weren't coming through . They got me in quickly and updated some things and the updates started to flow again

 

[Flint302]

New Jersey

Ahhhhh....none.

 

[thekat03]

Maine
Casco Bay Ford in Yarmouth

I've only had my CR1 just over 4 months and 12,000 miles, so can more comment on the shopping experience (no pressure, no ADMs, they offered all Ford bonus cash incentives available without prompting, and they managed to sell other MMEs but not mine for a month and a half until I could claim it), but the first 10,000 mile service was free, quick, and easy. Also, they sent staff with an F150 Lightning and an E-transit van to a Drive Electric Week event in 2022, to educate and offer demo rides, which is why I bought my car from them instead of one of the nearby dealerships.

 

[Mauser]

Calgary, AB - Canada
Had a fantastic experience with Cam Clark Ford after the good 'ol Bait and Swtich from Northstar

 

[MABachE131]

SW Ohio
Lebanon Ford in Lebanon, Ohio between Cincinnati and Dayton.
Always been great from sales to service.

 

[Womps]

Lacombe Ford in Lacombe Alberta. No high pressure sales. Stopped there to make an appointment for o.t.a. update that Ford sent me a letter about. They took the vehicle in immediately and 30 minutes later it was done.

 

[kdonnel]

New Jersey

Ahhhhh....none.

Unless someone chimes in with a good one in Georgia I have to also say

Georgia

Ahhhhh....none.

 

[MachLovin]

Walnut Creek Ford! No Mark-ups, everything sold at MSRP. Great customer service too!

 

[RKinWA]

In my area Pierre Ford in Lynnwood. Bought a Lincoln MKZ and 2 MMEs from them, no high pressure, they took care of me. Took vehicle in twice, once to check stuck OTA updates, they checked everything, gave me screenshots via text explaining everything, second time was impromptu. I stopped in without an appointment asking if they could check the undercarriage as I had scraped it, they got me right in, checked it out, I was out in less than an hour.

 

[jznd400]

Washington State

Autonation Ford in Bellevue (Seattle area)
Ordered online and took delivery there, gave me a trade in value on my Tesla Model 3 that was higher than any online buyer (and higher than I paid for the car originally). Got my HVBJB replacement done within 10 days when other dealers were taking a month or more, other service items done within a day.

 

[MachEMaster]

Chilliwack Ford, British Columbia, Canada.

Top notch Ford Dealer. $500 under MSRP for Canadian Veteran. Lots of stock in MME and Lightning!

 

[ebeponyan]

In my area Pierre Ford in Lynnwood. Bought a Lincoln MKZ and 2 MMEs from them, no high pressure, they took care of me. Took vehicle in twice, once to check stuck OTA updates, they checked everything, gave me screenshots via text explaining everything, second time was impromptu. I stopped in without an appointment asking if they could check the undercarriage as I had scraped it, they got me right in, checked it out, I was out in less than an hour.

Woh, my experience has been pretty meh. They reach the right resolution eventually and have been reasonably honest, which I suppose puts them above most of the competition, but I haven't seen nearly that level of communication or turnaround there. What's your secret?

 

[minders]

@kdonnel I have one!

Georgia
Mike Fitzpatrick Ford, Newnan, GA (30-ish mins south of Atlanta airport)

These guys are the unicorn of dealerships. No upsells, no add-ons, no hidden fees/charges, no shenanigans, honored pricing, and no BS. ETA: Forgot to mention NO ADM, either!

Our sales guy, Jerry, was awesome. I made it VERY clear from the very first call I made that I would walk away if there were any games. We revisited that convo the day we picked up the MME. Said he's been doing this for 29 years and learned it was better to not jerk people around to get repeat business. I think the phrase he used was, "You can shear a sheep many times, but you can only slaughter them once." I had ordered a '23, but a month later he had an abandoned '22 order that would be an upgrade to my original order and offered it to me first. He texted me several times a week with updates on the shipping (before the new system came out) and build process without me having to ask. The dealership had no problem giving me a signed purchase agreement, honored X-plan, no ADM, didn't try to change any pricing at all, and even honored my request to NOT wash/detail it or put their logo on it anywhere.

We spent longer in the finance office waiting for the dot matrix printer to do its thing than it took to go through the paperwork. Brought our own financing and they were super cool about it. Finance guy said he had to ask if we wanted something (I forget what now - tire protection, maybe?) and wasn't pushy at all, we said no and he closed the book. He even apologized for having to ask.

Best dealership experience in my 46 years on Earth. Even though we had to go into the dealership in person for the MME, it was even better than the Tesla 'experience' when hubby bought his online. I never thought I'd be able to write a positive review for a car dealership, but here we are. ?

 

[RKinWA]

Woh, my experience has been pretty meh. They reach the right resolution eventually and have been reasonably honest, which I suppose puts them above most of the competition, but I haven't seen nearly that level of communication or turnaround there. What's your secret?

Probably buying 2 MMEs within 3 months ?

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