Brake / Rotors factory warranty

[flapjake314]

I'm at the dealer, 16k miles on my 2021, they say rear pad and rotor need to be replaced but it's not covered under 3Y/36K factory warranty. I do have the extended warranty so it's covered under that with $100 deductible.

I asked why it's not under the original factory they said brakes were only covered for 12k miles there, showed me the system is spitting out the part number not covered.

I can't find details of the factory warranty anywhere, any help?

---edit/update---

• they clarified that the pads are what are worn out, 1.5mm (i didn't not verify myself). and it was only the rear
• i'm at 16k miles, when i google brake pad replacement google says 10-20k mile. i'm in nyc area heavy braking is the norm (non stop people cutting in front of me, i tell my wife i can get a free car from other drivers' insurance companies any day i so choose)
• i asked whether there is any issue with the rotor they said no, but "for warranty requirements" the practice is to always replace both the pad and the rotor at the same time
• service advisor originally said $100 deductible on my warranty but the part number was 2200, that looks like the pad which i later told him should be under covered under maintenance. he said what's the difference the rotor will still create a deductible, i said rotor should be under factory or extended warranty. he didn't confirm before i left
• i do not use 1 pedal

---final update---

just as a final conclusion on the topic, dealer did the brake pads under my maintenance plan and the rotors under factory warranty (no deductible). it would have been covered under extended warranty as well but with the deductible. so all-in-all i paid nothing because i had the coverage plans.

i did asked again whether they could just machine it, rep said no against ford's warranty policy and that a few months ago ford actually forced the dealership to remove their lathe from the premise because they are never supposed to machine anything ever. -shrug- i was a bit shocked to hear that

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[RickMachE]

It's in FordPass, as is the manual. Service, Warranty. Brake pads/linings are covered to 12 months / 18,000 miles. So you've exceed the time, not the miles, and they aren't covered.

 

[flapjake314]

It's in FordPass, as is the manual. Service, Warranty. Brake pads/linings are covered to 12 months / 18,000 miles. So you've exceed the time, not the miles, and they aren't covered.

i see i guess the confusion is he said both the pad and the rotor, maybe only the pad wasn't covered and the rotors were then. i understand about the pads

i also have the extended service plan but i guess the pads aren't covered there either?

 

[EMachE]

Seems odd to need brakes with so little kms.

 

[flapjake314]

Seems odd to need brakes with so little kms.

unfortunately i know little about cars so they could just be screwing me, but i also live in nyc so brakes are more used than the accelerator

 

[EMachE]

Wasn’t there a TSB about poor brake pads on early cars

 

[flapjake314]

i just looked and brake pads are listed under the maintenance plan...

 

[generaltso]

Wasn’t there a TSB about poor brake pads on early cars

Yes.

 

[RickMachE]

You'd have to read what's covered under that, it's online al

i just looked and brake pads are listed under the maintenance plan...

Did you buy the MAINTENANCE plan, or the EXTENDED WARRANTY?

Pads are not covered under the extended warranty. If they wear out, that's maintenance, not warranty. Disc rotors are also not covered. Expressly stated.

Sounds like you might want to read your coverage when you get home.

 

[flapjake314]

You'd have to read what's covered under that, it's online al

Did you buy the MAINTENANCE plan, or the EXTENDED WARRANTY?

Pads are not covered under the extended warranty. If they wear out, that's maintenance, not warranty. Disc rotors are also not covered. Expressly stated.

Sounds like you might want to read your coverage when you get home.

yeah i have both. (actually all 3). maintenance, extended warranty, and the factory warranty is still active.

i think the factory warranty should cover the rotors (i didn't see this as an exclusion in the documents, but if you're saying it is i also believe you that i might be wrong) and the maintenance plan should cover the pads.

i agree i'm past the factory warranty on the pads, i frankly didn't know there was a warranty on the pads at all

they said 1.5mm left on the pads and that they always replace the rotor with the pad (never heard of that second one)

 

[RickMachE]

Well, hope you didn't buy those at the dealership, if so you made them very happy. Yes, maintenance plan covers the pads.

 

[VaporTrails]

I always replace rotors with pads. HOWEVER, I am accustomed to getting a lot of mileage before I need to do this. My Mazda CX-9 went 100k miles before the front brakes were replaced. I mean, 18,000 miles is better than Formula-1, but that is not great. You have to at least turn the rotors on a lathe to make them flat. The labor to do that is not free either. Rotors are designed to the lightest weight that will do the job with a reasonable margin.

 

[EMachE]

Unless the rotors are too rusty or warped they should be able to machine them.

 

[EMachE]

Seeing as I have 20k kms on my 21 I guess I should look at my rear brakes. I only use them for emergency braking or to clean the rotors. I know I have to replace the brake fluid in February(3 years).

 

[bshaw]

I'm at the dealer, 15k miles on my 2021, they say rear pad and brakes need to be replaced but it's not covered under 3Y/30K factory warranty. I do have the extended warranty so it's covered under that with $100 deductible.

I asked why it's not under the original factory they said brakes were only covered for 12k miles there, showed me the system is spitting out the part number not covered.

I can't find details of the factory warranty anywhere, any help?

Do you use 1-pedal driving?

Agreed with above that it's odd you need brakes after 15k miles.

You have a right to ask for all the parts they replace on your vehicle. Even if you don't take the old pads / rotors home with you, they have to show them to you and you could take a picture and post it to this forum.

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