My car was stuck on a charging cable.

[Turk]

During my vacation, I connected my Mach E to a public terminal whose trigger was defective.
Unfortunately, neither Ford customer service nor the terminal customer service could help me at 11:50 p.m. on December 25.
I had to continue my journey by Uber.
The terminal company unstucked my car two days later.
I had to pay for two Ubers and a car rental and gas to get my car back which was 90 miles away from my hotel.
Do you think I have any appeal against the charging company?

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[AKgrampy]

Sorry but I have no idea. Did you happen to attempt to use the manual release? Not sure if that would have worked or not or how big of a pain in the butt it is!

 

[Turk]

Sorry but I have no idea. Did you happen to attempt to use the manual release? Not sure if that would have worked or not or how big of a pain in the butt it is!

Yes i tried the manual release, and broke the cable !

 

[zvez]

During my vacation, I connected my Mach E to a public terminal whose trigger was defective.
Unfortunately, neither Ford customer service nor the terminal customer service could help me at 11:50 p.m. on December 25.
I had to continue my journey by Uber.
The terminal company unstucked my car two days later.
I had to pay for two Ubers and a car rental and gas to get my car back which was 90 miles away from my hotel.
Do you think I have any appeal against the charging company?

I'd bet the charging company has some wording in terms of service to get out from liability but I'd absolutely contact them anyway just to see.

 

[AKgrampy]

Yes i tried the manual release, and broke the cable !

Well that sucked but at least you tried to get out of the jam yourself!

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