The connected services comes and goes similar to past bugs. Today 1 hour on an interstate where I have used hands free before only had adaptive cruise. All toggles are on except the Ford Insure toggle.
I spent about hour on phone with Extended Care team and Customer Care BEV team. it was no progress, but I think Ford media team is quietly doing better job than we think. I just picked up my pony from dealer after 40,000 miles service and service advisor told me to expect call from him in about 25-30 days with information about reimbursement: "Angent from @Ford Motor Company contacted my dealer, reviewed my case and confirmed that Ford would reimburse dealer for my TSB"The amount of money one thinks they save by not going $0 deductible is spent on the first 2 trips to the dealer. Spend the hundred or two hundred so there isn't a deductible and take it in as many times as you'd like.
Thats what I paid when my car was at 26k.
Why wouldn't it. Yeah it's going to probably require a LOT of calls and social media call outs but Ford knows there was a OTA that did this. And they know they bricked a few (no one knows how many I'm sure) cars in the process. And until those cars start bitching about the unrepairable thing needed for this product to work they won't place any kind of priority on it. It's going to take more than 2 or 3 reports of this to gain any traction. If no one complains how would Ford ever know that these contestants actually want to use BC and didn't just stop using it after the OTA.
Before anyone pipes up about the car sending data back with errors etc, I can almost promise you theres maybe 1 or 2 lucky individuals (who are frantically looking for another job) responsible for glancing over this uploaded data. Until Ford starts devoting people to the software side of this no fix comes in a timely manner. Just look at all the charging issues we've sustained for over a year.
Take to X or Facebook, that's where non-owners are. Ford can't give two shits about owners which is kinda obvious, they already got your money, on all accounts.
This is absolutely wrong. If you'd said that NFLX broke my TV and then left me to pay for it, you'd be correct. The issue is not a component. It's software code sent by Ford that bricked my Bluecruise.
Sure, but in the example you gave I would expect Netflix to send another update to fix the faulty one.
You keep missing the point and it seems intentional. The fix was a TSB which required a visit to the dealer. There is no OTA fix nor any reimbursement for the lost subscription time I've paid for. You are repeatedly the sole person on this forum arguing a clearly indefensible position on the part of Ford. Do you work for the company?
seems reasonable to me. But timing matters. if the next OTA that fixes it is a few weeks... ok. If it is 18 months from now... no.
The member Mach1E has posted over 8,000 times since just March 5th - that's over 1,000 posts/week. I thought it was suspicious when they (and I think it's a they plural) kept defending Ford against this issue with straw man arguments. It turns out almost all Mach1E posts defend Ford against user complaints on this forum, or raise questions about competing EVs. Seems likely Mach1E isn't disclosing to the rest of us the true affiliation of their account. Is there a process for reporting this to the site admin?
You have stated yourself that the TSB doesn’t apply to your model year.
lol I have 8,000 posts since……. 2021.
Correction, you have 25 pages worth of posts since March 3rd, 90%+ of which defend Ford policies or raise questions about competing vehicles. Not exactly an average user of this board, and it's important that the 90% of the people who agree with my grievance and are wanting Ford to do something about it, see your minority opinion on this topic in context. Thanks.
Correcting a misstatement of facts. The TSB was written by Ford for MY22/23 but the dealer explicitly used the procedure in the TSB to fix my MY21, which is one of many MY21s experiencing the identical problem.
Yeah, I can see how understanding a strict warranty policy would be unpopular.
The refrigerator didn't break because the manufacturer pushed a buggy OTA.
