Seat cover started to peel off, Ford denies warranty

[wholesome]

I bought a used certified 2022 premium three months ago, and recently, my passenger seat cover started to peel off for some reason. I don't know why; this is the first time I've seen a car seat cover peel like this.

Currently, the car has about 15.5k miles, and it's still under the bumper-to-bumper warranty, so I went to the dealership today, they submitted a claim and took photos, but Ford denied the claim, saying that the seat was damaged because of a spill (?) or it was a result of damage from a sharp object.

There was no spill of anything, and there was no damage from any sharp objects whatsoever.

The dealership said they were surprised by the denial and suggested calling Ford directly.

I tried, but Ford's customer support said that they are not handling warranty claims over the phone and it should be done through a dealership, and since the dealership said the claim was denied, there is nothing they could do.

The dealership said it would cost 1k$ to change the cover on a seat.

Any advice on what I could do in this situation?

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[DugthePug Dad]

It’s a bummer that you are getting the runaround.

You could put seat covers on for a lot less money and just keep enjoying your MME.

I put these covers on mine when it was new. It’s just something I do in all my cars.

 

[Tampamike]

Look in your warranty book. There’s a procedure for appealing to the BBB.

I had a similar story with a cracked roof. The BBB process was easy, fairly quick and done all on-line and through email. Ford made me an offer on the repair that was reasonable and I accepted. The dealer honored the terms and it got fixed. Try it - nothing to lose.

 

[Neil4Real]

I’d ask your dealer to appeal it and fight for you that they agree it isn’t from a spill or object, further explaining it’s hard to tell from the picture, but they can confirm it is peeling, etc.

 

[Mach1E]

I bought a used certified 2022 premium three months ago, and recently, my passenger seat cover started to peel off for some reason. I don't know why; this is the first time I've seen a car seat cover peel like this.

Currently, the car has about 15.5k miles, and it's still under the bumper-to-bumper warranty, so I went to the dealership today, they submitted a claim and took photos, but Ford denied the claim, saying that the seat was damaged because of a spill (?) or it was a result of damage from a sharp object.

There was no spill of anything, and there was no damage from any sharp objects whatsoever.

The dealership said they were surprised by the denial and suggested calling Ford directly.

I tried, but Ford's customer support said that they are not handling warranty claims over the phone and it should be done through a dealership, and since the dealership said the claim was denied, there is nothing they could do.

The dealership said it would cost 1k$ to change the cover on a seat.

Any advice on what I could do in this situation?

You can try to fight it, but I’ll be really hard to prove that’s a factory defect and not just wear and tear.

Hard to tell from the picture, but to me it looks like something rubbing against it or something that might have been on your clothes that caused the damage. Since it’s used it could be something the prior owner did or spilled.

Either way, it’s not something that’s normally covered by the warranty, so you’d be asking for an exception.

Is this happening on any other seats or seats people don’t sit in as often? Or maybe some place on the seats you don’t normally touch?

If so that would be easier to prove defect as all the material was likely from the same supply and installed at the same time.

 

[Mr Beans]

It’s a bummer that you are getting the runaround.

You could put seat covers on for a lot less money and just keep enjoying your MME.

I put these covers on mine when it was new. It’s just something I do in all my cars.

Nice, what seat covers are these?

 

[DugthePug Dad]

Nice, what seat covers are these?

Amazon

 

[DugthePug Dad]

They look great in my Star White Metallic.

 

[jsteach]

I bought a used certified 2022 premium three months ago, and recently, my passenger seat cover started to peel off for some reason. I don't know why; this is the first time I've seen a car seat cover peel like this.

Currently, the car has about 15.5k miles, and it's still under the bumper-to-bumper warranty, so I went to the dealership today, they submitted a claim and took photos, but Ford denied the claim, saying that the seat was damaged because of a spill (?) or it was a result of damage from a sharp object.

There was no spill of anything, and there was no damage from any sharp objects whatsoever.

The dealership said they were surprised by the denial and suggested calling Ford directly.

I tried, but Ford's customer support said that they are not handling warranty claims over the phone and it should be done through a dealership, and since the dealership said the claim was denied, there is nothing they could do.

The dealership said it would cost 1k$ to change the cover on a seat.

Any advice on what I could do in this situation?

Something acidic etched the finish of the seat cover. This is a easy repair for a upholstery repair peep. Should cost between $100 - $150.00. Look on Yelp or call you local dealership and ask for the used car manager and find out who he is using for upholstery repair their used cars.

 

[ack154]

I mean, that does look like something I'd describe as "wear and tear" that would not typically be covered by a warranty. It sucks, but just because you can't think of the exact circumstance that caused it, doesn't mean it naturally did it on its own.

Now if some part of the seat had broken or come apart and that caused the stitching to pop or something, then I'd push the warranty harder. I definitely agree on trying to find an upholstery shop to do a repair on it though. You'd probably never see the difference.

 

[MillerPaints]

Amazon

How hard were the front seat covers to install? Just want to avoid a divorce with hubby.

 

[Vgkfan]

same question on ease of installation. I ordered the ones from ford but just could not get them on to my satisfaction.

 

[david_quick]

This is why I’d rather just have real leather seats. This pleather is not that different from the old vinyl.

 

[DugthePug Dad]

How hard were the front seat covers to install? Just want to avoid a divorce with hubby.

I took my MME to an auto upholstery company and got the covers installed.

So it was easy ????

 

[Ford Motor Company]

I bought a used certified 2022 premium three months ago, and recently, my passenger seat cover started to peel off for some reason. I don't know why; this is the first time I've seen a car seat cover peel like this.

Currently, the car has about 15.5k miles, and it's still under the bumper-to-bumper warranty, so I went to the dealership today, they submitted a claim and took photos, but Ford denied the claim, saying that the seat was damaged because of a spill (?) or it was a result of damage from a sharp object.

There was no spill of anything, and there was no damage from any sharp objects whatsoever.

The dealership said they were surprised by the denial and suggested calling Ford directly.

I tried, but Ford's customer support said that they are not handling warranty claims over the phone and it should be done through a dealership, and since the dealership said the claim was denied, there is nothing they could do.

The dealership said it would cost 1k$ to change the cover on a seat.

Any advice on what I could do in this situation?

Hi, there. I'd like to see if I can assist with your car seat concern. Can you send us a message with your VIN and estimated mileage so I can start looking into this on my end?

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