Fan noise near steering wheel when the car is off

[Mach-Lee]

So may need your advice. I called 2 of the dealers today (One who was supposed to see me yesterday and the other which is right around the corner) and they both told me that since there is no open recall for my car they cant do anything, I tried telling them there is a active TSB that not only falls in line with when my car was made but matches my issues exactly. They are letting me keep my appointments which both cant see me until next month but told me to not except to be able to get it fixed since that TSB "May not even apply to my vehicle".

Wow, they are just being noncommittal. You do not need to have a recall in order to get your car fixed. They should evaluate the TSB at the appointment and hopefully they find the TSB is the issue and update the software.

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[waternut13134]

Wow, they are just being noncommittal. You do not need to have a recall in order to get your car fixed. They should evaluate the TSB at the appointment and hopefully they find the TSB is the issue and update the software.

Oh wait it gets better! So I just called the BEV team thinking maybe they could call my dealer and explain to them whats going on. That was a MAJOR mistake! The rep I spoke to had absolutely ZERO idea what she was talking about. First of all she asked me "Why don't you just unplug the car when it reaches 100%" I tried to tell her that per Fords guidelines I only supposed to charge to 90% on a regular basis and I cant just "Unplug" it when its fully charged especially as a firefighter when I have it on the charger at work, I cant take the time to just run over to unplug it all the time. Her response was "Well maybe you need to figure out a new schedule or set an alarm to go out and unplug the car".

She then goes on to tell me well I will probably have to pay to get this TSB done, which set me off a bit when I told her that I just got the car a little over 1 month ago and the TSB clearly outlines my issue, Not to mention all the other people that have been reporting the issue and getting it fixed.

I asked her to please read the TSB as she was misunderstanding me obviously because she kept saying the car is supposed to be doing this and me keeping the car on the charger is bad for the battery......... I tried to explain that if the charging system works as its supposed to the power will be cut off. Anyways she reads it and still doubles down and blames everything else.

She then blames my charger..... Its my charger that is the issue and its not turning off.......... When I told her the charger is actually built into the car and what we have is merely just supplying the power to the car again she had no idea what I was talking about and started to get an attitude with me, so I asked her if it was my charger then why the heck does not only the charger at my work do the same thing but also the charger at Universal or any other Level 2 charger I use have the same issue? She said maybe they are all defective....... I ended the call after that.

I am currently messaging the Ford Social Media rep now so hopefully I can get somewhere with her because right now I'm not happy!

 

[waternut13134]

I just wanted to share that I got back from the dealership, and they updated the modules for the TSB at no cost! I had to visit three different dealers because the first two insisted on charging $158 an hour to update the modules. They claimed that since the issue didn't affect the car's performance or cause any damage, it wasn't covered under the factory warranty.

Thankfully, the third dealer had no problem doing the update for me today. They were surprised to hear that the other dealers wanted to charge me, and assured me that this update was 100% covered under the warranty. They even mentioned that it's easier to do a software update than replace components like a cooling pump, which would run non-stop if not updated.

It took about three hours to complete the work, and now the car will finally stop charging at 90%, and the Ford Pass app will indicate when the charge is complete.

A special shoutout to @MachLee for finding the TSB for me! I would have thought the noise was normal and never considered getting it checked out.

 

[Mach-Lee]

I just wanted to share that I got back from the dealership, and they updated the modules for the TSB at no cost! I had to visit three different dealers because the first two insisted on charging $158 an hour to update the modules. They claimed that since the issue didn't affect the car's performance or cause any damage, it wasn't covered under the factory warranty.

Glad you found a good dealer that got it right. Those other two are part of the problem...

 

[Sikkun]

So which dealer in the area was the one that didn’t suck?

The TSB is pretty clear on what the problem is, which cars it applies to, and how the dealer can charge their time to Ford.

So I really don’t get why a dealer would have a stick up their ass about doing it.

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