Why won’t my updates download?

[Treehgr]

Won’t my updates download? everyday i get a notice that my download was interrupted by another process. i have even set it manually when going into work with no luck. help please

Sponsored

 

[Gyrfalcon08]

Won’t my updates download? everyday i get a notice that my download was interrupted by another process. i have even set it manually when going into work with no luck. help please

If you mean install instead of download, low 12V battery voltage is the most common problem. Charge overnight on lvl 1 or low amp lvl 2 and select install now after powering off the car from a drive.

 

[JohnFoxeSheets]

If you mean install instead of download, low 12V battery voltage is the most common problem. Charge overnight on lvl 1 or low amp lvl 2 and select install now after powering off the car from a drive.

This. Or if you have a 12V battery charger or tender, you can use it to top up the 12V battery.

 

[dtbaker61]

or.... leave your vehicle 'on' with auto-timeout setting = disabled.

 

[jbooth]

Your join date is '21. If your car is also '21 and you have never been in for service, it is possible you have sufficiently old software that the car isn't keeping the 12v properly topped off and so you can't get updates. If that's the case, you should take it to your dealer and have them do the various recall/CSPs and then it'll probably be able to take future OTAs.

Said software in my '21 stranded me in a parking lot when the 12v got too low to start the car successfully. Because my local dealer failed to properly update everything. Took it to a different dealer, they fixed it properly and lo and behold I started getting software updates OTA.

 

[hybrid2bev]

Won’t my updates download? everyday i get a notice that my download was interrupted by another process. i have even set it manually when going into work with no luck. help please

https://www.macheforum.com/site/threads/how-to-get-failed-otas-to-install.29749/

 

[rugedraw]

Won’t my updates download? everyday i get a notice that my download was interrupted by another process. i have even set it manually when going into work with no luck. help please

That message usually means it is an update that requires to be inhibited and the update is failing due to poor battery stats. I can confirm with the VIN.

 

[Treehgr]

Thanks everyone! I’ve got an appointment with for service Tuesday to see if they can solve the issue. Fingers crossed! Thanks!

 

[Treehgr]

That message usually means it is an update that requires to be inhibited and the update is failing due to poor battery stats. I can confirm with the VIN.

 

[rugedraw]

Yea, it has failed repeatedly due to low battery stats. The 1am schedule is allowing your SoC to drop too low for it to go through. It reported the SoC at 54 last night and it is at 81% this morning after you drove it. I would try driving the car with the a/c fan speed at least 5 as per @Mach-Lee's post for a good 20-30 minutes or so and then go into the updates menu and try to manually install it as soon as you park.

 

[Treehgr]

Aside from doing that, will the dealer be able to install it? I made an appointment. Thanks, by the way!

 

[rugedraw]

Aside from doing that, will the dealer be able to install it? I made an appointment. Thanks, by the way!

You can try the dealership route, but if that is the only reason you are taking to them, it sounds like a glorious waste of time. When you drive over there, try to install it in the parking lot when you park while you grab a cup of coffee from the showroom.

 

[Treehgr]

Ha! Glorious!

 

[Treehgr]

It finally installed! 30 minutes driving with air full blast did the trick! ???

 

[LRinker1]

Your join date is '21. If your car is also '21 and you have never been in for service, it is possible you have sufficiently old software that the car isn't keeping the 12v properly topped off and so you can't get updates. If that's the case, you should take it to your dealer and have them do the various recall/CSPs and then it'll probably be able to take future OTAs.

Said software in my '21 stranded me in a parking lot when the 12v got too low to start the car successfully. Because my local dealer failed to properly update everything. Took it to a different dealer, they fixed it properly and lo and behold I started getting software updates OTA.

I have a '21 Premium AWD Standard battery. If I have received EVERY OTA to date, wouldn't I have gotten the ones that make sure your 12v battery is topped off?....or are these "dealer only" updates? I have had to leave my car "on" to get over the 85% threshold for a couple of the OTAs but all is good otherwise.

Sponsored