JuiceBox (Enel X Way USA, LLC) shuts down business in North America

[Billyk24]

Multiple dcfc commerical chargers in Michigan and the Midwestern/Great Lakes region. Plugshare needs updates.

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[Stang68]

I suspect this will kill the integration with PSEG-NJ off-peak charging credit program.

https://www.juiceboxnorthamerica.com/


Statement of Enel X Way USA, LLC

After careful consideration, Enel X Way North America has decided to close its electric mobility business in the US and Canada, operated by the local subsidiary of Enel X Way USA, effective October 11, 2024. An experienced third-party firm will be appointed to manage the company’s affairs and ensure that the closure is handled with the utmost care and professionalism. The appointed firm will be responsible for managing the remaining obligations and communicating directly with customers and partners regarding the closure.

This decision is in line with the Enel Group’s strategic approach to e-mobility that pursues further growth by providing bundled offers, including private charging solutions, to its electricity customers as well as by developing public charging infrastructure in countries where it has an electricity retail business. By contrast, Enel North America has no retail electricity customer base and was active in the e-mobility segment only through the sale of charging hardware and software.

Additionally, the dynamics of the EV market in the US have changed quite a lot in the last year and, like many other companies, Enel X Way North America has been impacted by high interest rates which have increased the cost of scaling the charging infrastructure business in a framework of sustained uncertainty where EV sales growth expectations have not been met.

Enel X Way North America understands that its decision has implications for those who had chosen its charging solutions.

Inquiries regarding any outstanding matters, including customer accounts, orders, or obligations, can be directed in the coming days to the claims information page (available soon).

North America remains a core geography for the Enel Group, where it will continue to focus investments in utility-scale renewables and demand response.

Here’s what you need to know:

• Residential charging hardware (JuiceBox) will maintain the physical operating ability to charge vehicles.
• All Enel X Way software will be discontinued. Commercial charging stations will lose functionality in the absence of software continuity.
• The Enel X Way App and all other Enel e-mobility apps in North America will be discontinued and removed from the App Store.
• Enel X Way customer support is no longer available, effective immediately. Any Enel X Way related questions and claims should be directed in the coming days to the claims information page (available soon).
• The decision to close Enel X Way USA, LLC and related impacts do not apply to Enel X Way customers in other countries outside of the U.S. and Canada.
  
  For news media inquiries, please contact [email protected].

I believe only ChargePoint Home Flex works with PSEG off-peak credit in NJ these days.

 

[AllTheThings55]

Mine worked 30 minutes ago

Mine is toast now….wow

 

[kennethjk]

Mine is toast now….wow

Mine doesn’t work now either

 

[Kamuelaflyer]

who?

My thoughts exactly Jim. Then again, I have an old dumb charger.

 

[Kamuelaflyer]

Mine is toast now….wow

Damn that was fast. Try the power cycling mentioned by @RickMachE perhaps?

 

[awp0]

So does this mean that I can no longer change the amperage setting? That is literally the single feature that I bought this thing for, and AFAIK it's only possible in the app. I hope I'm wrong. I vaguely remember a very lightweight web server in the EVSE itself but can't remember what changes are possible there.

 

[kennethjk]

Mine doesn’t work now either

My Juicebox app is now working again

 

[RoyHobbs]

I wonder what all “software discounted” means. I can’t change settings on my charger or no more updates. ?‍

The app is being discontinued and removed from the app stores

 

[RoyHobbs]

So does this mean that I can no longer change the amperage setting? That is literally the single feature that I bought this thing for, and AFAIK it's only possible in the app. I hope I'm wrong. I vaguely remember a very lightweight web server in the EVSE itself but can't remember what changes are possible there.

Why are you changing the amperage? I’ve had multiple EVs and plugin hybrids and I’m never changed that setting

 

[awp0]

Why are you changing the amperage? I’ve had multiple EVs and plugin hybrids and I’m never changed that setting

It's been a feature of the Juicebox app, and it's quite important if you use the Juicebox at different locations that have different sized circuits. In my case there's a house that I visit frequently in the winter time with a 240V 20A circuit, so I set the Juicebox to 16A. Otherwise it would trip the breaker or burn the house down.

 

[RoyHobbs]

It's been a feature of the Juicebox app, and it's quite important if you use the Juicebox at different locations that have different sized circuits. In my case there's a house that I visit frequently in the winter time with a 240V 20A circuit, so I set the Juicebox to 16A. Otherwise it would trip the breaker or burn the house down.

Gotcha, I never considered someone would move it from house to house. Thanks for the clarification.

 

[RickMachE]

So does this mean that I can no longer change the amperage setting? That is literally the single feature that I bought this thing for, and AFAIK it's only possible in the app. I hope I'm wrong. I vaguely remember a very lightweight web server in the EVSE itself but can't remember what changes are possible there.

Yes, unless inside the unit there are DIP switches.

 

[RickMachE]

I've had the Juice Box 40 since Dec. 2020. I'm shocked to hear this news. So for those of us who have Juice Box Charger what exactly does this mean. Will Juice Box be a separate company and be able to service and sell?

You should read the letter.

It means it's dead, gone, no longer a company. Hardware will default to factory settings. No service, no customer support. Done.

 

[joebruin77]

So it sounds like my Juicebox will continue to charge, but I won't be able to adjust any settings. For example, normally I adjust the number of amps the unit is charging at. I guess the unit will continue to charge at the number of amps that it was last set at?

Am I correct that I won't be able to adjust the amps after the app is disabled?

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