Hail mary for help... Ford is screwing me

[Bard95]

What state do you live in?

Did you buy it brand new?

Because of repeated failed attempts to “fix” your car, it’s time to lemon law it. Most states have laws to help you get them to fix it or buy the car back!

Your profile said Okc, here is what I found:

https://oklahoma.gov/content/dam/ok/en/onmvc/documents/Lemon Law Guide.pdf

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[Black e]

My Ac failed after 3.5 years and quoted 4800$ now and I am out of warranty by mileage in the car !!.I m on the same boat but I am not sure if ford will honor an AC failure in 3.5 year old car

 

[Mach1E]

My Ac failed after 3.5 years and quoted 4800$ now and I am out of warranty by mileage in the car !!.I m on the same boat but I am not sure if ford will honor an AC failure in 3.5 year old car

I am certain they will not.

But where is the $4800 quote coming from? That’s absurd.

My general rule is to NEVER use a dealership for anything but warranty work. Their quotes are usually double what they should be.

The hard part will be finding an independent shop that is certified for EV work. Then again, I don’t know that anything with our AC is even related to the EV part of our cars.

 

[Black e]

I am certain they will not.

But where is the $4800 quote coming from? That’s absurd.

My general rule is to NEVER use a dealership for anything but warranty work. Their quotes are usually double what they should be.

The hard part will be finding an independent shop that is certified for EV work. Then again, I don’t know that anything with our AC is even related to the EV part of our cars.

I am certain they will not.

But where is the $4800 quote coming from? That’s absurd.

My general rule is to NEVER use a dealership for anything but warranty work. Their quotes are usually double what they should be.

The hard part will be finding an independent shop that is certified for EV work. Then again, I don’t know that anything with our AC is even related to the EV part of our cars.

yes finding someone who can do the work and not void the battery warranty …With the EVs it is a conflicting situation if anything goes wrong

 

[Mach1E]

yes finding someone who can do the work and not void the battery warranty …With the EVs it is a conflicting situation if anything goes wrong

Sure, but the AC systems works more like a regular car, shouldn’t have much to do with the battery.

 

[Mach-Lee]

Sure, but the AC systems works more like a regular car, shouldn’t have much to do with the battery.

The compressor is high voltage, working on anything high voltage requires special training for personnel safety. Replacing the fuse for the compressor requires dropping and opening the battery pack. But once you’re past the compressor, everything else is the same.

 

[BMT1071]

Sure, but the AC systems works more like a regular car, shouldn’t have much to do with the battery.

Unless the problem is the compressor...

 

[Mach1E]

The compressor is high voltage, working on anything high voltage requires special training for personnel safety. Replacing the fuse for the compressor requires dropping and opening the battery pack. But once you’re past the compressor, everything else is the same.

Didn’t realize that.

Makes sense now that I think about it, not sure how else you would run the compressor.

Are there any independent shops for EVs? I would think they should exist eventually as more of us are on the road and out of warranty.

Even better if there is a search for certified shops.

 

[Black e]

The compressor is high voltage, working on anything high voltage requires special training for personnel safety. Replacing the fuse for the compressor requires dropping and opening the battery pack. But once you’re past the compressor, everything else is the same.

I was told they will have to replace the A/C line between the compressor and condenser ,A/C compressor ,the ac valves ,chiller,receiver/dryer and flush the evaporator and condenser !!

 

[Black e]

I was told they will have to replace the A/C line between the compressor and condenser ,A/C compressor ,the ac valves ,chiller,receiver/dryer and flush the evaporator and condenser !!

It sounded like go better replace the car !!!

 

[Track9979]

The compressor is high voltage, working on anything high voltage requires special training for personnel safety. Replacing the fuse for the compressor requires dropping and opening the battery pack. But once you’re past the compressor, everything else is the same.

I looked through the replacement procedure, and all you have to do to replace the compressor, in addition to normal steps on any other car is pull the HV de-energize by the 12v battery. You're not working with live high voltage connections. Exception being the fuse if AC isn't getting any high voltage, but that can be diagnosed without pulling anything off.

 

[Mach-Lee]

I looked through the replacement procedure, and all you have to do to replace the compressor, in addition to normal steps on any other car is pull the HV de-energize by the 12v battery. You're not working with live high voltage connections. Exception being the fuse if AC isn't getting any high voltage, but that can be diagnosed without pulling anything off.

Correct, it seems simple but the shop rules and insurance are very strict, only an EV certified technician at an EV certified shop can touch that A/C compressor. A regular shop would be forbidden and would be risking their liability insurance to do so. It's blown way out of proportion and silly, but that's how it is.

 

[ProllyDieWaiting]

In case anyone was wondering how this all played out- I did as @Tampamike suggested and followed the warranty dispute procedure (filing a claim with BBB autoline) and within a few days Ford approved full coverage of the repair work. Granted, everyone who told me the previous issues couldn't possibly be related didn't have all the documentation I had but looks like Ford ultimately feels that a neutral third party with all the evidence would likely agree with me. Either that or they decided it wasn't worth the fight... I'm just glad I didn't just bend over ?‍ Thank you so much, Tampamike!

 

[ProllyDieWaiting]

You drove for 2 years with a SSN error? Or there has been no errors in 2 years? If your drove with the error for 2 years then, for 2 years car was telling you there was a problem. You had 2 years to do "something" under warranty. If there was no errors for 2 years, why is this related? Car for 2 years operated correctly, now there is an error, maybe same error, but hard to say that it wasn't fixed 2 years ago. Either way, think you will have an uphill battle.

After filing my claim with the BBB Autoline and presenting all my records, Ford believed I had enough of a case to cover all the repair costs- see ya, Ford!

 

[ProllyDieWaiting]

Isn't the "high voltage AC compressor" a part of the high voltage battery system of the car, and therefore covered for 8 years?

Things get kind of questionable here. In an ICE car, the A/C is just something to make the passengers more comfortable. However, in an EV, the A/C is also used to cool the coolant that's used to maintain the battery.

I researched the role of the A/C in a BEV and wrote up a claim to the BBB autoline based on all my records and the info I found related to BEV engineering and within days Ford agreed to cover all repair costs! ?

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