2022 Mach E GT sunglasses holder broken and Fremont Ford refused to repair under warranty
- Thread starter Caliboyz001
- Start date
- Watchers 2
ShaggySS
Well-Known Member
- First Name
- Scott
- Joined
- Jul 21, 2022
- Threads
- 6
- Messages
- 362
- Reaction score
- 366
- Location
- Roseville, CA
- Vehicles
- 2022 Mach-E Premium RWD
- Occupation
- IT Nerd
As a first time ford owner it’s stupid shit like this that piss me off. First the seat started cracking now my sunglasses holder and the car isn’t even two year old but out of warranty. This is basic stuff that they should have mastered by now. I am not mad at all by the HV component issues, thats new and bound to have a learning curve.
Mach1E
Well-Known Member
- Joined
- Sep 5, 2021
- Threads
- 78
- Messages
- 8,029
- Reaction score
- 9,998
- Location
- Florida
- Vehicles
- Mach 1, Chevy SS-sold, GTPE delivered oct 2021
What’s funny is I forgot we even have one. My sunglasses sit on my charging tray area.
As far as being a warranty item, it depends on why it broke.
Manufacturing defect vs physical damage. The latter wouldn’t be covered.
On a related note, how much does the piece cost? It may not be worth your timing fighting it if it’s $30.
Caliboyz001
Member
- First Name
- Leo
- Joined
- Oct 9, 2022
- Threads
- 2
- Messages
- 16
- Reaction score
- 6
- Location
- California
- Vehicles
- 2022 Mach E GT
- Thread starter
- #20
previous post has a link to it and it costs $190. I am more pissed that it is such a simple plastic part and couldn't last for more than 2 years. I use tape to shut it closed now. Last week was warm ~70 degree, and the tape failed lol...
Monke
Well-Known Member
I checked and the holder did not block the rearview mirror. Mine is not broken. $190 is very stiff. If it is broken and blocks the rearview mirror, I would file a complaint with NHTSA. Fighting is not worth it.
joebu8453
New Member
- First Name
- Joe
- Joined
- Dec 4, 2021
- Threads
- 0
- Messages
- 2
- Reaction score
- 3
- Location
- Bay Area, CA
- Vehicles
- Mustang Mach-E
Take it to Walnut Creek Ford. Great service.@Ford Motor Company
This is a disappointing quality issue that the simple part that holds the sunglasses compartment broke after one year of owning Mach E. I have owned several cars that are 10/20 years old and none of them have this type of simple part issue. I went to Fremont Ford dealership at Fremont, CA on 2/17/24 to address this issue. The service adviser looked at the broken holder and said that the warranty doesn’t cover it even though I also bought extended Ford premium coverage from the same dealership. I feel like that I wasted money to buy the extended premium coverage when it doesn’t even cover a simple defect. My wife and I have babied this car since it was picked up in October 2022. Now I have doubts about Ford products and Ford customer service again. I wanted to root for America made products but I will reconsider next time. I found other posts from different members that had this same exact issue. Some were repaired under warranty and some were not. Ford should resolve this issue.
