2024 Ford Mach-E Select Power train & High Voltage

[Rolling Thunder]

Hello all,

I'm new here and honesty wished I discovered this forum before I purchased my new 2024 Ford Mach-E Select (15 miles on the odometer).

First warning was on Sunday March 30, 2025 when the dealership wouldn't let me drive off with my new car. They said something about a mandatory update and that an EV tech didn't work the weekends... ok. No problem... never had that happen before, but better safe than sorry.

Took possession Monday (March 31). Love it. Only charged it at home and lv. 1 charge at that. No fast charging for my baby! Kept it at 80% charge as I wanted to ensure the longest life possible on the battery. Compared my miles to kWh and was getting 3.2. Oh yeah!

April 10th, Thursday. My wife was picking up our son from school... was on a highway and the car went immediately to limp mode. This kept the car at a max speed of 5mph. Luckily she was able to get off the highway safely, but not what you would expect in a car we had for 10 days... and only put 170 miles on...

Thursday afternoon (April 10), my 10 day old Mach-E Select with a total of 185 miles (15 + 170) on the odometer was towed back to the dealership. The codes read Powertrain malfunction and High Voltage. This was shown both on the vehicle and the Ford app.

Ford dealership only has 1 EV tech on the payroll, and they don't work weekends (large dealership, but really?). Service department was candid with me, which I did appreciate, that there was a long list of EV's ahead of mine with no expectation of a quick turnaround.

I talked to a manager (finance guy) that same day... all within 2 hours of my new car throwing in a towel and they told me... hey you bought a computer on wheels... shame on me, am I right? I mean I can't argue with that logic.

Well, started my buyback process yesterday (April 11) and reported the issue to the BEV team. Will hear more on Wednesday.

First time I had a new car crap out on me. Doesn't feel good. For those thinking about a Mach-E... think long and hard is all I can say.

Have a great day!

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[Mach-Lee]

Has it really gotten to the point where people think they can request buyback the next day after a problem occurs? Geez give them a chance to fix it first. That means wait a month.

 

[MellowJohnny]

For the record the Mach-E is not the only "computer on wheels" out there. All modern cars are - computers control every major system from the engine to tranny to brakes. It's not new.

Certainly sucks having this happen so early is the ownership experience but like @Mach-Lee said give 'em a chance to fix it. At least I would.

 

[CameraCarl]

We've gotten awfully callous on these forums. Just think, the OP spent the equivalent of many people's annual income on a car that failed within a month of ownership. Then the dealer can't get around to fixing it in a reasonable amount of time. I would complain, too. And to those of you who say, suck it up, it is a computer after all: if your iPhone crapped out after a month and Apple told you to wait and use a land line or whatever for a month or two until we got around to fixing it, would you be so cavalier? Wait your month to see if you could start talking and texting again.

 

[Guss]

We've gotten awfully callous on these forums. Just think, the OP spent the equivalent of many people's annual income on a car that failed within a month of ownership. Then the dealer can't get around to fixing it in a reasonable amount of time. I would complain, too. And to those of you who say, suck it up, it is a computer after all: if your iPhone crapped out after a month and Apple told you to wait and use a land line or whatever for a month or two until we got around to fixing it, would you be so cavalier? Wait your month to see if you could start talking and texting again.

Well said. He has a right to be upset. The dealer is a one-star.

 

[Mach-Lee]

We've gotten awfully callous on these forums. Just think, the OP spent the equivalent of many people's annual income on a car that failed within a month of ownership. Then the dealer can't get around to fixing it in a reasonable amount of time. I would complain, too. And to those of you who say, suck it up, it is a computer after all: if your iPhone crapped out after a month and Apple told you to wait and use a land line or whatever for a month or two until we got around to fixing it, would you be so cavalier? Wait your month to see if you could start talking and texting again.

Complaining about the customer service and asking for a buyback right out the gate are different things. He has a right to complain and was hopefully given a rental or loaner on the first day out of service until they can look at his car. Or he could request it towed to a different dealership. I just don’t think he has grounds for a buyback without going through the process a little more, so that was a bit brash.

Buybacks are meant to be a lemon law alternative—both require similar circumstances, like out of service for 30+ days or repeated attempts to fix the same problem. But you have to give the manufacturer a reasonable chance to correct the situation first, or you probably won’t be successful. Requesting a buyback also shuts down openness of customer service due to the legal process (they won’t want to talk to you anymore), which makes things harder in some ways.

Folks should be advised not to request a buyback until there is sufficient grounds for one.

 

[CameraCarl]

Complaining about the customer service and asking for a buyback right out the gate are different things. He has a right to complain and was hopefully given a rental or loaner on the first day out of service until they can look at his car. Or he could request it towed to a different dealership. I just don’t think he has grounds for a buyback without going through the process a little more, so that was a bit brash.

Buybacks are meant to be a lemon law alternative—both require similar circumstances, like out of service for 30+ days or repeated attempts to fix the same problem. But you have to give the manufacturer a reasonable chance to correct the situation first, or you probably won’t be successful. Requesting a buyback also shuts down openness of customer service due to the legal process (they won’t want to talk to you anymore), which makes things harder in some ways.

Folks should be advised not to request a buyback until there is sufficient grounds for one.

Well said. I guess I was reacting more to the OP's situation with the inability to get something done with the car in a reasonable timeframe. I agree that a premature demand for a buyback puts everyone involved into an adversarial situation and would be unlikely to promptly resolve the issue.

 

[MellowJohnny]

This won't make the OP feel any better, but I waited a year+ for my dealer to finally realise the SOBDM module needed to be replaced. I took it to other dealers for a 2nd opinion and the service was even worse. Granted the car still charged on L2 (at a reduced speed), and of course it was fully drivable, but unfortunately some dealerships just don't do a great job at servicing the Mach-E. But that's not a reason to ask for a buy-back yet.

Maybe OP legitimately has a lemon, but he's jumping the gun a bit here.

 

[Womps]

Please tell us they gave you a loaner and hopefully not an Ecosport!

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