2nd Service visit 2 months

[smunro622]

Looking for feedback on my MME

2023 Lease
Premium AWD Extended Range
1900 mikes in about 2 1/2 months, I am having a number of issues with the MME all kinds of lights and warnings.

-Drive mode not available and loos acceleration for a few seconds
-Front camera not available which triggers front collision warning being disabled
-Sync screen just turns off while driving
-Sync screen locks up while driving
-Sync says car is in Missouri I live in MI
- Sync screen just doesn't come on some times
These are a few items, dropped at dealership service advisor pulls health report and says let me get ya a rental it will be here all week looking through the health report I can errors everyday. Cool thanks drop.off vehicle...Dealership calls Friday and says we can't reproduce and errors or find anything wrong spoke with Ford and they performed a master reset on the vehicle...this is the second trip in 2 months on. 2023 in 2 months. Has anyone else faced these same issues? Basically what I get out of it is Ford and dealership do not know what to do. Plan is to let this play out when service 3 happens ask for Ford to take vehicle back under lemon law...

Anyone have suggestions or thoughts? insert Farley comments said they have miles to go to catch Tesla.

Not bashing as all of them have lemons every so often it seems like I got one this time. I

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[Mach1E]

Looking for feedback on my MME

2023 Lease
Premium AWD Extended Range
1900 mikes in about 2 1/2 months, I am having a number of issues with the MME all kinds of lights and warnings.

-Drive mode not available and loos acceleration for a few seconds
-Front camera not available which triggers front collision warning being disabled
-Sync screen just turns off while driving
-Sync screen locks up while driving
-Sync says car is in Missouri I live in MI
- Sync screen just doesn't come on some times
These are a few items, dropped at dealership service advisor pulls health report and says let me get ya a rental it will be here all week looking through the health report I can errors everyday. Cool thanks drop.off vehicle...Dealership calls Friday and says we can't reproduce and errors or find anything wrong spoke with Ford and they performed a master reset on the vehicle...this is the second trip in 2 months on. 2023 in 2 months. Has anyone else faced these same issues? Basically what I get out of it is Ford and dealership do not know what to do. Plan is to let this play out when service 3 happens ask for Ford to take vehicle back under lemon law...

Anyone have suggestions or thoughts? insert Farley comments said they have miles to go to catch Tesla.

Not bashing as all of them have lemons every so often it seems like I got one this time. I

Take pictures and video so they don’t have to “reproduce errors.” That worked for me and they updated all available modules without a fight.

All your issues are software related and updates should fix most if not all of them.

That’s the downside of warranty claims, if your car didn’t throw any codes and they can’t prove (reproduce) the issue, they can’t fix it.

 

[smunro622]

They can see the errors in the vehicle health report "online" but reproduce the errors...

Thanks I will grab pictures every time I get them...

 

[Mach1E]

They can see the errors in the vehicle health report "online" but reproduce the errors...

Thanks I will grab pictures every time I get them...

If they can see the errors, pressure them to update the associated modules.

No need to reproduce the problem. They’re just following old ICE warranty rules. This crap is all digital now. The computer tracks all the stuff for you.

 

[smunro622]

I agree part of my frustration of owning this vehicle, I might try a new dealership also.

 

[Mach1E]

I agree part of my frustration of owning this vehicle, I might try a new dealership also.

Contact the @Ford Motor Company here (PM them).
They will start an official service ticket. Will help streamline your issue with your service department.

 

[Ford Motor Company]

Looking for feedback on my MME

2023 Lease
Premium AWD Extended Range
1900 mikes in about 2 1/2 months, I am having a number of issues with the MME all kinds of lights and warnings.

-Drive mode not available and loos acceleration for a few seconds
-Front camera not available which triggers front collision warning being disabled
-Sync screen just turns off while driving
-Sync screen locks up while driving
-Sync says car is in Missouri I live in MI
- Sync screen just doesn't come on some times
These are a few items, dropped at dealership service advisor pulls health report and says let me get ya a rental it will be here all week looking through the health report I can errors everyday. Cool thanks drop.off vehicle...Dealership calls Friday and says we can't reproduce and errors or find anything wrong spoke with Ford and they performed a master reset on the vehicle...this is the second trip in 2 months on. 2023 in 2 months. Has anyone else faced these same issues? Basically what I get out of it is Ford and dealership do not know what to do. Plan is to let this play out when service 3 happens ask for Ford to take vehicle back under lemon law...

Anyone have suggestions or thoughts? insert Farley comments said they have miles to go to catch Tesla.

Not bashing as all of them have lemons every so often it seems like I got one this time. I

Hi there, Stu. These Mach- E concerns doesn’t sound like something we want you to experience with your vehicle. Could you please send us a DM with your VIN and the name and location of your Ford dealer? I'd be happy to look into how I can assist you on my end. To send a direct message, just click on our username and select "Start Conversation".

 

[skiingj]

2 Years of ownership and my MME has spent 4+ months at two dealers for many small issues. I feel for you on the dealers incompetence with reproducing issues. 20 more months and I will turn my options plan MME back in. I wish you luck.

 

[smunro622]

Thank you what is frustrating is the dealer quoting "no problem found" or "no problem found at this time 4 OTA updates in July may have caused intermittent concerns".

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