99 miles discrepancy in Mileage.

Blue highway

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Update to my previous post.
After I contacted Ford they referred me to the dealer.
Today I took the MachE in with a full charge showing a range of 229. After a software update the vehicle now shows 299 which is a great improvement.
I also took my Kuga ST Line PHEV in today with a full charge showing 21 miles. After a software update it shows 36.
You can draw your own conclusions but I feel more confident that the vehicles are now displaying ranges in line with what might be reasonably expected.
Both updates were done free of charge.
oh boy... you may want to google the difference between resetting the GOM estimate and real range... the GOM will migrate back to ~229 if the weather and your driving habits remain similar.
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Tebbo

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I don't understand why people are so resistant to facts about how the GOM works. Like, are you being willfully ignorant? Are you thinking we're lying to you? Or are you literally unable to accept a different worldview after you've established in your mind how things work?
None of the above and I am a new owner. If Ford are prepared to take two vehicles and install updates free of charge then maybe I did have a point in raising the question with them. I posted the update in case it assisted others. Thanks for being so friendly.
 

kltye

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None of the above and I am a new owner. If Ford are prepared to take two vehicles and install updates free of charge then maybe I did have a point in raising the question with them. I posted the update in case it assisted others. Thanks for being so friendly.
We're telling you to look at miles per kWh as an estimate of your range, not the GOM. Your "draw your own conclusions" phrasing leads me to think you're not convinced with what we're saying about the GOM here.

We were all new owners too at one time. Some of us quickly learned what the GOM meant in terms of range (i.e., not much).
 

RickMachE

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None of the above and I am a new owner. If Ford are prepared to take two vehicles and install updates free of charge then maybe I did have a point in raising the question with them. I posted the update in case it assisted others. Thanks for being so friendly.
Even if there was an update posted to your car, your range is going to fall as soon as the car realizes that it's not yet summer. Ford has clearly stated that when driving history is reset, which also happens with certain module updates, the car will revert to the summer range being displayed and that will then adjust.
 
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Tebbo

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We're telling you to look at miles per kWh as an estimate of your range, not the GOM. Your "draw your own conclusions" phrasing leads me to think you're not convinced with what we're saying about the GOM here.

We were all new owners too at one time. Some of us quickly learned what the GOM meant in terms of range (i.e., not much).
I don't doubt anything you and others have said but at this time I don't have the technical understanding to digest the information. When I said "draw your own conclusions" I was referring to the fact that Ford were offering free software updates (at my dealer nothing is ever free unless they know there is a genuine problem) which suggested to me that it had been worth raising the issue with them. I was also told that currently the one and only electric car technician at the dealership is still training on the job because the technolgy is relatively new so maybe there are still things to be learned in relation to range indicator issues.
 


Polar

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. Previous EVs and hybrids have been fine with near zero temps just burn miles from using the heater.
That is exactly what the GOM is telling you; your range is this due to heat usage. This is significantly improved compared to a Leaf saying you have 100 miles and then only going 50 when you use heat/defrost.

Owned my Leaf for nine years and 90k miles and my MachE for a year and 10k miles now
 

ManInBlack

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I don't doubt anything you and others have said but at this time I don't have the technical understanding to digest the information. When I said "draw your own conclusions" I was referring to the fact that Ford were offering free software updates (at my dealer nothing is ever free unless they know there is a genuine problem) which suggested to me that it had been worth raising the issue with them. I was also told that currently the one and only electric car technician at the dealership is still training on the job because the technolgy is relatively new so maybe there are still things to be learned in relation to range indicator issues.
You can believe what you want, but in my opinion Ford dealer never should have told you they were going to magically get you more range with a “software update” which it’s not btw. You should really line up your expectations with reality in this case and get educated on how EVs operate. In cold weather you will see a large drop in calculated range period. You will also notice that the miles per kilowatt goes down. In the summer it might be 3.3 mi/kWh and in the winter more like 2.4 or lower depending on how much climate control you use. So if it’s 40 deg out, you go to the dealer and they apply your update and now the car says 299 miles, I would not plan a segment of 280 miles cause you’re not gonna make it. You can expect to make it because of the bogus reset they did to your driving history but the reality is you will not. At 2.4 mi/kWh and a 91 kWh battery you’ll only get 182 miles. Period. No matter what the guess o meter says.
I only write this because I believe you were duped by ford and it’s tech in training to expect more miles than reality and you will get stuck with no DCFC in sight then come back on here and write a “horror story” of getting stranded in the middle of winter.
believe what you want but belief doesn’t get you to the next DCFC.
 

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Ya, what they did does seem a little shady.

As others have said, when they reset the car's driving data it reverts to "summer" driving range. If I'm not mistaken, it even states that in the manual, or maybe it was an email that Ford had set out talking about displayed range. A reset will 100% result in summer displayed range.

There is a "fix" for some cars that will help adjust the range for people that are having really out of whack ranges being displayed, could had been what they installed. They should had given you some paper work that said exactly what they did.

Our weather is a little warmer overall than yours, my car sits around 269 miles at 100%. Keep in mind, you do NOT want to charge to 100% frequently unless you are using all that range up in one day. Ford recommends charging to 90% for the best battery health. So realistically your car is really not far off from mine, especially if you factor your temps in.

Just wait till this summer, you should see that range come back.
 
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Tebbo

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Ya, what they did does seem a little shady.

As others have said, when they reset the car's driving data it reverts to "summer" driving range. If I'm not mistaken, it even states that in the manual, or maybe it was an email that Ford had set out talking about displayed range. A reset will 100% result in summer displayed range.

There is a "fix" for some cars that will help adjust the range for people that are having really out of whack ranges being displayed, could had been what they installed. They should had given you some paper work that said exactly what they did.

Our weather is a little warmer overall than yours, my car sits around 269 miles at 100%. Keep in mind, you do NOT want to charge to 100% frequently unless you are using all that range up in one day. Ford recommends charging to 90% for the best battery health. So realistically your car is really not far off from mine, especially if you factor your temps in.

Just wait till this summer, you should see that range come back.
Kabish, I have to say I appreciate your response which is more along the lines of what I was hoping for when I joined the Forum. Some of the replies have been less than pleasant.
 

2FlyMache

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I've got 17K miles on my car now and have driven it in the summer and the winter 100 miles round trip to work. In summer I typically use 35% battery for this trip and in the winter it's 40% to 42%. My GOM tends to be relatively close to the conditions I'm driving in but honestly I don't pay much attention to it. I look at my battery usage first and miles driven to know what my mi/kw falls
 

OWG

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I'm pasting the text below that's invisible in that other post....
@Wonky_Donkey - thanks for pointing out that the text is invisible in the 'non dark' view, the text is now a glorious sunflower yellow.

@Tebbo - if you remain long enough, certainly by next winter, you too will find yourself muttering, "no, not the 'the brochure said the range is x but my car says y' topic again". ;) Welcome aboard.
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