A New Hope? The Story Continues.

[jay1122]

I actually don't know what OP's issue with the car is. Sounds like those typical software issues people already reported. Nothing new. And it seems like it was a lemon? Shouldn't the title be branded in carfax? If that is the case, it should've been cheap.

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[Mach1E]

That is a reasonably fair assessment. These thread needs to be searchable on the Internet for anyone who might google it. Had we known going in that the car would have absolutely no retained value to trade in, obviously we wouldn't be in this mess. So that is a key sign of a "smear campaign" but also vital information for anyone making a major life purchase - even if their Mach-E works perfectly and I truly hope it does. It is complete financial ruin for anyone who doesn't want to put up with little glitches.

Sure…. But……

There are solutions to your problems.

Even the camera fault issue you’re having is something you can fix yourself in a few minutes half the time (pinched wire) without a trip to the dealership. It is documented step by step here on the forum.

The reason you are getting some negative response mixed in with helpful is how you showed up here.

The FIX would be more important than thr complaint as far as google searches go.


If I can give an analogy-

It’s like you walked into a biker bar for the first time, kicked the door in and yelled loudly-

“Harley Davidson SUCKS….. my bike broke and I want to warn everyone here that they’re terrible.”

Then when people try to listen and offer suggestions to fix known issues, they just get ignored.


At the very least the bikers at the bar wouldn’t be very receptive to your approach.

“Complete financial ruin?” You seem to be clinging to hyperbole.

 

[SlicerOnSteam]

Is your car f'd up? Sure looks like it... but you seem so focused on nearly everything but actually having the patience to work with someone to get it repaired.

Thank you.

The missing piece of the puzzle here is I thought Ford might actually care to stand by a flagship EV that has issues. I gleefully took the lemon deal. It's one of the most good faith deals you can make. It had a problem, they fixed it, it's our opportunity to get a price break and give them a chance in good faith. You tell me you fixed it and I take you at your word.

It doesn't even bother me if they failed to fix the original issues and it was an honest mistake. They can try again if they are legitimately still figuring out the issues. All they have to do is recognize the fact that this is their opportunity to show us how they want to do business.

Don't you think Tesla would follow up on a lemon and make sure it doesn't turn into a fiasco like this? Would Tesla say take it to a local dealer and wait as long as it takes with no loaner car, have a nice day! You want it looked at quicker? Then skip the loaner car. Is that inconvenient? OK then wait until we have a loaner available. Oh, do you have an extremely limited warranty that's running out? That's a shame! Want to trade it in for a $22000 loss so that we can still not fix it and dump it on someone else? All this after we paid extra for the maintenance and service package at that dealer.

Ford support absolutely does not care and their support lines are giving us the runaround transferring our calls repeatedly. Telling me I should have called the other support number, reading that number to me, and I have to tell them that I just did call that number and they transferred me to you. Finally I was given a direct dial extension to the EV specialist assigned to my case that turned out to be a bogus extension. It doesn't even go to a voicemail, it just says that extension isn't valid and if you press 0 for a directory or whatever, that call system hangs up on you.

 

[TheSteelRider]

Thank you.

The missing piece of the puzzle here is I thought Ford might actually care to stand by a flagship EV that has issues. I gleefully took the lemon deal. It's one of the most good faith deals you can make. It had a problem, they fixed it, it's our opportunity to get a price break and give them a chance in good faith. You tell me you fixed it and I take you at your word.

It doesn't even bother me if they failed to fix the original issues and it was an honest mistake. They can try again if they are legitimately still figuring out the issues. All they have to do is recognize the fact that this is their opportunity to show us how they want to do business.

Don't you think Tesla would follow up on a lemon and make sure it doesn't turn into a fiasco like this? Would Tesla say take it to a local dealer and wait as long as it takes with no loaner car, have a nice day! You want it looked at quicker? Then skip the loaner car. Is that inconvenient? OK then wait until we have a loaner available. Oh, do you have an extremely limited warranty that's running out? That's a shame! Want to trade it in for a $22000 loss so that we can still not fix it and dump it on someone else? All this after we paid extra for the maintenance and service package at that dealer.

Ford support absolutely does not care and their support lines are giving us the runaround transferring our calls repeatedly. Telling me I should have called the other support number, reading that number to me, and I have to tell them that I just did call that number and they transferred me to you. Finally I was given a direct dial extension to the EV specialist assigned to my case that turned out to be a bogus extension. It doesn't even go to a voicemail, it just says that extension isn't valid and if you press 0 for a directory or whatever, that call system hangs up on you.

-->

People here are genuinely trying to help. We are desperately telling you that what you are reporting is a KNOWN ISSUE with a KNOWN FIX that HAS BEEN KNOWN for well over a year. it has nothing to do with sour-tasting fruits.

If what you are wanting is your KNOWN ISSUE to be fixed with the KNOWN FIX that has been known FOR OVER A YEAR, then you should consider doing the following:

(1) Click on this forum link: https://www.macheforum.com/site/thr...-89-and-or-u3000-49-stored-in-the-ipma.28224/
(2) Read the very first post, and only the first post.
(3) Click on the file that is attached to that post
(4) Bring the printed papers to your dealer and they will fix your KNOWN ISSUE with the KNOWN FIX that has been known for OVER A YEAR

 

[ack154]

You're basically ignoring everything I'm saying. I can't tell if it's intentional or not... but it's dumb.

You continue to talk as if the ENTIRE CAR was a lemon and is only full of problems simply because it was a buy back without even knowing what the buy back was for.

It doesn't even bother me if they failed to fix the original issues and it was an honest mistake

Do you have any clue at all that they may not have fixed the original issues? You don't even know what the original issue may have been.

Don't you think Tesla would follow up on a lemon

What is there to follow up on? I wouldn't expect Ford or Tesla or anyone to "follow up" on ANY sale at random. They should be safe to assume the car is working as expected - even if it was a buy back and something was previously repaired. Again... I'll reiterate that you appear to have ZERO CLUE if the previous buy back is anything at all related to the problems you're having. But keep assuming, practically insisting that it does.

I think I'm done here. You have to be willfully ignoring everything everyone is telling you at this point and it's ridiculous. I feel like I know more about your wife's history than the actual repair history of your car.

You should just get a lawyer and go that route. Explain your problems to them and let them sue Ford or the dealership or whoever. Probably one of the first things they'll tell you is to stop posting about your problem online (you know, not commenting on pending litigation and all). And frankly that would be best for all of us.

 

[devmach-e]

TL;DR reinstall with gentoo - will solve all your problems.

Pffft, clearly FreeBSD is the way to go here...

 

[johnmark]

People here are genuinely trying to help. We are desperately telling you that what you are reporting is a KNOWN ISSUE with a KNOWN FIX that HAS BEEN KNOWN for well over a year. it has nothing to do with sour-tasting fruits.

If what you are wanting is your KNOWN ISSUE to be fixed with the KNOWN FIX that has been known FOR OVER A YEAR, then you should consider doing the following:

(1) Click on this forum link: https://www.macheforum.com/site/thr...-89-and-or-u3000-49-stored-in-the-ipma.28224/
(2) Read the very first post, and only the first post.
(3) Click on the file that is attached to that post
(4) Bring the printed papers to your dealer and they will fix your KNOWN ISSUE with the KNOWN FIX that has been known for OVER A YEAR

Or to put it slightly differently:

emerge --ask --verbose mach-e/camera-fix

 

[devmach-e]

That is a reasonably fair assessment. These thread needs to be searchable on the Internet for anyone who might google it. Had we known going in that the car would have absolutely no retained value to trade in, obviously we wouldn't be in this mess. So that is a key sign of a "smear campaign" but also vital information for anyone making a major life purchase - even if their Mach-E works perfectly and I truly hope it does. It is complete financial ruin for anyone who doesn't want to put up with little glitches.

You are making a false conclusion that the car has no trade-in value. What it has is less trade-in value than you would like. Dealers will always low-ball you on trade-in value. I suspect that you could get way more money for the car if you were to sell it to a private party, especially after you get the car fixed. KBB says the car is worth between $20K and $23K as a trade-in, and between $25K and $29K as a sale to a private party.

A solution has been provided to fix the majority of the problem(s) that we've been able to parse from your rambling posts. The next stage is to find a dealer who can perform the necessary repairs. You still have a warranty left on the car. Use it to get the car fixed. And then you can decide whether to keep it.

Here's a hint when you do take it into a dealership to get it fixed: don't rant at them like you did in your initial post, or even in this one. Explain the problem you are having, point out the TSB that explains how to fix it, and get them to do it. Don't give a long narrative with tons of information. If Phone as a Key is still a problem, tell them that and let them know you understand there is a software update to take care of that. If they need more information, they'll ask (or should).

From what I could parse, the emergency slamming on of the brakes happened once to you when in reverse because it detected a collision potential. I've had that happen to me, too. Turns out there was an imminent collision coming from a car behind us and it saved us from it.

The only odd braking issues I've heard from people while at highway speeds was due to speed limit sign recognition where the camera picked up a speed limit sign on a frontage road. The solution to that is to simply turn off smart speed limit sign recognition. Or turn off the speed limit function. The latter solution relies on a database of speed limits for the roads you are on, and the former uses the camera to detect signs. I turned those offf as soon as I got the car. Along with the fake propulsion sounds.

Complaining to the FTC and BBB will do little. NHTSA is the more appropriate venue. But all the NHTSA will do is determine if this is an issue that eventually warrants a safety recall and force Ford to issue a recall. A repair that is already available as a TSB.

 

[SlicerOnSteam]

There are solutions to your problems.

Even the camera fault issue you’re having is something you can fix yourself in a few minutes half the time (pinched wire) without a trip to the dealership. It is documented step by step here on the forum.

I really appreciate forum people with suggestions.

Keep in mind in a tight lemon warranty situation I can't fix a damn thing. I am the type of guy who makes a forum account and would love to do any fixes you got. But when push comes to shove me touching that cable can VOID my warranty and Ford is not responsive so all signs indicate they would love to void my warranty.

Another note on the same topic, any glitches in an expensive car that's had 3 years of software updates are unacceptable. That's not my personal opinion, but when car dealers want to play hardball, that's just good business sense.

The FIX would be more important than thr complaint as far as google searches go.

I greatly appreciate all of the additional info I can gather on these issues and how common they might be. But as explained above, tinkering with it is going to be extremely limited.

If I can give an analogy-

A more apt analogy, if you'll indulge me...

I kicked open the door of a Mach-E bar just to let you know that I was a lifelong Ford guy. I learned to drive stick on my dad's 1986 F-250. My dad still drives that F-250 regularly. My first car was a 1987 Thunderbird. That car was totaled but retained to be rebuilt. Life didn't work out that way so that car remains stored at the back of my dad's property. My forever car is the 2004 Mustang. Cars in between included a Contour, another Mustang, Edge, 2 Rangers, C-Max, Escape, and obviously Mach-E.

After all that, this new generation of Ford leadership in cooperation with this local dealership has done the equivalent taking a dump on my kitchen table and poisoning my dog on their way out. They haven't even got it into a service center yet and tried to railroad me into a negative equity deal instead.

If you got any fixes for that issue I'm listening. I clearly labeled the 1st thread as not solvable before I put it on the record. I was thrilled at the helpful hints in the 1st thread so made the 2nd thread to focus on what we actually can learn and do here and how the story plays out.

Note that this is a Mach-E bar and not a Ford bar. Most of the crown at a Ford bar wants the Mach-E to fail miserably anyway and how dare they use the Mustang brand for this! Never mind the fact that a horse was the original and most legendary economical and environmental transportation. Just give it food and water and love. Never mind the fact that every single car any of those jackasses has ever driven was only able to function because of a battery electric system system connected to a relatively tiny electric motor, the starter. If battery electric motor tech was unreliable in cars then no cars would have ever worked for the last 75 years at least. You want to talk about electric power and performance? Think about the awesome power of electric saws and drills, even on batteries. And the batteries and motors in EV's are a hell of a lot bigger. Damn when I make a rant like this paragraph, somebody blast the theme from Team America.

I've tried to talk to those people before. Can't you tell? So in that way we end up in this particular bar together.

“Complete financial ruin?” You seem to be clinging to hyperbole.

Assume absolutely nothing is wrong with the car and we just changed our minds. That's more or less where we were at on this deal for a while. I can live with a few glitches but if my wife doesn't want to. That is fair. We'll try it all out, let all our friends and family see it. Tell them how awesome it is to top off your own car at home every night and have over 100 miles every day with no gas station or charging stops ever. And holy poop on a stick it is fun to drive! We'll work with it and there's no rush. We're paying down the loan as we go and the longer we wait, the better the trade in will be.

And then more and more and more things just keep going wrong. But forget that part for now, assume we just changed our minds. Even in that scenario, if you can just laugh off an equity loss of $22000 in less than 6 months, I have to congratulate you on living the sweet life. We're trying to get there ourselves and we can much more easily laugh off a repo instead of the $22k. That option didn't even occur to me until the dealer that sold it to me laughed in my face and said no returns and no double lemons in NC, this was just a used car sale. Didn't say hey it's under warranty let our guys check it out. And that the dealership we're supposed to let work the warranty when they know they are scot free if that warranty expires.

And that financial reality is in no way, shape, or form related to lemons or the issues with this particular car. That's just where the general Mach-E valuation is now and I would expect its drop to continue. The only thing protecting any new Mach-E purchase at this point are the lemon laws. If you are pleased with your new Mach-E, happily keep it and pay for it. If you have major issues, warranty it or lemon it. But if you simply change your mind after seeing all the glitches, then you are royally screwed on negative equity.

 

[TheSteelRider]

the dealer that sold it to me laughed in my face and said no returns and no double lemons in NC, this was just a used car sale. Didn't say hey it's under warranty let our guys check it out. And that the dealership we're supposed to let work the warranty when they know they are scot free if that warranty expires.

(1) bring it to a different dealer; then
(2) Never interact with that dealer again; then
(3) Name and shame the dealer here, and to all your friends and family

This thread is really blowing my mind, like a slow motion train wreck I just cannot look away. Even now, I cannot understand why my hands are still typing this reply as my brain is telling me to let it go.

 

[Machetraccs]

I mean no disrespect here, but if you're 40, you should know by now that in this world we live in, no one gives a flying r@ts ass about you or your car problems. Esspecially dealerships. You come off as being shocked a dealership and or ford doesnt care about you and your problems? Do you want to know why they don't care? Because they don't, they don't want to nor do they need to. We are dollar signs to them. Once you walk off the lot with the car, your another sale, thats it. The only saving grace is finding a dealership that REMOTELY gives a sh*t and work with them.

This is life my man. This doesnt just apply to cars, it applies to everything in life. The only person who cares about you...is you. No one owes you anything, you may feel they do, but in reality feelings mean nothing. I wish you luck my friend.

 

[corradoborg]

And that financial reality is in no way, shape, or form related to lemons or the issues with this particular car. That's just where the general Mach-E valuation is now and I would expect its drop to continue. The only thing protecting any new Mach-E purchase at this point are the lemon laws. If you are pleased with your new Mach-E, happily keep it and pay for it. If you have major issues, warranty it or lemon it. But if you simply change your mind after seeing all the glitches, then you are royally screwed on negative equity.

That's how purchasing a car works. After you drive it off the lot, all depreciation is on you. You can blame Elon if you want. He's the one who tanked the value of ALL EVs by repeatedly lowering the prices of new Teslas. But he was free to do that. That's capitalism. Many of us who bought 6 months ago or more are feeling it. Some who bought more recently got excellent deals.

 

[the golden eel]

I was thrilled at the helpful hints in the 1st thread so made the 2nd thread to focus on what we actually can learn and do here and how the story plays out.

I don't think it's fair to use the word "focus" to describe your posts in this thread.

 

[devmach-e]

The only thing protecting any new Mach-E purchase at this point are the lemon laws. If you are pleased with your new Mach-E, happily keep it and pay for it. If you have major issues, warranty it or lemon it. But if you simply change your mind after seeing all the glitches, then you are royally screwed on negative equity.

That applies equally well to any new car purchase. Not just the Mach-E. As others have pointed out all cars lose value the moment they are driven off of the lot, including used cars. All cars can experience glitches, especially in the first model year of a new car. That's why there is a 3-year/36K mile warranty for new cars.

You may not have the protection of a lemon law in your state, but you do have the balance of new car warranty left, plus the extra warranty that the selling dealer gave you. Use them. Probably will fix the glitches you are experiencing, which were well known at the time your purchased the car.

 

[Mach1E]

That applies equally well to any new car purchase. Not just the Mach-E. As others have pointed out all cars lose value the moment they are driven off of the lot, including used cars. All cars can experience glitches, especially in the first model year of a new car. That's why there is a 3-year/36K mile warranty for new cars.

You may not have the protection of a lemon law in your state, but you do have the balance of new car warranty left, plus the extra warranty that the selling dealer gave you. Use them. Probably will fix the glitches you are experiencing, which were well known at the time your purchased the car.

Yeah, not sure why he’s treating this like it’s unique experience.

Pretty much every car the last few years had a record high resale value…..followed by a record loss in value.

It’s like warning people not to buy Apple stock because he bought in 2007 and looked at his statement at the end of 2008. It has nothing to do with Apple in particular. Just like the value loss isn’t unique to the Mach E right now.

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