A2Z adapter: Kudos for their customer support

[kindofblue]

I received my @A2ZEV adapter a couple of days ago and was not able to charge at 2 different Tesla SC locations. After the second on Sunday I emailed their customer support and got a reply shortly thereafter that same day. He asked me to try again and facetime him when I got to the SC station. I did and he walked me through the steps and voila' it connected and started charging.

Now that's what I call customer service.

BTW he did say that the first couple times one uses the adapter, getting it to seat sufficiently takes a bit of doing but that the process gets easier after the first few connections to the SC cable.

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[MidnightRivian]

I 100% agree with your post and sentiment.

Charlie on the phone was extremely helpful and knowledgeable.

I am glad I decided to bite the bullet and ordered my A2Z adapter.

I could never get a hold of a human at Lectron and decided to cancel my order when I got my A2Z adapter and heard of the Lectron safety issue / recall

I got the A2Z Typhoon DC fast charging adapter / Stellar AC level 2 adapter bundle (25% off Stellar adapter) and stacked that with the “FORD” discount code plus free shipping.


Don’t hesitate to call them if you have any questions or concerns.

Call A2Z:

1 (844) A2Z - EVSE

WORKING DAYS / HOURS

Mon - Fri / 10:00 AM - 5:00 PM EST