Accidental Unplugged Message in Ford Pass App

[heisnuts]

The last two days now I have gotten a message on the Ford Pass App saying the MME might have been accidentally unplugged from the charger. Both times this happened the charging had completed overnight on the Ford Mobile Charger plugged into a Nema 14-50 outlet (to 80%), the car was unplugged from the charger by pressing the release lever on the charger handle and then driven to a destination (a short distance away). The message comes up on the App both times right about the time the car arrives at the destination. Has anyone else seen this recently?

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[benk016]

I get the accidental unplug message everytime when i'm charging away from home and unplug. Usually DCFC, but there's been some L2 charging as well. Even if I stop the charge from the button in the charge port door, it still gives me that notification. I think it's just bad logic on when to send that status and when not to.

 

[ocr_salty]

You’ll find that the message comes through almost exactly 15minutes after you unplug it. It’s another glitch in FordPass/ Ford servers. Despite you setting the maximum to 80% and achieving that it thinks it’s not received its full charge and you have unplugged it by mistake.

 

[leeman]

Yes even if I tell it to stop charging etc. it always sends that message

 

[Gullwingdmc]

Yeah I’ve gotten that message the last few days when unplugging at home. I think it may be a glitch in the current FordPass.

I don’t know how it knows the difference between an intentional and accidental unplug anyway.

 

[OH2AZ2OH]

This happened to me this week too, maybe for the first time that I can remember. I was charging at home, and left before it reached a full charge. I stopped charging from the app, and waited for the normal charging sounds to stop before unplugging. Sometime later, not sure how long but 15 minutes seems about right, I got the Accidental Unplug notification. On the birght side, my phantom unread notification disappeared when that happened, so yay!?!?

 

[ShadowCVL]

I get this message if I unplug too fast. if the car is pulling power from the wall (charging, conditioning, started) then you need to press the release and wait for the click before yoinking the cord out. when you press the release it tells the car to stop pulling power, then the car tells the evse that its done and the contactor in the evse opens (loud click), thats when its safe. Otherwise you are unplugging 120/240v while something is drawing a load which can create sparks/arcs.

If your car is not drawing any power from the wall its a glitch on fords end. But, again, I only get this message if i just press the release and yoink the cord out.

 

[will]

I get this message if I unplug too fast. if the car is pulling power from the wall (charging, conditioning, started) then you need to press the release and wait for the click before yoinking the cord out. when you press the release it tells the car to stop pulling power, then the car tells the evse that its done and the contactor in the evse opens (loud click), thats when its safe. Otherwise you are unplugging 120/240v while something is drawing a load which can create sparks/arcs.

If your car is not drawing any power from the wall its a glitch on fords end. But, again, I only get this message if i just press the release and yoink the cord out.

and by release you mean the thumb button on the charger, correct? sorry if I should know that.

 

[heisnuts]

and by release you mean the thumb button on the charger, correct? sorry if I should know that.

You are correct. The charge had finished and I pressed the release button on the charge handle itself, waited a second or so then pulled out the charge handle from the car socket.

 

[mfbrown]

You are correct. The charge had finished and I pressed the release button on the charge handle itself, waited a second or so then pulled out the charge handle from the car socket.

Is pressing the button on the handle the same as pressing the unlock button in the middle of the circle of charge level LEDs?

 

[RickMachE]

Is pressing the button on the handle the same as pressing the unlock button in the middle of the circle of charge level LEDs?

No. At a high speed charger, you want to press the unlock button in the middle of the circle, or inside on the display.

The handle is simply a mechanical catch.

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