Anyone else receive this error when trying to order "Oops, something went wrong. Try refreshing the page or you can come back later"

[Fleuve]

I've been talking to the Ford Marketing folks for three hours today and they can't figure out how to resolve it.

Its had this error since Saturday.

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[FredT]

I've been talking to the Ford Marketing folks for three hours today and they can't figure out how to resolve it.

Its had this error since Saturday.

Have you tried using different browser or different device?

 

[Fleuve]

Have you tried using different browser or different device?

Different browsers, devices, networks tried it all.

 

[zhackwyatt]

Different browsers, devices, networks tried it all.

Where the difference devices all Apple devices?

I think I remember @ChasingCoral having that problem.

 

[noflipping]

Had same when trying to use AmEx.

 

[Fleuve]

Where the difference devices all Apple devices?

I think I remember @ChasingCoral having that problem.

No difference, each gave me the same error.

 

[Ponypower50]

For some reason, I had to download Google Chrome on my Apple computer to be able to order.

 

[Fleuve]

For some reason, I had to download Google Chrome on my Apple computer to be able to order.

I've tried Chrome on my Apple computer and still got the error. I wonder if people ordering the Model Y have these same issues?

 

[zhackwyatt]

No difference, each gave me the same error.

What I meant was, I thought someone ran into an incompatibility with Apple devices. Have you tried Windows or and Android phone?

 

[Fleuve]

What I meant was, I thought someone ran into an incompatibility with Apple devices. Have you tried Windows or and Android phone?

Oh ok, yes i've tried a HP laptop and Google Pixel phone.

 

[Ponypower50]

When I called Ford, they helped walk me thru the process and was able to make an order.

 

[jhalkias]

I don't know what they were doing with the Ford owner site, but it is a mess, and I can't see the stuff I used to be able to see. Giving it another day as nothing is critical for me, but does not look like a smooth change or upgrade at all. Not working on my Apple devices or a Windows computer I can remote into.

 

[zhackwyatt]

Oh ok, yes i've tried a HP laptop and Google Pixel phone.

Gotcha. I just remember someone had that similiar issue. The only other thing I can figure is a network issue but I'm assuming you also tried on Wifi and Cell. Very odd. I guess your going to have to call Ford. Maybe something wrong with your account?

 

[jhalkias]

Finally loaded and no change for me. Still shows the cancelled premium from when I got to order the FE. I think someone mentioned they were doing site upgrades.

 

[Fleuve]

Finally loaded and no change for me. Still shows the cancelled premium from when I got to order the FE. I think someone mentioned they were doing site upgrades.

I wasn't able to log in at all this afternoon but now I'm back to the something is wrong page. It's good to hear your able to get in and it's not a site wide error.

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