Battery replacement after collision

[Mach-Lee]

Ford has service documents that outline the evaluation of battery damage, and next steps are chosen based on the extent of the damage. In many cases the majority of the battery cells in the pack are still okay and it's just external damage to the battery tray. In which case a new battery tray can be ordered, and the cell modules can be transferred into to the new tray for less than $15,000.

The problem is most of the people evaluating battery damage at the dealers have little to no training (they have no clue battery damage guidelines exist). Your brother would probably have about the same experience level as the dudes at the dealer looking at it. It's easy for them to look at a scratch and say "Oh, you need a whole new battery, that will be $40,000".

What needs to happen is for the insurance companies train their adjusters on properly evaluating and quoting battery damage instead of deferring to the dealer which is not a trusted opinion.

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[Bright E V S]

Hello; I am pretty sure this sort of issues have been discussed here (sorry do not know how to find if was discussed).

So this happened recently in Canada BC (youtube link here: ) when both dealership and Hyundai Canada did not want to repair a battery after a small incident; so the vehicle was wright off (then i've heard that when it's escalated by social media - Hyundai revisited the case; not sure how it ended up, hopefully Hyundai did a small repair or replacement not too costly to the client).

So my question is - how Ford is handling similar cases (when i asked local Ford salesman he said they typ replace a portion of battery, although he could not tell me an appr. price as an example).

I am gonna talk to my insurance rep once she is back from vacation but wondering to hear from the community how it's handled by Ford and/or insurances.

Thanks

The story you're referring to is interesting. Both the insurance company and Hyundai Canada made huge mistakes. The insurance company did not have a qualified adjuster look at the vehicle. The parts recommendations were quoted at retail and then marked up on top of that. Showing over $64K as a repair bill.
The car was sold at a salvage auction and the consumer did not receive full replacement value.
Months after Hyundai Canada did an internal investigation.
Turns out a piece of road debris hit the underside of the battery case. That caused a fault code in the cooling system and a shut down of the battery (internal BMS [Battery Management System]).
Both the case and the cooling system are serviceable.
The car should have been repaired. The cost is less than 10K, but I won't disclose full estimate here.
This is why we built Bright E V S. Training for adjusters, first responders, service personnel, and stake holders. We also complete repairs, do road service, and battery remanufacturing.

 

[Bright E V S]

Ford has service documents that outline the evaluation of battery damage, and next steps are chosen based on the extent of the damage. In many cases the majority of the battery cells in the pack are still okay and it's just external damage to the battery tray. In which case a new battery tray can be ordered, and the cell modules can be transferred into to the new tray for less than $15,000.

The problem is most of the people evaluating battery damage at the dealers have little to no training (they have no clue battery damage guidelines exist). Your brother would probably have about the same experience level as the dudes at the dealer looking at it. It's easy for them to look at a scratch and say "Oh, you need a whole new battery, that will be $40,000".

What needs to happen is for the insurance companies train their adjusters on properly evaluating and quoting battery damage instead of deferring to the dealer which is not a trusted opinion.

Exactly
That's why we built brightevs.com

 

[RickMachE]

I guess IF my insurance will tell that, from there record, all Ford (as an example) EV's will be a)much higher premium (even without any accident) and b)any small scratch is typically reported by local Ford dealers as wright off, so my chance will be huge to be screwed regardless; so i'd question if i wanna buy Mach E (or any EV's) at all. (do not get me wrong, it's a big money for me and the plan is to keep for 10+ years; and if any hypothetical risk of paying higher than any ICE, so why should i choose EV?). Simply speaking, do not wanna regret buying EV, especially in cold climate like Calgary.

So your insurance company isn't going to tell you anything. The agent won't know anything. If they charge more for an EV than a gas car (highly likely), it's due to higher cost of repair.

Facts - you likely will pay more to buy the car than a gas car. You will likely pay more for the insurance.

Therefore, you shouldn't buy one based on your criteria.

Right...

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