Dealer Apathy

[markboris]

Yup. Mine's moved a couple times in near 3 weeks. I am left in the dark with update(s) and not even FP updates just updates on if anything is happening.
The text i finally got "we're waiting on parts, hopefully this week".
Eh? No response when asked if those parts happened to be the HVJB.
I'm going to keep pestering as I'm hitting my limit of looking at this Edge (the loaner) parked in front of my house that I refuse to drive. (It really is a turd for $40k..)

Erik, not that you are close to Peoria Ford but my friend that lives in Waddell and is very close to Surprise Ford hasn’t had great luck with them. On the other hand, Peoria Ford has treated him very well. Every time he’s gone in for a CSP or a recall they’ve completely updated his car. Makes me happy as I don’t have to spend time doing that when I’m at his place.

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[markboris]

Hey fellow Bay Area!

I bought my car at The Ford Store, San Leandro. After a number of situations with their service department, I now go to Walnut Creek Ford and have received impeccable service. I get my car their before 8am and I'm out by the afternoon at the latest. They even expanded their mobile coverage area to western areas of the East Bay (including Alameda).

I'm still waiting for the parts for my HVBJB recall before I bring in my car. So while I can't speak to my experience with them on the HVBJB recall, I'm confident with them to do it successfully within scope when the part is available for me.

Just wanted to say, I have several friends that have been very happy with the service department at Walnut Creek Ford.

 

[iam-s-Hon]

Did you have go in-person to be told no parts "the morning of?" If so, that is so f****** unacceptable. Wtf are these dealers doing?



Also completely unacceptable. Don't schedule vehicles when you know your staff are overwhelmed. This is basic management.

100%. When I picked up my MME yesterday afternoon I expressed my concerns and that I did my part to be proactive, etc to get all the scheduled work done in a single visit at minimum inconvenience to me as I have 1 vehicle.

the backlog, as explained to me, partly is due to having just 1 table to drop the battery pan. I guess some people can go w/o their car for longer than expected but not me. They should have service advisors more aware of the EV service capacity so as to not overbook their techs.

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