Dealer refuses to service my mach e

[scubauke]

My 2021 mach e, job1, has for several months been putting up notices that the pre collision assist is not available and front camera fault service is required on my display. I have taken it to the dealership 5 times with no fix. When this occurs no lane assist or blue cruise is usable. I know many people have had this issue with many fixes recommended, none of which has worked. I took the car to tutle click ford in San Juan Capistrano. CA, they claimed it was fixed each time for that not to be true. I was sent a satisfaction survey where I truthfully said I was not satisfied and gave them 1 and 2 ratings. You would think the world came to an end. I received a call from their general manager asking me to change my ratings to 5. In good conscious I could not as the problem still exists, I have wasted enormous amount of time and still have the same problem. The general manager then states that unless I change my ratings to all 5's he can no longer service my vehicle. I then took the car twice over to Tuttle Click Ford Irvine with similar results. No fix, but sure as anything, survey shows up. Gave them 1 and 2s. Call from their general manager begging me to change it to 5s. I know their compensation depends on it. Well then do a good job and fix my vehicle. This manager suggested I bring it back again, not going to happen, lemon law it, which due to increase costs for the replacement vehicle will cost me 7 to 10 thousand additional dollars, or live with it. Other than this, I really like the car. )He asked me to raise my ratings and after his pleading I finally caved and gave 3 to 4 ratings, could not give 5 as nothing is fixed. Not sure what to do at this point other than counsel others to avoid tutle click

ford dealerships. Any thoughts or advice?

o

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[Neil4Real]

I only go to Tuttle Click Ford in Irvine. The problem you're having has been a hard one to track down. You can sometimes do a software reinstall or calibration and the errors go away for a short while, making the tech think it is fixed. Give this thread a loooong read. They've now narrowed it down a lot. Call the Service Director at Tuttle Click Irvine, Sean, and tell him your tale and that you need to get in ASAP and for them to open a hotline ticket.

You can also go through the latter pages of the below thread where they mention some steps you can take to determine one of the causes and also how to guide your dealer a little bit.

https://www.macheforum.com/site/thr...e-collision-assist-not-available-errors.18710

 

[scubauke]

I have now very little confidence in a fix. The question is can a dealership refuse to provide warranty service because you will not lie and tell
the world they are great? What is the point in forced posative reviews?

 

[Thesmoothdome]

It's a bit of trip from Irvine, but Kearny Mesa Ford/Kia in San Diego has been awesome to me. I bought my car from Auto Nation Torrance, but KM Ford still treats me like I've been a regular all my life.

 

[youdiscussedme]

CA looks to be a 2 party recording consent state. Let them know the "call may be recorded for quality assurance" (you know, just like the customer often hears on a phone call) and I bet their tune changes quickly. It is beyond me how dealers (anyone, really) thinks pressure to change ratings without fixing the root of the problem helps matters. That shit gives me the ick.

 

[MissBossJenay]

call and speak with ford directly, open a case with their BEV team and find another dealer...this is a known problem with these vehicles as expressed in previous threads. mine has been at Hemborg Ford in Norco, Ca for 3 weeks, for the 3rd time since september. ive started the buy back process already but im hoping they can just fix it and i can keep it until my 2023 MME GT is built. dont give up and good luck to you.

 

[woody]

do not answer surveys. Certainly not if your problem still exists. Loose/loose result.
Good report, they will generally blow you off. Bad report, best to find another dealer and try your luck there.

 

[scubauke]

Wise advice! Just don't answer their surveys and they continue to pretend to fix my car. Just kidding Good advice.

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